All good.

Occasional difficulty accessing washing machines.

Breakfast and location were excellent for us - breakfast was a typical Japanese one with exceptionally large selection (from the hotels of the same price category we tried) and with plenty of western elements too. Wonderful views from our floor and upper floor where breakfast was served when the main restaurant was busy. Very polite and accommodating staff. We really liked this hotel: it was big but everything worked really well.

The only small thing in the hotel was that the room smelled a bit of smoke (I suppose from the times smoking was still allowed) but as it was otherwise very clean and proper we did not mind that much.

Fantastic location with an amazing view. Staff were very helpful. Would definitely recommend

When we first arrived (an hour early due to other hotel check out times) we were given a very short ‘check in is at 3pm, please come back after 3’. Of course we could leave our bags, so it wasn’t such a big deal for us, but Relatives with 4 young children had arrived from Australia in the morning, and were not allowed in the rooms any earlier than 3. They were exhausted. We had just travelled all around Japan, this was the least welcoming and most inflexible introduction we received from any hotel. Fortunately the rest of our stay more than made up for this negativity

Good location, friendly staff

I booked the high level (17-26) room but instead of port view room I was given city/mountain view room. Maybe make it clear that you want a port view room when you are booking.

We had such a lovely stay at this hotel, which is just a short stroll from the beautiful Kobe Port Bay! While the decor was a bit reminiscent of the early 1990s, everything was super clean and cozy. Since we were there just three weeks before Christmas, the hotel really went all out with festive decorations at the entrance, which added to the charm. The staff were absolutely wonderful—so polite and friendly, and their English was excellent! We loved that breakfast was included with our room; it was a great way to start each day. Our queen bed room offered a stunning view of the Port of Kobe. At night, the city lights did a sparkling dance outside our window, and we were even able to spot the Ferris wheel glowing in the distance. It was a magical experience!

Everything exceeded our expectations.

- I stayed in the hotel with 2 babies (< 1 year) for 4 weeks when my family first arrived in Japan and searching for apartments. - The hotel provides cribs which is a big plus and has self-operated washing/drying machines (2 machines, free to use, each usage 2.5 hour limit, check with bell captain to obtain the key). The paid laundry service is also excellent. - It also has spacious public spaces so we can still stroll with the baby when it is rainy. - Staff are friendly and I asked them for help to make reservations in Japanese when one of the babies had a fever. - We had to make a lot of Amazon orders of baby waters, diapers, etc. and it was a very smooth experience to receive those packages from the bell captain. For heavy items, hotel staff will bring them to the room. - The Chinese restaurant (3rd floor) and the bakery at the lobby-level cafe are nice. - The hotel has 2 elevators at the east/west far end of the lobby level for pedestrian access in addition to the free shuttle service. - Closest train station: JR Motomachi (10~12min walk), Hankyu Hanakuma (12~15min walk)

The breakfast buffet has a lot of Japanese-style choices but limited western-style choices.

We come to Hotel Okura Kobe every summer. Our room is always comfortable, bigger than most hotel rooms, bathroom is bigger and the view of the port (Port Tower, Kawasaki World, Meriden Park, etc) is excellent! Their Japanese garden is beautifully kept. Kids area near the outdoor pool is great too. Breakfast buffet is also excellent. Awaji Onion soup, chef made omelets are must have, as well as their French toasts!

This year, their outdoor pool was closed. They told me that it opens in August. This is usually not the case and that was very disappointing. I always wish that there is a shuttle between the hotel and the Mosaic/Umie area.

staff outstanding, breakfast included was huge, varied and delicious pastries. Room very comfortable, large, outstanding view

shower/bath slippery

You could genuinely feel the hotel thought hard about making everything easy to use and comfortable in the room and providing everything you could possibly need. The view from the room was really nice. There is also a convenient and cheap parking right next to the building, so it is very ideal for drivers, and the Osaka region is one where a rental car can be quite useful for visiting things. The staff - especially a Nepalese member- was genuinely caring and helpful.

The hotel is clearly outdated now in many ways, and there is quite a lot of dust in the carpet and other places so that it could be an issue for someone with a dust allergy like me. Also, the air is quite dry. There are air purifiers/humidifiers everywhere, including the room, but they can only do so much. Also, I needed to replace the water that ran out quite often myself. When it runs out, the air gets so dry that you get a headache, as I experienced one night. This certainly would need some more attention.

I had the ocean view , and it was a lovely view overlooking the port of kobe. The main lobby was spacious and featured a very nice Christmas tree. The grand driveway leading to the entrance was also very nice and posh. The location was central in accessing most of the attractions along the port. There is a carpark was handy and linked to the hotel. For 1000 yen a day , allows multiple in and out of the carpark. Rooms were big and spacious, layout of rooms was thoughtful. allow space to stow our 2 big luggages and stroller.

One has to be mindful that some of the staff English language is not as proficient as one will expect, especially for the night shift staff that i have encountered. Took a while to communicate but they were still extremely helpful and responsive despite the communications barrier. More explanation of the facilities might be also helpful , eg: there was an actual shorter route to access the Starbucks outlet at the waterfront, but it was not apparent till the last day of our stay. Perhaps to include some self explanatory notes in the rooms for the guests to refer to ?