Very nice hotel. Clean and spacy room. Plenty of supplies: tea, coffee, hair brushes, whatever you need. Placed near subway station. Gion park is in 15 minutes walk. Surrounded by streats with izakayas and little shops of all kind. 24h pharmacy and kombini included. Very polite and friendly english spoken personnel (not quite well, but we understand each other). Helped us to send our luggage to the next hotel by transport company. There is a smoking area opposite the lobby! Can be one hundred percent recommended to stay in!

Very thin walls: you could hear the neighbors. The hotel doesn't have a self-service laundry. The furniture and equipment in the room are old. This is not bad, but it is worth keeping in mind. We had a completely disgusting mattress in our room. On the third day, I thought I already knew the location of all its springs.

1) The check-in service. As it was stated, the check-in time was 4pm. We arrived at 10am and the ground staff just looked at me and said, your room is ready. We were utterly impressed by that. 2) The amenities. It is very well thought out for travelers. Tour maps, guide books and routes were provided for our use in Kyoto. It was so useful that we couldn't cover it all. 3) The size of room. It was more than perfect. Very spacious and it is so easy to move around. 4) Strategic Location. There are both metro lines there for us to travel. North-South & East-West. Perfect! We're even near by the bus stop too!

1) Our stay is too short. Haha!

Big rooms. Excellent staff, they helped us ordering a taxi since we had too much luggage (tends to happen when you shop in Japan), and when one of the taxi driver said it was not possible to take us because of the luggage, the hotel staff apologised. They are super nice. Location was ok, near a train station and a bus stop, there are convenience stores close by. We would stay here again.

It was a bit annoying to leave the key in the lobby everytime we leave the hotel and ask for it when we come back, but at the end of the day you don't want to keep a key during your walk/trip, so it was ok. We are overall happy

The position of the hotel is great, very close to the city center and to the subway station, very practical to reach from Kyoto Station. The staff was very professional and kind.

The room and the bathroom weren't really big, but that is to be expected with hotel rooms in Japan. It was pretty expensive overall, but it's to be expected for a room so well placed in Kyoto.

The staff were excellent and couldn't have been more helpful. Great location, and two good restaurants, Italian and Japanese, shame the bar closed at 9.30pm. I've stayed three times before and would return again as a solo traveller.

Small bedrooms especially for a double room but that's to be expected in Japan.

Location is great - close to train station and convenient stores. Also, not to far from the shops and markets. Check out is at 1100 as opposed to 10:00 as other hotels which was great not to feel rushed!

Rooms are small as most of Japan. Bit tired looking. Found a toe nail on the carpet which really ruined my experience.

Beautiful old dame, fantastic and professional staff. The room was also quite sizeable for Japan even though it was a twin, and made for a comfortable stay.

No safety deposit box in the room and the hotel room key was an actual key with an enormous tag so it had to be dropped off at the front desk each time. However it's part of the old school nature of the hotel so it just comes with the territory.

a typical Japanese business hotel but SUPER clean, things are just right, wooden furniture. everything is comfortable, not modern in its design, but super "just feel right" every machine is functional, the air conditioning is quiet enough, the bathroom is super clean. well maintained you can feel this is a hotel that really cares and does good service for a reputation (not just a chain business or rip-off money). location is also good- close to the subway and center, but relatively not so touristy.

nothing

The staff are very friendly, spacious, and I like the key system except for if you're just going down the street and then it kind of seems a little redundant.

Room was dirty. You could tell that it used to be a smoking room. Wall's nicotine stains on them.

I have no idea why the hotel is rated only 3 stars. For me it was 5. The room is relatively small for Europe, but nothing was missing in it. All the equipment a guest needs, including a refrigerator. The staff is very kind, helpful and provides maps with an explanation of the attraction. On the ground floor is a very good Italian restaurant, with reasonable prices. And a Japanese restaurant too. The subway station T08 is 3 minute walk only