The room was spacious for Japan standards, we stayed for 4 nights and it was very comfortable for our family of 3. We booked the twin room with sofa bed. Free parking and evening snacks/coffee/tea was wonderful. I also brought my child to the onsen and we had fun.

The aircon was hot throughout our stay and there is no temperature control in the room. On the 3rd night, we couldn’t endure anymore and went to feedback at the concierge. The solution was… they gave us a standing fan. Well, that helped a little but I’m still perplexed why the temperature cannot be lowered.

Staff are lovely and respectful and professional. I didn't use the Onsen in this hotel so can't comment on that. The hotel rooms are a little dated but roomy and perfectly clean. Courtesy bus takes you into the city each day which is really good because public transport costs about 5700 yen (a lot) from the city to the hotel. We thought we would just have a quiet day here with not much to do so we just walked around the suburban streets and stumbled across a museum and heritage walk. We actually had one of the nicest days of our Japan trip interacting with the friendly and hospitable people of Matsushiro. This town is very proud of their heritage and history.

This hotel is about a 30min bus ride out of Nagano city in Matsushiro. There are not many places to eat here esp on weekends as it's a quiet little town. The hotel restaurant is amazing with everything included in an extensive buffet as well as alcohol. But at 8000yen for dinner per adult that's a lot to pay if you don't drink alcohol and there are not many other choices of places to eat apart from the convenience store. We were only staying 2 nights so we had one meal in the hotel and one with food from the convenience store.

AMAZING breakfast and welcome drink bar during the day and each night. Very convenient shuttle to the station and supermarkets right next door. Also beautiful view of the surrounding mountains. Would definitely stay again!

Rooms have not yet been renovated so have an older feel compared to the rest of the hotel. but they are still clean and very comfortable.

Accessible from the highway

Air conditioning too hot (not working?)

Breakfast was great but expensive. Dinner was expensive but all inclusive. Free night cap after 9pm. View was awesome.

The beds were so hard , we checked in as family of 4 and 2 were a thin bit of material on the floor. I guess that’s what they call a futon. Was a little far out of town, $50aud taxi ride. The hotel offers free shuttles throughout day though . Must pre book.

Rooms are spacious. Buffet breakfast was very good. I like that the hotel minimizes the use of plastics.

Checking in took about half an hour due to a long queue, probably because of high season for tourists at that time. Waiting tourists were provided snacks and drinks, at least. They charge a 'bathing tax/fee' even if you don't use the public bath.

- Large and comfortable room with mountain view - Ambience and facilities such as onsen - Ample free parking -

- central air conditioning..no way to control temperature inside the room - food was expensive..8k per person for dinner - some of the furniture items were very old - no humidifier in the room

Room size and view from the room were great. Onsen facilities were also fantastic. Lobby snacks were offered to us and were very good too.

Unfortunately the check-in link the hotel gave us was blocked in the booking.com messages so we had to wait 30 minutes upon arrival to check in.

Excellent service, great facilities, love the complimentary drinks and snacks that’s on twice a day, love the onsen and the rice fermented rice that provided after onsen.

Difficult to catch public transport

The view, room was spacious, and onsen. Beds were comfortable

The central controlled air con. Kept the window open as only gave put hot air. Room was then so hot