Location close to gondola bases, convenience store, restaurants/cafes. On-site ski concierge with all equipment/clothing hire at a competitive price. Front office and housekeeping staff were extremely helpful, friendly and kind. Onsen was excellent. 2 bedroom apartment with Mt Yotei views was so comfortable, clean and spacious, with plenty of storage and the biggest king bed we’ve ever seen! Coffee pod machine in the room was a lifesaver, coffee was delicious. Welcome fruit platter.

What appeared to be the restaurant supervisor at ‘Hirafuzaka’ was not friendly and he was just plain rude at times, which was a real shame as the other staff were pleasant, friendly and helpful. The kitchen in the apartments could have been better stocked with things like teatowels, basic cooking utensils, washing up detergent, drying rack etc. Also need a clothes drying rack to hang out washed clothes that can’t be tumbledried, for example most merino wool clothing. Dinner in the restaurant Hirafuzaka was overpriced for the amount of food you are served, and the food tasted just ok. The lamb chops were yummy though.

The bed was by far the comfiest we had in Hokkaido. Onsen is a must post skiing. Location was perfect as could walk up in not time and be on the slopes. We had dinner there one night and it was outstanding.

The breakfast had pancakes on day 1, then never again for the entirety of our stay. The devastation was real. Also some maple syrup, yogurt and/or berries for the pancakes would have gone down a treat when we did get them on the first day. No view from the onsen, but it is still great after a day of skiing.

The location is superb, it is just 5 minutes walk from Hirafu Welcome Centre/Hirafu Base Gondola. It is also 5 minutes walk from the Hirafu Cross, which is the busiest part of Hirafu. You may find a lot of restaurants and convenience stores there. The hotel also offers shuttle bus to Hirafu Welcome Centre and Rhythm Ski Equipment store. You may borrow the your ski set from any of the ski equipment store and store it at the ski concierge. Every room has an assigned locker. The breakfast is wonderful and the staff is really helpful in helping you to solve any issues that you have. If you have questions prior to your trip, they will answer your questions on the app in a very detailed manner, ensuring you will have a smooth and wonderful experience here in Chalet Ivy and in Hokkaido.

My girlfriend and I loved the hotel, fantastic facilities and amazing staff. We had breakfast and dinner included in our stay, which was great because most of the restaurants in town are expensive. We especially appreciated the ski/snowboard staff and lockers and an onsen that didn't discriminate against tattoos. Fantastic location and a shuttle that runs to and from the Grand Hirafu resort about every 15 min from open to close.

We did not really enjoy the frequency of hot pot dinners.

Perfect location, ski in and out near Grand Hirafu. Right next to Arabica coffee, shops, across the street of famous Cheese tart. Hotel provides free shuttle to Hirafu welcome centre & Kutchan station. Prior to arrival they were very helpful to answer my queries. Excellent service. Breakfast was good.

Onsen was satisfactory but can be improved. Slightly dated. Wish they had better Hairdryers.

The staff were exceptional in every way... always friendly, polite, helpful, and welcoming. A driver was always on hand to take you to the lifts if you didn't fancy the walk ( which isn't far, anyway). The facilities were superb. Comfortable beds and pillows and housekeeping was impeccable. We ate in for half of the nights that we were booked. The half-board menu was very traditional, and beautifully prepared, and very filling. The a la carte menu was extensive and had many options and was reasonably priced. It was great some nights, not to have to go out in search of dinner, as Niseko restaurants often require lining up to wait for a table. The onsen and gym were fantastic, and neither were very busy. Thoroughly recommend Chalet Ivy. Although it may have been a little more expensive than some other places in Hirafu, it was certainly worth it.

Nothing

Location is great and is just a short walk to the chair lift. Shuttle is available to the welcome center and hirafu gondola. Room is value for money and decent sized for the price. The staff are polite and helpful. Onsen is great and really surprised us. Private onsen is available at 4000 yen and is great for family. The ala care food at restaurant is delicious although the breakfast is repetitive. The ski school is decently but do book ahead.

The rental gears didn’t match up to the accommodation’s high quality. The binding of the sb caused pain as the boot are lightweight and the binding penetrated in. Otherwise this place is perfect!

I like the style of the hotel. The rooms are cozy, stylish, spacious and comfort. The staffs were very friendly and super helpful to attend to my little problem with room temperature. The hotel was very responsive. Provided detailed information about transportation, restaurant booking way before my arrival time. It's not a big hotel, so is the restaurant. It was quite crowded in the morning. But breakfast was excellent.

I upgraded to half-board course dinner but found it's not to my liking. I wish there's other option

The Chalet Ivy is a mere 150m from the the chair lifts but they have shuttle vans that run you to the lifts in the morning, they have a lovely concierge service by the drying ski gear lockers who are very helpful and are a good mix of English and Japanese speaking staff. The Onsens are amazing and never busy after 7PM so perfect after a day on the slopes!The complimentary buffet breakfast is fantastic and has amazing selection. The staff were simply fantastic and were happy to answer any questions we had and were very accomodating when shipping our snowboards via courier.

Although not enough to detract from the overall experience the food we got from from the restaurant for dinner was very average borderline bad, coming out far too quickly and not really resembling the pictures.. perhaps a one off as the reviews are mostly positive.

The location was close to the Base and the staff were great - particularly those in the ski concierge and shuttle. Never a problem for the shuttle driver to shuttle you to the Hirafu gondola either. We never waited long for a shuttle and I think over the week we may have walked down the hill once from the Base, which was easy. It's also close to the town centre where you could easily walk to get dinner etc. The onsen was lovely and never crowded.

Breakfast was never relaxing. It's a squish breakfast area and not a lot of variety of food. The room was large but it seemed out of date with no USB ports.