We had an enjoyable visit at the Hilton.

The A/C was not working properly for a few days. It was suggested that we left patio door open - but we had a toddler with us & a 5 yr old. Door was never left open. Issue did finally get resolved. I was the only person in line to speak to one of 2 persons at reservation desk. We were hoping to extend our stay & had questions. After they assisted those they were helping - I continued to wait. They both totally ignored me. Same experience at dessert bar in lobby. I walked away. These were surprising & very sad experiences.

Reception desk was super kind. Since my wife is pregnant, we assume they assigned the room nearby elevator. I have stayed in many hotel for business trip in Japan but Okinawa Hilton is the best hotel. All of employees were kind and nice. Room is very clean and neat. Nice view and Breakfast was okay. There is no reason to hesitate to stay in this hotel. Manger and Reception desk employees should be rewarded by Hilton hotel. Thank you.

We could use only 110v Concentric plug. If there is more USB concentric plug, there will be perfect.

It was super clean, our grand executive room has the best view of the ocean & American Village. They made our wedding anniversary super memorable & special! What we love the most is that the whole staff from servers, guest relations, managers, cleaning team, everyone are super friendly & helpful & always had a smile on their face. Japanese people are the most hardworking, down to earth & very respectful & helpful!

The staff was amazing, including the management. I had a small problem during the breakfast. The solution and all the attention of the management was really outstanding. The professionalism and the kindness are really heart touching. Thanks for the amazing experience. My wife also loved. Thank you.

It’s smack right next to American Village basically inside it, great location lots of restaurants, easy to walk around and plenty of taxi’s. The check in process is easy and the facility itself is very well taken care of.

A bit pricy for 2 days and there was a bunch of scaffolding outside my window so the view was a bit ruined.

Room is spacious and access to the executive lounge is great. Convenient location and clean room.

The side facing to American village can get quite noisy at night

Extra friendly staff, Sogo at concierge greeted us with the most welcoming smile and helped deal with our booking swiftly

Pillows were a bit uncomfortable, would appreciate it if they can be more fluffy

The location was great, room and facilities were great too. Many restaurants around the hotel. It was of the only hotels that still had an indoor pool and outdoor pool open in November. It was too cold outside but we enjoyed the indoor pool. They had all the things that you need for children.

The breakfast area was not very good for Covid. So many people but they did not have the option to take the food back to the rooms. If the weather was good, it would have been okay because they have a huge balcony and when we had the chance one day, it was fabulous to eat outside. Another thing to think about is the fact that it’s really close to the American Village. Good in many ways but I did not feel completely safe walking with my child in the evening.

The facility looked nice and clean. They had refreshments waiting in the lobby

The time it took to check in. It took longer to check in than I thought it would

Great service!

Stay in 3rd floor but not able to see the sea…don’t know why I need to pay sea view room.