Nice dinner although there was no option to change anything as we do not eat beef

Enjoyed Japanese breakfast very much - different selections for breakfast and loved the miso soup, very tasty with boldness to the soup. The dining and hotel staffs were very gracious, helpful, and hospitable. Also, I enjoyed the public bath experience in addition to our private bath in our room. The Lake Biwa walk was very beautiful (stayed during autumn). The town of Otsu is very quaint - for those that enjoy small towns. FYI - we did not get a chance to explore the town, based on my readings, Otsu does seem to have "numerous historical sites, temples, shrines, and other buildings". We arrived from Osaka via Tokyo and Kyoto, so this quiet town was what was needed. I would recommend Biwako Ryokusuitei, good place to decompress and reflect.... I will explore the town of Otsu next time I am there ☺️cheers!

honestly no complaints - we stayed only for 3 days - 2 nights, but only with this limited time frame, our overall stay was a pleasant .

Literally everything Best hot spring hotel we stayed at by far, staffs welcome us to the parking space and guide us to the room, happy hour in the lobby is very chill and relaxing, in room hot spring has amazing view. Dinner was amazing, we did not expect this level of food and cooking at the price point we paid. The public hot spring is also beautiful inside out. Very short walk to Lawson nearby, it was a perfect vacation for us.

Poor air circulation system in the dinning room, when they offer grill fish for breakfast the whole dinning room was filled with smoke. Can be hard to get to by public transit.

For the price, you cannot beat this hotel. It is a more traditional style Japanese hotel with a hot spring on site. Breakfast and a multicourse dinner were included in our stay. The bedroom we booked had a private hot spring and the room itself was very good. It is not a traditional hotel room, they will transition the room into the sleeping area while you are at dinner but that added to the charm. Those against sleeping on the floor on a futon (sounds odd, still comfortable) should be aware that that is part of your stay. Some of the areas of the hotel showed some slight wear, but overall for the price the service was excellent, the food traditional Japanese and generous courses, and the rooms were comfortably traditional. They offered a shuttle bus from the train station which was an added bonus!

Our arrival seemed rushed. We had originally asked to arrive at 2pm before check in and were told we could stay in the lobby until 3pm. With that in mind we booked a slightly later train to arrive closer to 3pm. I’m not sure if we needed to update them on our timing or if they needed specific arrival times but when we arrived our greeting seemed rushed as they hustled us to our room. Not sure if we missed instructions or if it is normally like that.

Top tier experience hidden just outside of Kyoto. Only wish we planned more time to enjoy the facilities (definitely check in as early as you can for the full experience if only staying one night)! The full complement staff greeting, snack on arrival, and happy hour drinks settled us in immediately even with their limited English and our bumbling Japanese. The public high ph onsen and accompanying Nordic style sauna were more than we expected. Our stay was then topped off with 2 amazing meals (don't skip the dinner and breakfast options!), a 15+ item dinner where every item was a surprisingly intricate experience (even the kids meal we purchased for the 10year old as enough food to stuff a grown man), and an equally well thought out breakfast buffet I wished I had the tonnage with which to sample everything!

Minor water stains on one wall of our room

An excellent ryokan with great food, clean rooms, and nice public baths. The atmosphere was quiet and peaceful. The staff were extremely polite and helpful during and after stay as well. There is also a free shuttle bus for guests who are checking in and checking out that heads to Ogotoonsen station. I would like to compliment Mr Toshi Kondo (Reservations) for his excellent service as my family left a phone charger head and wire in the room after checking out. He was able to help mail the charger out to a hotel in Kyoto where a friend who was visiting would help collect it and bring it back for us.

My spouse and I came here for a one-night stay for our honeymoon, and reserved a room with a private onsen with a traditional tatami room that overlooked Lake Otsu and everything about this experience was phenomenal. The staff were friendly, polite, and respectful, and while we couldn't speak Japanese, tried their best to speak English with us. The facilities from the public areas (lobby and onsens), dining halls, and rooms were very clean. We loved enjoying the traditional experience of sleeping in a tatami room, which meant sleeping on the floor. The mattresses provided were surprisingly comfortable, and we actually got a really good night's rest. Waking up in the morning to peace and quiet, with just the sound of the running onsen water in our private onsen made the experience more memorable. We also had a private dining room, which we were served 11-dishes, and the food quality, presentation, and experience is what you'd expect of a 5-star hotel! We also loved having a private shuttle to pick us up and drop us off from the nearby train station to the hotel, especially since we were carrying quite a few pieces of luggage.

My only gripe with this hotel is that the air conditioning unit in our room wasn't strong enough, and so the combination of the morning sun and steam from the in-room onsen made the room quite hot.

I recently had the pleasure of staying at this excellent hotel, and I must say it exceeded all my expectations. From the moment I arrived, the staff greeted me with warm smiles and made me feel right at home. Their exceptional hospitality truly enhanced my overall experience. One of the highlights of my stay was undoubtedly the dinner and breakfast at the hotel's restaurant. The culinary delights served were simply outstanding. Every dish was meticulously prepared, bursting with flavors that tantalized my taste buds. The chefs showcased their expertise by creating a diverse menu that catered to various palates. Whether it was the succulent grilled meats, the fresh seafood, or the delectable vegetarian options, each plate was a work of art. The dinner experience was truly memorable, with an elegant ambiance and attentive service that added to the overall charm. The restaurant staff were knowledgeable, providing insightful recommendations and ensuring that every detail of my dining experience was taken care of. Their professionalism and passion for culinary excellence were evident in every interaction. The breakfast spread was equally impressive, offering a wide array of options to suit all preferences. From a sumptuous continental selection to a delightful assortment of local delicacies, there was something to satisfy every craving. I particularly enjoyed the freshly baked pastries and the made-to-order omelettes. The quality and freshness of the ingredients used were top-notch, leaving me energized and ready to start my day. In addition to the exceptional dining experience, the hotel itself was a haven of comfort and tranquility. The rooms were elegantly furnished, providing a cozy retreat after a long day of exploring the city. The attention to detail was evident in every aspect, from the plush bedding to the luxurious amenities.

None

The inside of the hotel was very pretty, and the view from my room was incredible. The staff was very friendly, and the check-in and -out processes were super easy.

I called the number that was sent with my booking to request a shuttle from the local metro station and they never answered my call, so I had to walk to the hotel from the station. The walk wasn't terrible, but not being able to take the shuttle was a little annoying. I was able to easily take the shuttle from the hotel back to the station though once I left, so that was nice.

Really loved the dinner and breakfast options. Nightly happy hour with free ice cream and snacks was a nice touch for the guest:) The daily biscuits and top up of hot and cold water in our room was awesome. Everything about the room was great (had the private onsen). Only issue was the shower had some flies so it’s awkward to shower. Staff were extremely courteous. Location was great. Although a bit far from the station to walk the hotel shuttle is able to take you back and forth on request. It’s right opposite the tourism park where you can get great souvenirs. All in all will recommend this place and very satisfied.

There were flies in the shower. Also not really important but the garden at the patio could be more lively too 😅