This property is absolutely gorgeous. We went for my birthday and the view from the room was so beautiful it didn’t seem real. The staff were helpful even making sure my Yakuta was on correctly. They gave me a birthday gift. If you stay here please use their private and public Onsen! Also if you walk past the pool there is another gorgeous waterfall behind the chapel that flows into a coi pond. There’s also a small temple and moss covered stairs that are sooo incredibly serene. I hope to come back soon and stay longer

They have many onsite restaurants but couldn’t make a reservations for us onsite. The town nearby shuts down early and we weren’t made aware of that… only that transportation pauses during this time. After a couple hours some of the shops and restaurants open back up later but we weren’t aware of this and it caused us to have to search desperately for food without this knowledge. We ended up finding a restaurant called “China” it was extremely delicious so we weren’t too disappointed. The bus stops don’t gave any signage for the specific ones they stop at so pay attention closely where you are. All in all it was still a great experience

Every member of the staff was so kind and accommodating. They really want to give you the best experience. They always greet us and when we have inquiries they're always ready to help. They also have a shuttle to pick us up after we roam around the area. So exploring the area is going to be easy. They also ask you what time you will be checking out so they can schedule a shuttle for you when you need to go back to the station. They also handled bringing our baggage to the station. The onsen room was so comfy and so beautiful! I really loved it! They also had a separate private onsen which we rented and it was like a dream! It was a really lovely experience since it was my first time trying the onsen~ Loved the breakfast here as well. My overall experience was so great, I recommended this hotel to friends and I would absolutely love to go back if ever we have a trip near the area!

Nothing

A Serene, Luxurious Getaway at Nishimuraya Hotel Shogetsutei Our stay at Nishimuraya Hotel Shogetsutei in Kinosaki Onsen was nothing short of exceptional. From the moment we arrived, the staff made us feel incredibly welcome with their warm and attentive service. The hotel effortlessly combines traditional Japanese elegance with modern comfort, offering an immersive experience that left us feeling relaxed and rejuvenated. The room was spacious and beautifully designed, featuring stunning views of the lush surrounding gardens. The highlight was the private onsen bath on our balcony—soaking in the mineral-rich waters while enjoying the tranquil scenery was truly unforgettable. Although we didn’t have dinner at the hotel, the breakfast was a standout, featuring a selection of traditional Japanese dishes that were both delicious and beautifully prepared. The attention to detail in every aspect of the meal made it a delightful start to the day. The onsen facilities were pristine, offering both indoor and outdoor baths that provided the perfect retreat after a day of exploring Kinosaki. The hotel also provides a convenient shuttle service to the various public onsens in town, which made it easy to fully enjoy the onsen-hopping experience. If you’re looking for a luxurious and peaceful escape, Nishimuraya Hotel Shogetsutei is an ideal choice. The combination of impeccable service, beautiful surroundings, and relaxing onsen facilities made our stay truly memorable. We can’t wait to return!

The location is truly magical. Kinosaki exceeded our expectations and Nishimuraya only added to our overall experience. The hotel is beautiful, peaceful, and feels authentic to Japan. The rooms are spacious and tatami beds are comfortable. Our window faced the forest where we could see the fog rolling through the trees like a fairytale. The staff go above and beyond to provide exceptional customer service in every way possible. We had dinner at the hotel one night and everything we ate (8 courses) was phenomenal. The private onsen followed by massages was 100% worth it. We absolutely plan to return to this hidden gem.

We had such a wonderful stay at Nishimuraya Hotel—it is a really incredible and unique property with all the amenities and services for the most relaxing time. We booked a room for 5, and they set up Futons for us after having an amazing multiple course dinner provided in the room. The room had a view of the forest which was really nice. I definitely recommend booking dinner and breakfast—the dinner experience is incredible and delicious, and the breakfast buffet is great as well. We also booked the private Onsen experience which I highly recommend. It is incredibly beautiful and relaxing. The tub room has a direct view of the forest too, there is a sauna room too, and the price is very reasonable. The private Onsen here is the nicest I’ve experienced. The hotel has a nice gift shop to browse too, and the staff is extremely friendly, courteous, and polite. I highly recommend this hotel to anyone staying at Kinosaki Onsen. It was an unforgettable experience.

Nothing. Everything was perfect :)

Amazing onzen in the hotel itself. The private onzen is not cheap but absolutely worth it, really beautiful! The dinner menu was also impressive. The Japanese-style rooms are also much bigger than the 19sqm indicated on booking.com

View from the room was basically a parking lot, so not quite the lush greenery you may expect. The breakfast and the dining room are still a step away from the truly luxurious Ryokan experience.

The outdoor public Onsen was one of the best I’ve been to, so far. Not only that, but our room was very comfortable and clean. They also offer massages for a fair price. I definitely recommend experiencing the hot stone massage. My only suggestion would be to have a bigger private Onsen bath for the more expensive suites. Other than that, it was a wonderful experience staying at this hotel. I would highly recommend it if you have the money for it.

A little pricey for the suites.

Best Hotel I have ever stayed in!! The in-house Onsen, cold bath, sauna, massage chairs were incredible. Get a private onsen with your partner. Van service to train station and public onsens was perfect. Free drink every night, and massive breakfast every morning. Rooms were huge!! Free kimonos!! The staff was soo attentive, and helped us with everything from getting us and our luggage to train ontime.

Everything about the stay was perfect. From the reception to our room attendant - everyone was overly polite and kind. The room was amazing (with private onsen) - very spacious, traditional style and an amazing view. The private onsen experience is well worth the money and I can only recommend it. Kaiseki dinner was private in our room - the food was fresh, interesting and tasty. Breakfast was a buffet, there was both japanese and western style breakfast - both were delicious. Overall, visiting an onsen town and trying traditional kaiseki dinner is an amazing experience that everyone visiting Japan has to experience and the Nishimuraya Hotel in Kinosaki onsen is a great place to do that.

Fantastic stay that will be memorable for many years to come. The town itself is quaint and lovely with the hotel adding to our excellent experience in Kinosaki. The in room open air bath was amazing as well as the hotels onsen facilities. The Kaiseki dinner was outstanding and our room attendant Wu was fantastic. The hotel provides a great traditional experience and I would stay here again in a heartbeat.