The Pool was clean and uncrowded. Close Proximity to the Nyali Beach. Room was as described with good views of the Sea and Pool. Room service did a good job with keeping the room clean during our stay. Very detailed with the cleaning of the space. The 2 masseuse during our session did a good job at the SPA.

On and Off Buffet arrangements for Lunch was such a bummer. The check-in wasn't very fast as expected. An improvement at the Rejuve Spa is needed - Ambient Lighting, Soothing Tunes, A Sauna , disposable wear. Customer service needs improvement - the staff didn't seem excited/they looked 'tired'.

The staff was very friendly and provided us with excellent customer service. The restaurants were also enjoyable and had plenty of variety for you to eat. I also enjoyed the hours of the restaurant that met your needs both morning and evening. The close access to the beach as also just steps away.

I had a slight leak in my room. I did speak to the front about the issue. They tried to fix it, but I don’t think they fixed it, because it still leaked. I was only there for a few days so I believe they would have moved me if I was staying longer. Some parts of the rooms/facilities needs refurbishment only from a maintenance perspective. Cracks in the walls and leaks can lead to other potential problems, so I would look into that.

Great view, friendly staff, excellent room service and a nice variety of local cuisine at the buffet. It's in the perfect location being almost exactly in the middle of the Mombasa island and Haller Park. Highly recommended if you're wanting to visit places in Mombasa, but if you're looking for a resort hotel then Nyali Beach probably isn't the best choice. 10/10 and I will most certainly be staying here again!

A few more fish dishes as well as pork sausages and bacon at breakfast would've made this perfect.

Facility is kids friendly and near many recreation attractions. We arrived very early morning before check in time and we were very well received and given our rooms to rest at no extra change. I was moved to an alternative room when my air conditioner had issues. My family's comfort was maintained throughout our stay in the hotel and the kids sent the management a very positive review before we left.

Beautiful beachfront location, with stunning gardens, pools and bars overlooking the sea. The staff were relaxed and friendly. We opted for a full board stay and found the food delicious with a good variety on offer too. WiFi worked perfectly for us. The hotel may be a little jaded in places but it more than makes up for that with the stunning colonial architecture, character, location, beach and staff.

Staff was amazing, Alex, Lorna, security at the door, restaurant staff and Lillian who was in charge and delivered. You need staff like Lillian who knows how to handle a difficult situation and calm down. Our room took awhile to clean but it was resolved and Lillian took charge and delivered. Food was good and plenty of vegetarian freshly cooked. Staff was super attentive and ready to resolve any issues or bring or fix what needed to be done.

Renovations should happen as its a great hotel and location. It would be nice to have upto date facilities.

big rooms, family friendly and my room was facing the sea, beautiful

minor things just need update, which I was promised they will be done because there’s news ownership

Everything about our stay was wonderful. I’m extremely satisfied by the way the staff handles the guests, very polite, helpful and friendly. The hotel is definitely a great value for money, the location is superb, lying directly on the Nyali beach, one of the nicest beaches I’ve ever been to. The food is nice, make sure to book a room with a coast view and breakfast included. Their breakfast is very nice. DON’T forget to try their massage, the best I’ve had.

The wifi is not that great especially in the room. The dining room for dinner has a wonderful view to the pool. However, that’s ruined by the annoying cats coming and asking for food

Excellent swimming pools, good breakfast and dinner buffets with a mix of continental and local cuisines and a live cooling station (pancakes/eggs/pasta). Friendly and helpful staff. Clean rooms with a proper balcony with sufficient sitting space.

Hotel layout isn’t straightforward and was initially confusing to navigate as there are no indicators to find the room or reception. During heavy rain there was some roof leakage in public areas (rooms are fine).

Breakfast menu options were great. Dinner menu options were ok. The room was great: ample space, amazing view and always clean.

Breakfast- there were no samosas on all 5 days. Dinner- The greens/vegetables were not tasty. They can definitely taste better. Room- Lack of floor mats. The rooms need door/floor mats, outside the main door and outside the washrooms- with all the sand, the room gets sandy quickly and you have to use the towels to wipe your feet.