Beach was nice, facilities good, staff were friendly and the spa was amazing… overlooking the Indian Ocean!

Comms was poor - sent them a few messages through the app but the response would take 3 days to come back. Also, watch out for the poorly placed door stop in the bathrooms - I stubbed my toe in it twice.

Everything was so good from our arrival we were welcomed by the wonderful Vanessa who helped us with our booking in and some juice while we waited Then Vanessa gave us all the information we needed for our stay. Then we were brought to our room which was amazing. this Hotel is very well run from the management team to the cooks the cleaners and the garden staff. all very friendly always asking is everything ok. The food wow so good so many options great also for family with separate kids food also. The pools are so good also. Nightlife is good also with life entertainment dancing etc. Great Hotel for sports matches also and a fantastic spa and really good gym also. The best experience I have ever had on any vacation I have been on. Highly recommend.

The bathroom could be a bit bigger in size still is good but could be bigger it just made it a little awkward when my Fiancée and myself would shower together and maybe a stoper for the sink for when I was shaving would be nice too have.

This was our third time at PrideInn and we will be back, because we love it so much. I truly believe it is THE best hotel in Kenya for a holiday ( I have stayed at and visited many). It's the perfect place for a family with kids of any age, you can be both entertained or you can retreat to the quiet parts of the resort and of course the beautiful private or public beaches. My kids (13 & 16) loved swimming, the water aerobics, and beach volleyball in the evening the most. Having said that, I would also visit on my own or with friends, as it is equally good to carve yourself out a sanctuary. This year, we stayed there for 12 nights in late July / early August and the weather was perfect. Rooms are designed in a way, you are in touch with the beautiful outside. The resort is stunning with views to the sea. Food is plentiful, very tasty, and all options are very natural & healthy. What I loved as a mom, was that I could get my rest, while the kids were out and about from morning to late evening on their own having their best time and making friends. The staff at PridesInn are the best, I want to give my special thanks to Duncan (room services), Hisami (reception), Faith & Gladys (restaurant), and Denis (manager of entertainment), they all rock! But honestly so many more staff deserve recognition. Thanks for everything and until next time!

My suggestion: Turn the music down a little around the kids pool, breakfast etc., Most guests are adults, some with children... and your young staff sometimes put the music a little too loud. I asked a few times for this to be addressed in the interest of other families, and luckily it was promptly done. Luckily, there is no music at the adult pool and beach :)

Awesome

I think should serve dinner with water for free instead of selling it..In the rooms toilet they should put toilet brush. Thanks for my house keeping who putted one for after I requested. Otherwise my stay was awesome with my kids hopefully we shall come back again

Sunday Swahili breakfast Kids water park A variety of salad options buffer options perfecr service was excellent- Naomi, Eric & Emma (wait staff at the pool area), Stanley the bartender at the pool bar makes refreshing cocktails & mocktails Generous packed Breakfast boxes

Please make an All Inclusive oprion, similar to Flamingo (sister hotel) Water Park 2 hr closure from 1-3pm doesn't make sense, kids are on holiday so no need to close the park so that they can eat.. kids will eat when they're hungry not when we expect them.to

Very good communication beforehand. We loved the big breakfast buffet. Staff, especially the security guys, are super friendly and helpful. We appreciated their services and surprises. Besides the big pool, there is also an adult only pool, which we found quiet and relaxing. The food at the Old Town Bistro is tasty.

More maintenance needed (shower/sink, safe/electronics, gym - half the cardio machines were out of service). Reception often not available from the room phone. Mixed experience with the laundry service - first time it was good, second time not satisfying.

We recently spent 17 nights at Pride Inn, Nyali Beach, and had the most wonderful time! I stayed with my mum and two daughters, and from start to finish, the hospitality was outstanding. A special thank you goes to Deepak, Head of Operations; James Rattos, General Manager; Happy, and her team at the Children's Club. Both of them went above and beyond to make our experience unforgettable, even upgrading our stay from half board to full board as a gesture of appreciation when my children participated in their promotional videos. The animation team deserves a mention for their patience and creativity. They entertained the children with activities throughout the day, and the water park was an absolute hit – my girls were happy all day! The food was delicious, with a different menu every day, and the Indian tea was lovely – being of Indian background, we appreciated the authentic flavours in their Indian cuisine. The rooms were perfectly cleaned daily, crisp and fresh, which we truly appreciated. My eldest daughter was especially mindful of the pool quality, and she loved that it was crystal clear every day. The cleanliness and maintenance of the facilities were top-notch. The security was tight with guards around the hotel and strict guarding of the entrance which felt very reassuring for us staying there as female holiday makers with small children. While we visited other hotels during our trip, including some on the South Coast that are considered more luxurious, the culture, hospitality, and exceptional service at Pride Inn truly stood out to us so nothing compared to this for us. The staff made our stay feel like a five-star experience, and that's what made all the difference. I can't recommend Pride Inn enough for families looking for a wonderful, clean, and welcoming place to stay in Mombasa. We're already looking forward to returning on our next visit to Kenya. Nita x

The food with a wide variety of choice and to my surprise it was delicious every single day. I looked forward to meal times. The only concern i had was the seating spaces needs to be organized to fit both small and big families during peak times. We went for dinner and most days could not get a place to seat immediately or had to share with another family which is not so ideal. I also wished they served coconut water surely we are at the coast we should be drowning in coconut water. I totally loved that they gave food to under 3 years for free and it was good healthy clean food. Thank you so much for that! The activities were excellent! I totally enjoyed myself and my 1 year old as well had a great time. Staff were friendly and the organization of the activities was really efficient.

The rooms could be better, i didnt feel the comfort i usually feel when i go to a hotel room. The house slippers were so slippery on the floor i nearly fell several times.

The entire staff was very helpful and accommodating. Most of my family's interactions were with Diana and Petronilla. Personally, I believe both were top-notch, consistently professional and demonstrated leadership and management skills that gave us peace of mind. -- If not yet presently, she deserves an opportunity to lead and manage. Can't wait to return.

What I did not like was the inability to control the fly situation. I understand there isn't much that could be done but it was very distracting and caused me to retreat to my room with ah-la-carte meal services simply to enjoy my meals minus flies. I think the dinning halls could greatly benefit from running all fans during meal time.

Pride Inn Paradise Hotel in Mombasa was an absolute paradise! The moment we arrived, we were greeted with warm smiles and impeccable service. The hotel's location is perfect, offering stunning ocean view. Our rooms was spacious, clean, and beautifully decorated. The amenities were top-notch. We enjoyed delicious meals at the hotel's restaurants, with a variety of options to suit every taste. The pool area was a especially enjoyable for the kids and also perfect for relaxing and soaking up the sun. The staff were incredibly friendly and helpful, going above and beyond to ensure we had a memorable stay.

No bad sides