Room was fine and the breakfast was good.

There was no safe in our room, so we relocated to new room (which didn't have a fridge, but it existed in the original room). In addition to our suitcases, I also ended up also moving the fridge! I also discovered that the safe in our new room was not secured, so could have moved that instead! Our friends were also moved, but to a good distance from us. With breakfast until 10:00, I would have expected that they wouldn't have cleared the self service counters at 10:06! We also were requested to remove the room, to allow them to prepare for lunch but breakfast runs until 11:00 at the weekend!.

Location & helpful/friendly staff. I loved the air con in the room and the floor lighting near the door. The 12.00 check out time is fab too.

The mirror at the dressing table is ridiculous as you are unable to see when styling your hair unless you kneel. There is plenty of space on the wall above to accommodate a large mirror. There is no plug socket near the tall mirror which would be ideal as you can stand up to do your hair. Also would be nicer to have an option of a brighter light on the ceiling or at the full length mirror when getting ready.

Great location for Jesmond, and especially the Metro, only 5 mins walk away, giving you access to the whole of Tyneside. We have stayed at this hotel about 12 times, over the last 10 years..... we love it.

Couple of small issues... a pair of knickers left on one of our three rooms, plus curtains not full on a rail in another. Maybe needs a bit of redecoration in places.... beginning to show its age. Comfy chairs by the entrance to the restaurant have been there years and look saggy now. ...... see above though... we love the hotel and will be staying again.

Quiet, no noisy families. Only a ten minute walk to the centre of Newcastle, so once you're there, you don't need transport. Although there's a main road at the front the sound proofing is good so you don't year it till you go outside.

Starbucks isn't coffee, it's coffee-coloured water. Please get rid of it and put in a proper coffee-making facilities in the reception/bar area which coffee drinkers will appreciate. Starbucks is what you get at motorway service stations. It doesn't go with Holiday Inn's image. You get better coffee from Waitrose stores which have Caffè Nero coffee machines.

Location is excellent and parking is a bonus. From the moment we arrived at the front desk until we left at the end of the stay. We had an issue with the car which needed attention, and the staff took all the stress out of the situation by offering support and reassurance. At breakfast- our dietary restrictions and cross contamination issues due to coeliac disease , we’re dealt with and the chef prepared a safe meal . We were so grateful again for the care and understanding from the breakfast team

Nothing

Hotel is in a nice place, only 20 minute walk into Newcastle or the same towards Jesmond Dene for a nice walk through the woods. Staff were really helpful chatty & very welcoming. The room was clean & it was nice to have A/C to be able to set the room temp so it wasn't too hot. Breakfast was delicious, & gave us a good start to the day. We didn't use the restaurant on the evenings as we had bookings elsewhere but the surroundings were still nice.

It's difficult to fault the hotel at all, yes there's a charge for parking but it's not overpriced at £10 per day & you'd be lucky to pay less if you'd been in the city centre.

Location was ideal as we were a short distance from the start of the GNR. The room was a decent size with a comfortable bed and a good shower. The staff were very friendly and were of great help on our departure day after our car broke down. We liked the buffet breakfast and found the food in the restaurant very good. Good 24hr rate for using car park.

Due to when we visited Newcastle, the weekend of the GNR, the price for our stay had gone up compared to other weekends.

Breakfast was very good ,staff very attentive nothing was any bother, room clean pillows not so comfy bed comfy but partner did not agree ,reception staff were very good asked for a walk in shower on time of booking as I have a problem with my back it was sorted right away can’t fault the hotel really.

Pillows very uncomfortable, road traffic at the front not much the hotel can do about that. Otherwise very good hotel staff very friendly and helpful nothing was a problem.

We wanted basic and comfortable accommodation for a 1 night stopover. The staff were very welcoming and went out of their way to accommodate us as we arrived early: we felt valued. The room was comfortable and spotless. Plenty of parking spaces. The view was not relevant to us ... we did not expect a fantastic view for what we had paid. The view was fine for our requirements.

The lighting where the dressing table was could have been brighter ... the bathroom lighting was OK, but maybe just one area where a brighter light could be situated for putting makeup on, would have been good. But we managed fine.

Very comfortable rooms and beds. Good soundproofing of the room we had which was on a busy road. The restaurant and menu choice was fantastic and included mamy delicious options (not a token effort) for gluten free diets.

The hotel seemed to have had issues with getting rooms assigned so we ended up with an upgrade to an Executive double room. That was lovely but I was travelling with my teenage child and we had booked a twin room. Due to a lorry fire on our way up, we arrived so late in the evening that we didn’t have time to eat and ask to change the room. But in the event the bed was so large it was not a big deal after all. Access to and from the hotel and parking if the hotel is full is also difficult if travelling by car, due to the very busy road layout and restrictions, but again it was surmountable.