My mom and I used to live in Bishkek a long time ago and have returned for a visit here. For the last night of our trip, I wanted us to stay in a nice place that would leave us with a good memory of Bishkek. The Plaza Hotel delivered that. The hotel is very sophisticated, clean and offers great amenities. I really enjoyed the buffet breakfast, which had an excellent selection of food and a beautiful terrace where you could enjoy your meal. The front desk and housekeeping staff were excellent.

The doorman needs to do a much better job. When we arrived at the hotel, we had a lot of luggage, and my elderly mom and I had to bring it into the hotel ourselves by loading the luggage cart, and he appeared afterwards and just helped us load the luggage cart into the elevator. We asked the front desk to call the doorman when we were checking out and he was nowhere to be found. A fellow hotel guest helped us with our luggage. This is not the level of service that one expects to receive at this kind of hotel.

- Very good location close to the downtown - Large rooms - Good breakfast

- A bit overpriced for last minute booking, much more adequate price if you book in advance - Some facilities need renovation (room 306 toilet seat for example) - When twin beds are separated the bedside socket is blocked, only accessible when the beds are joined - Breakfast is good except for no yoghurts and likes (at least didn’t see any during my 3 nights stay) - Wi-Fi unstable at times

Nice spacious hotel. Staff were friendly and efficient. Breakfast was great. The sauna/spa was also very good. Спасибо. 😊 You can walk around to various attractions. Great restaurant across the road towards the amusement park (it looks like a castle). The food is great, and the service needs a bit of work. 🤔

The shower head needs a clean as it doesn't spray properly, and the water doesn't drain quickly enough. WiFi is awful, and therefore, the TV also does not work properly. 🙄

The staff was extremely helpful and friendly, any questions I might have had were answered and solved efficiently.

The breakfast was not on par with the other services, e.g. yoghurt was not available, some food was at least temporarily out. The electricity socket next to my bed was not working, and I only discovered this in the morning as my phone was almost out of battery.

The room was huge, clean, modern and comfortable. The breakfast is plentiful and excellent choices. Other meals are smaller portions than I have seen elsewhere. However the service is fairly quick and the non English speakers use Google translate to understand your order. They also arranged my transfers from and to the airport. Nice parks nearby to go for a walk in.

One of the receptionists was quite brusque, but everyone else was helpful and polite.

New building, design, facilities. Staff are professional and welcoming. Cleaning.

Lack of bell boy who would help with luggage. Small elevator. Pop music in restaurant during breakfast.

location and quite comfortable room

I wanted to use the equipment of gym but the facilities were unplugged. The sauna also was closed for the whole week.

Sublime dwelling in a luxurious hotel. It left nothing to be desired, literally. Everything was like in a fairy tale, all the way down to the water pressure in the shower. Exceptional room! The view was truly spectacular – over the Dolen Omurzakov Stadium in the direction of the ferris wheel in Panfilov Park and the Ala-Too square (1 km away). From its vantage point (5th floor), and through the glass partition wall, that space perfectly embraced the genuine beauty of the capital of Kyrgyzstan. The rich and varied breakfast buffet on the terrace was a delicious feast (caviar!) for the choosiest of palates. The staff were all first-class: very helpful, attentive, and accommodating. Spot-on service. I absolutely enjoyed swimming in the hotel’s pool in the basement. Complimentary bathrobe and slippers came in really handy.

There was a mix-up when I arrived: the hotel had no vacant rooms, even though I had booked months in advance. However, Timur, the receptionist, made some calls and found a room for me to stay overnight in another hotel and also got me a taxi ride to get there. These things happen. I did not hold it against the hotel, hence the overall score in my review is the perfect 10.

I think we have been upgraded and stayed on the 9th floor which was a lovely surprise. The room itself was a suite and was fantastic, very clean and comfortable. The staff on reception were very helpful, friendly and attentive.

Swimming pool temperature was a little too cold for us although we did use it, it took a bit of getting used too.

The hotel is not bad, rooms are clean and nicely decorated. The location is quite good - relatively in the city center, not far from markets.

We booked the hotel particularly because of the pool, but it was not working, and no one told us about that in advance. The door to the bathroom was not closing. And finally, the wifi was quite weak, so that we could use whatup, but not use our laptops. Based on that I would say that this hotel is a bit overpriced.