Location! Hotel is walking distance from the morning market and the malls. Loved that there are food vendors right across the street. The bus station is down the street. The rooms are very clean. Housekeeper staff was very helpful and prompt with request. The breakfast was good, there are varieties and also a noodle soup station. Wish we would've had more time to enjoy the hotel amenities like the pool and gym.

The lobby is always busy, full of loud and rude tourists. I know this has nothing to do with the hotel but man, some of these tourists need to learn to be not so rude. We got pushed in elevators and butted in at breakfast buffet lines. The hotel needs more staff who can speak other languages besides Chinese and Lao.

Good location, clean, good facilities and internet.

Saw a few bugs in the room. I also request a king size bed online but was told they only had queen beds. Why are you advertising king size Beds online?

Failey close to some essential shops. Not a very long walk to night markets also.

Helpful reception staff

Still unfinished. No restaurant yet.

Excellent fitness facilities.

There are only 3 lifts for the guest and it was frustrating. Breakfast during early hours was difficult because full of group tourists from China and Korea.

I liked the gym, the pool as well as the sauna.

There were a lot of cockroaches in our room and the cleaners were very lazy to clean our room when we asked them too and when they did clean they didn’t do it properly.

Location is good and staff very polite and kind

They charge extra with excuse of a dirty pillowcase. The hotel not really finished. Managers need training. They do not function the way a normal hotel should. It is a pity!

Really over all perfect wow!👌👌👌👌👌

The customer service at this hotel was abysmal. Upon my arrival, I called the front desk to report a malfunctioning fridge, yet no one showed up to fix it. Later, when the bathroom sink became clogged, I contacted the front desk again—only to be met with the same lack of response. Despite multiple calls, no assistance was provided, forcing me to resolve these issues myself, thanks to my technical skills. Unacceptable! The breakfast experience was nothing short of chaotic. Guests were practically scrambling for food while staff stood by, utterly incapable of maintaining order. Fruits ran out frequently and were rarely restocked on time. To make matters worse, guests were sometimes forced to eat at dirty tables—a truly appalling experience. The elevators were a nightmare. Constantly jammed and overcrowded, they left many guests with no choice but to use the stairs. Clearly, the property’s infrastructure cannot handle the volume of guests it accommodates. As for the rooms, the air conditioners are poorly positioned, blasting cold air directly onto the bed, making it nearly impossible to get a good night's sleep. To add insult to injury, the bed linens are only changed after repeated complaints—another glaring example of this hotel’s complete disregard for basic hospitality standards.