Beautiful Riad, would highly recommend We had a wonderful stay at this beautiful Riad - it really is like an Oasis in the middle of the Medina. It is kept immaculate with beautiful decor throughout. The pool is wonderful and there are lovely day beds to lounge on. The rooms are cleaned each day and we were provided with fresh towels. The staff were friendly and welcoming, they looked after us so well throughout our stay. Thank you to Chahine and Jamal for organising our taxis to and from the airport and for organising our hot air balloon trip (which is ab absolute must if you are visiting!). A special thank you to Sleman for being so kind and going to every extra effort to welcome us. The breakfast spread was great - we had fresh fruit, omelettes, Moroccan pancakes, bread and condiments. I follow a gluten free diet and the staff went above and beyond to cater for me, providing gluten free cakes and bread at no extra cost which I am very grateful for. The staff at the Charai gave us great tips for places to visit and reassured us that if we were to get lost at any point, that we could ring the Riad and someone would come and meet us. Thank you for making our stay in Marrakech so wonderful - we will cherish our memories here forever!

nothing :)

Riad Charai was a secret oasis behind the Medina walls. I was a bit nervous after booking to read some reviews suggesting the location was questionable or unsafe. This is not at all the case. If you’ve not been to the Marrakech madinas then I can see how the narrow and sometimes dark streets could feel that way, but there aren’t many riads in quiet areas that you wouldn’t need to walk a bit to reach. There were also complaints about taxis not being able to access the roads-no. But the walk to the main gate is easy and less than 5 minutes. As two women, we never felt unsafe in the area. This riad is a bit off the tourist trail and to get to the main square is about a 20 minute walk. For us, we didn’t like the craziness of the square so it was ideal to have a calm place to return to. As for the Riad itself- gorgeous atmosphere, fabulous food, beyond excellent staff. When we arrived and we’re shown to our room I was a bit disappointed to have no exterior windows (there was a skylight) and inquired if we could move. I didn’t want to be that person on day one, but we were quickly and kindly accommodated to a room with outside facing windows. Having see two suites, both were impeccable in cleanliness, decor, and detail. The marble, cedar, and mosaic tiles are just beyond words. The pool area is like a storybook and I found myself spending much time there or on the covered patio. The breakfasts are served on a roof terrace and includes a variety of breads and fruit and omelets. Lunch and dinners are alacarte and there isn’t a printed menu so whatever the chef has brought in from the fresh markets guides your choices. As a vegetarian I had wonderful meals and my daughter who eats meat, enjoyed her variety. No, there is no alcohol on the premises. They are fine with you bringing it in though. Most of all, the staff made this Riad a gem. Each of them knew our names from day one and they never seemed flustered or annoyed. We found them to be absolutely lovely.

There are some quirks given the age of the building- shower pressure, some keys were touchy, etc. But if you look at these as adding to the charm it just is what it is.

The property was stunning - the rooms were spacious and decorated perfectly The bathrooms were amazing The pool area was relaxing and we loved the pool area. Jamal and his staff could not have been more helpful they were friendly knowledgeable and accommodating When Jamal found out we were leaving at 5am he organised coffee hot chocolate and breakfast to be waiting for us near the pool We commented many times how much we loved staying here and would definitely stay again

The Riad is a beautiful hidden oasis in a busy city. The staff are amazing, Abdul was so friendly and helpful, he walked us directly to where we were able to get a taxi, he suggested places to eat and drink. The breakfast was also perfect and on the rooftop, so a gorgeous view every morning!

The only thing we didn't like was the medina, it is an absolute maze! The Riad was a 3 minute walk to the main road where we were able to find a taxi to the main square/new town. We tried to walk through the medina one day and got caught by a local who was really friendly at first then asked for money repeatedly, this was unsettling but we learned not to go that way again! Staff also warned us about this!

Facility was beautiful. Authentic decoration and very clean. Comfortable bed. Not too sturdy and not too soft. It was quiet most of the time. We had the possibility to close everything up for it to be pitch black at night which is nice. Internet was fast and constant. Pool was great and refreshing. Staff was amazing. Very friendly and always there to help you with anything you need. Breakfast at the top of the Riad is beautiful.

Nothing major, so take this lightly: Showerhead had a lot of limescale, a bit blocked. No shower curtain so water gets everywhere. TV didn't work well, very bad reception so no way to really watch something. The breakfast is quite basic. Not bad, but maybe something a bit more substantial like an egg would be nice. It's basic bread with butter and jam, coffee or tea, orange juice and a piece of fruit. There is a rotation of a semoule based patty. Not very filling for a busy morning. I would gladly pay a bit more to have a better breakfast.

This is a most beautiful Riad, so pretty, relaxing and peaceful inside the Medina so not the best surrounding area but the contrast is what made it almost more special! The staff were just wonderful, so friendly, kind, attentive and helpful, we were so comfortable and loved every minute of our stay. The food was amazing! We would recommend it wholeheartedly and were incredibly sad to leave such a special place.

The food took a long time to arrive once ordered, sometimes waiting over an hour for a toasted sandwich or a desert however, once you realised this and were more careful about planning it was absolutely fine and the food was always well worth waiting for!

My experience at this Riad was exceptional!!! I can say that I have already traveled to many parts of the world and that I have stayed in different types and classifications of accommodation but I am rarely surprised, but this time I guarantee that that is exactly what happened, I was/we were surprised very positively. Everything was in perfect order and cleanliness. The decoration of the rooms and common areas is very beautiful and tasteful. Without a doubt, I recommend this Riad if it is in Marrakech. As for the staff, they couldn't be more attentive and helpful than they were. Amine and Hassan were truly exceptional. They make any tourist feel safe, welcomed and eager to return.

nothing negative to mention

Breakfast was filling with a good range of classic breakfast items like bread, cake, omlette, yogurt and fruits etc Very pretty property, so stunning and clean with very friendly and helpful staff. Smelt nice and could hear the birds, relaxing after a hectic day. Near the outside of the Medina, so more of a walk in the evening to get dinner. The nearest restaurants were around a 15 minute walk into the Medina, which was fine because we had walked the same way during the day as it’s the main route into the centre, so half knew where we were going and occasionally glanced at google maps to check we were correct. We (male and female for context) didn’t really get any bother in the late evenings everyone was minding their own business, other then a guy shouting madam a lot but just ignored him and kept walking. Overall if you don’t mind a bit of a further walk into the Medina (there is taxis you can get a few mins walk from the Riad but we were on a budget) then I’d recommend and it’s a beautiful riad for the price.

Location was slightly far out (just in the Medina) but we are good with long walks so didn’t mind too much.

The Riad is beautiful. All the staffs were very accommodating and friendly. They welcomed us with smile on their face. I felt at home the moment me and my husband arrived at the Riad. The breakfast was very nice as well. Jamal was very good and helped us with stuffs like printing our boarding passes. Oh, and the towels smelled heavenly! I wonder what fabric conditioner they used so I can also buy the same 😅. They have arranged our airport transfers and we had a smooth travel. If we come back in Marrakech sometime in the future we will definitely come back to Riad Charai.

Probably just the neighborhood.

We loved everything about the riad from our arrival, when one of the staff came to the Medina gate to meet us and assist with our luggage on arrival by taxi. Delicious mint tea while we checked in. The decor of the riad is beautiful with very comfortable rooms, great showers and excellent air conditioning. The food served is of a very high quality, we had dinner three times - reccomend the chicken tagine and the beef with vegetables, both tasted wonderful, the chicken was so good that we had twice The breakfast is delicious and served on the beautiful roof terrace by the excellent attentive staff. Fantastic little plunge pool. It is also very close to a gate for getting in and out of the Medina if you need to get a taxi Overall the riad is excellent. FIve star for everything, loved it and would reccomend.

Everything was perfect. We had a truly wonderrful time.