I arrived late night, therefore picked up the keys from a lock box, it was a pretty cool and smooth process. The room was also a decent size and was suitable for my family of 3 (2 adults and 1 child-6yrs). I especially liked the shower which was a adequate size. The bed was very comfortable too and was easily able to accommodate my small family. The rooms also had a washing machine and dryer which was very convenient. I found the rooms to be very clean when I arrived.

I wouldn't say there was anything I didn't like but more suggestions for improvement, I was there for 10 nights and requested for cleaning every second day. The first 2 cleaning sessions were great but from the next ones I found the room hadn't been cleaned thoroughly, nothing major though. I also did not mention this to reception which I should have. Also, having like a shelf in the shower would be great, as there was no place to put shampoo and conditioner etc.

I chose to stay here again for my birthday because of the Frontline Staff and Service Staff who always greet you with a smile. The units are nice, cozy and private with professional, friendly and helpful staff. Thanks to Russel and Thalia at reception if you need extras or assistance they will help you at anytime. Rohini and Service Staff thankyou for the lovely, clean, fresh and beautifully presented rooms. Always appreciate the time and effort and care taken when servicing the units. If u need extra hot chocolate, etc they will accommodate your needs. The hot chocolate is creamy and delicious too. "I chose the Quest as they are the best" price, location, service with clean, tidy units and laundry facilities.❤️ Ngā mihi maioha 😊 Mereana.

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Everything we could want facilities wise and ample amount of room. The place was clean and the staff helpful.

The bed was really uncomfortable as well as being two singles pushed together so had the additional ridge down the middle. It would also have been better to have the check in information ahead of time. We arrived just after 16:30 and the receptionist had left, we rang the buzzer and got talked through the process on the second ring, however the speaker was really quiet and I felt it could have been communicated earlier to ease the process.

Surprisingly quiet location.. maybe other rooms not, but ours was really good (109)

After Hours check in was difficult due intercom disconnecting after 30 - 60 seconds. After many many attempts , rang the number , but they needed me to be on the intercom to be able to unlock the door. After many tries they gave up and transferred me through to a property manager who managed after a bit to get the door open. Finally got in, but probably a 10 min process and we were running very tight on time, so wasn't great.

The offstreet allocated parking was great. The room was quiet, warm, comfortable bed and a good sized fridge freezer. It was close to the shopping centres and other amenities.

The lounge chair in the room (301) didn't look very nice. Just worn, stained and should be replaced. There were burn holes in the curtains. I suggest replacing those too.

Clean. Quiet. Handy and central to many outlets, restaurants etc. Female Receptionist upon check-in was amazing. Didn’t get her name. Upon entry to room, noticed our beds weren’t twin singles. Requested beds to be split, request was followed through.

From room 103 Wifi connection was in and out. Near the window, connection was unstable. Towards the bathroom it was steady. Had trouble logging in. Phoned duty manager but still couldn’t resolve issue. However, better wifi connection at reception only. Ended up using mobile data for the rest of stay as needed wifi connection for work.

The apartment was roomy and comfortable and a handy location. Great having the refrigerator and cooking facilities. The receptionist was super friendly and gave us some good advice on what was nearby.

The unit was clean, but there were stains on the sofa which were off-putting. And the Expel-Air (above the stove) didn't work, so we had to open windows (chilly outside) to get rid of the cooking smells.

I loved the bed it was comfortable also the shower pressure was amazing. I loved we had a washing machine and dryer to do our washing. having a full fridge and cooking facilities help heaps also. it was very clean and tidy close to our concert. very close to Pakistan n save, petrol station and town so it was all and all a 10/10

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Rohini and the service cleaning staff are the most important employees in the hospitality industry. Thankyou for the clean and tidy rooms. Frontline Staff are also important Receptionists, Russell and Thalia. Thankyou for making our stay memorable and enjoyable. Love that we had washing and drying facilities too. Quiet and private rooms.

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The apartment was nice and roomy and very comfortable. Was in a good location as close to shops and the motorways was also nice and quiet. Was good that you could book parking. Was good that supplies were replenished on the second day. Was also good that the air conditioning was on and the room was cool when I arrived.

The room was very dark so even in the day you needed the light on. The position of the microwave was too high made it difficult to use. I checked in on Thursday and was told reception would close at 4, it would of been good to have been advised in the email I was sent.