Host came to help when we couldn't open the door via the electronic keypad and glad to give my son more hot chocolate sachets. Friendly and welcoming. Looks as though units have been updated recently. Kitchen was spotless. 2 bedroom unit and other unit were very clean. Great to have netflix available. We would recommend and return.

Minor details for feedback; Would be ideal to have some hooks in the 2 bedroom unit to hang coat, clothes, etc. (Hooks were in the single unit). Be ideal to have another sofa or chair in 2 bedroom unit so all four guests can watch tv together (we could only fit 2 adults and one big kid on the sofa provided). In the unit, have another bedside table. Thank you for a great stay.

A very tidy and comfortable hotel. We were a group of 5 including 2 children. The space was nicely arranged and the beds were comfortable. There was good pressure in the shower. It was also nice to have liquid hand soap instead of individual bars. Despite being on the main road the early morning truck noise wasn't too bad thanks to the double glazing. Great to have the air conditioner which cooled the space efficiently. The staff were very friendly and helpful.

The lack of storage for clothes needing to be hung up would be an issue for anything longer than an overnight stay for me. Some hooks in the bedrooms and bathroom would be a great addition. Also there wasn't enough cutlery for all 5 of of us eat together. Designed for a group of 4. The kitchen was otherwise well equipped.

Very comfortable bed, awesome shower and very very clean. We decided to walk to the lookout on Mt Fyffe early morning but wanted to go just a bit further, text the Lady running the motel from the lookout to see if we could check out an hour later and that was no problem at all. would definitely recommend staying here and will be back for sure!

Only tiny thing is the windows are soaking wet in the mornings even though the nights weren't cold and the heat pump only heats the kitchen not the bedroom or bathroom, I think a wee fan would remedy that.

We chose this motel ahead of arriving, hoping it might be suitable for us. Our expectations were far exceeded. You do need a car to get there, but there is a supermarket within a short walk. The room we were allocated was like a small apartment, two bedrooms, a bathroom, a living room with a well appointed kitchen. Check-in was a load of fun with the friendliest man in the office, and the cleaners etc were always smiling and chatty. We would definitely stay there again.

Everything was excellent, I cannot complain about anything at all.

We are not fans of motels, but sometimes they are unavoidable and – it must be said – very convenient (especially in New Zealand). Willowbank Motel definitely took the cake, as it was spacious, immaculately clean, super comfortable, with a very well equipped kitchen (really everything you need was available, including basic spices, oils, coffee, tea, etc.) and spotless bathroom. We did not find the location just outside Kaikōura, on a main road, particularly special, but above all practical and easily accessible with our rental car. Check-in was done with a code, so we didn't meet anyone in person. Quite impersonal, but it worked perfectly and the communication in advance (and afterwards) with the contact person went smooth and extremely friendly. In short, nothing but praise!

Very clean, well laid out rooms with great internet access and facilities. Only quibble is that sofabed was an uncomfortable sleep, and was missing extra linen and bedding for the fifth guest who had to use it. Response to text was delayed so that we were in bed before it came through, as we had an early morning start. However, it is possible this is an anomaly, and the cleanliness and contact was both friendly and professional in all other respects.

Bedding for fifth guest should have been provided. When this was queried a delivery should have taken place rather than a belated text message asking if we had found the non-existent linen. Sofabed uncomfortable.

Great location. Very quiet & we got upgraded to a one bedroomed apartment. The property had obviously been completely refurbished recently. Loved the key code to get into the apartment. No worries about picking up/dropping off keys 🤗

The only thing I would suggest is that some type of insect screen on the bathroom window may be useful. When we got there at 8pm the bathroom was full of mayflies etc. either that or some insect spray would be useful?

Beautifully renovated self-contained motel unit. Very clean. Big shower, well appointed kitchen and comfortable living area. Good communication from manager with contactless check in. No need for keys as digital lock on the door.

The only small negative was there was no hanging closet in the room. We had clothes and jackets that really needed to be hung up unfortunately no hooks or wardrobe.

A fabulous motel run by the most helpful man. The unit was in excellent condition, clean, comfortable and well equipped. The bathroom and kitchenette were like new. The bed was comfortable and even had an electric blanket. Nice lounge area too. Nice little verandah with chairs and table and beautiful view of the mountains. Just a five minute drive to the centre of Kaikoura. I would highly recommend this accommodation.

Everything was good.

Awesome motel, Sean was friendly and made sure I knew how to get into the room etc before he left me to it. Bed was comfy and way bigger than I expected, heatpump come in handy with the cold weather and TV in the bedroom was a nice surprise!

Second night the shower kept going cold then too hot, being alone it wasn't because of someone running the tap but it happened about 6 times and then come right so wasn't too worried