Location was amazing. Right in front of the lake and only 5 minutes from the town centre. The room itself felt quite luxurious, it's obviously an old building but it's been renovated as good as it can be. Bedroom was spacious, bathroom was even bigger and the balcony/hot tub area was great. Quite baby proof too.

The sofa bed is uncomfortable and the location of the hotel means, parking is a bit hard to find. The hotel has parking but when it's fully booked, the parking is hard to get as it's first come first serve. Kitchenette area is tiny, with a tiny sink - wish it was just a tad bit bigger.

We booked the executive suite and it was huge. It had a six seater dining table and a separate lounge area. Sitting in the lounge area you have a nice view of the lake. The room had a great king size bed and it was super comfy. Both my wife and I had a good nights sleep on our two night stay. It was really handy that there was a cafe that you can access from The Cove. The staff there were very friendly and we had breakfast there overlooking the lake….. a nice place to have your morning coffee.

Basin in the bathroom was cracked and the toilet wouldn’t stop running after it was flushed unless you went back in and pushed the button again. These were minor thing that didn’t bother us at all.

Lovely studio room - compact without being cramped for a one night stay. Nice to see lake views and appreciated the extra touches in the bathroom and kitchenette facility with nice plunger coffee option and little bottle of milk upon check in rather than UHT milk.

Bed was too soft for my personal preference. Was going to take the mattress topper off to try and get a firmer sleep but then realised that wouldn't help as the mattress was soft as well. But that is the only thing that didn't meet the otherwise excellent standards and as I say - it is just my preference for a firmer bed.

Have stayed at the Cove Previously and enjoyed it 100%. Location is excellent, its quiet, staff are tops and good communicators after I misplace my wallet. Nice outlook in the morning to wake up and look across the lake then go and get breakfast. Look forward to staying again the next time im in Taupo. Good base to service the whole area from which includes Tokoroa, Kawerau, Whakatane, and Rotorua.

Their is nothing I dont like about staying at the Cove. Good value for money compared to some other places I've stayed at this year. Must be clean and have awell made comfortable bed.

Just A stroll dwn the hallway and welcomed by the lovely lady and staff at the cafe...was wonderful amazing to sit and look at a magnificent view...on arrival to accommodation we were moved (room) closer as my partner was on crutches.. thank you.. I recommended the cove to my neighbor as she asked wer we wer staying and wat we thought..I didn't hesitate to tel the truth and nxt min she texted me to say she's booked in for nxt mth..so 10/10 ..if u ask me..we will b back for sure..the spa was a bonus and always hot too..yr house maid was awesome too..friendly and helpful..give her a bonus didn't get her name..😁👌..once again thank you very much for a great comfortable weekend..the weather was on point too..

Mayb havin a tv on the wall in bedroom😁😂😘

Lovely private balcony spa, with extra details like a blind on the enclosed part of the balcony to give extra privacy. Great kitchen facilities for such a small space, range of cup sizes, wine glasses, coffee plunger Massive and comfy bed.

Bathroom is old and tired, which made some parts appear not as clean as they should be (like bath tap pulling away from the wall). Shower is over the bath. Toilet super difficult to flush .. had to try and get the button on just the right angle. Everything else was lovely, so is a shame the bathroom let it down a bit. Check-out was frustrating, as although during 'open' hours, there were no staff there, nor did anyone answer the bell. After quite a wait ended up just leaving keys on the desk

Reception manned, friendly and helpful. Location great. Room facilities good with microwave, kettle, fridge etc. Bathroom clean and functional. Shower was for people of shorter stature but usable with plenty of hot water so all good. No lift to 1st floor but stairs wide and safe.

The parking was like a jigsaw puzzle on the side road towards the lake. The bays were marked but you felt like you were parking on the footpath and needed to take care when parking or exiting. Someone reversed into back bumper overnight and no note but thems the breaks. Not the hotels fault.

The property is in a great spot so nice to be right by the lake and not have to get over the road. The guy that we dealt with was awesome really accomodating and informative. The rooms were cleaned everyday with fresh towels and restocked. The room was quiet and airy. Nice to have the spa on the balcony. Easy to check in and made our stay stress free.

We were a family of 4 and the two kids had to share a double pull out bed. This meant that when the kids went to sleep we had no tv in our room to watch tv and chill. The last night we got a takeaway and eating in the room was difficult as the only seating in the room was the bed. The only other thing was apart from the rail outside on the balcony there was no where to hang wet towels and togs from being at the lake… really needed a clothes horse or something.

Staff are incredible and the man at the desk suggested we upgrade to a larger room as we had booked a compact room. We ended up going for a room with its own private thermal spa- absolutely heavenly! Large spacious room, always warm, gorgeous outlook to the lake, mere seconds to the shore of the lake and the fantastic cafe in the same building which mean breakfast and great coffee with a stunning view. Room was so comfortable and we will definitely be back!

The service attitude of the hotel is very friendly. The front desk staff paid attention to the needs of the remarks. The room facilities are relatively complete.Plenty of parking spaces are available, and it's close to the lake and business district.

The main private SPA does not allow you to see the lake view from the SPA pool, and the massage function of the SPA pool is out of order. The hotel has a long history. Although it was renovated in 2014, the traces of time can still be seen. There are flaws in the hygiene and cleanliness. The WIFI password book that the staff specifically informed was dirty and had oil stains and hair left on it.