The position of this Grand old lady is fabulous. The staff were all very accommodating and the Thai restaurant attached does lovely food. That staircase is magnificent. Rooms tidy and bedding clean.

Hated having to check in in the public bar. Thought around 3 was a funny time to have reception closed when this is when guest would normally be checking in. Maybe find somewhere else would be better but the lady behind the bar was lovely. Noise in hallways outside the rooms Did not appear to be any sound proofing between rooms and hallways. We were prepared for some traffic noise as we were in town but you can clearly hear other guest talking and walking through the hallways. Maybe try and position bedheads off that wall. It would be great to see this grand old lady getting some TLC especially if you can try and save some of the fantastic features. The queen stayed there for goodness sake that should be reason enough to preserve this beautiful building.

Easy check in. Loved the new security door. We stayed in the balcony room. Plenty of coffee, hot chocolate, and tea. Enough milk provided for hot drinks, but we brought extra for our breakfast. Fridge is a little on the small side, but excellent use of space. We had been warned on check in that the downstairs bar was having a DJ and could be loud. If anything, the music enticed us down and the atmosphere was so great we stayed until almost closing. Will absolutely stay again.

The balcony could have done with a waterblast and some paint to spruce it up, but as it is a historically protected building I guess there is only so much they are allowed to do.

It's an antique hotel with a lot of history, although the prestige it used to have in the past has faded away. Nevertheless, it's quite good for the value if staying a couple of nights in Whangarei. It's clean, comfortable, it's got a TV, a kettle and a mini fridge. It's located 5 mins walking from city center. Again, you get what you pay for.

You need to check in and out in the bar located around the corner, and depending on the time you arrive/leave you might come across with some tipsy patrons. However they're normally quite friendly and you might even be invited to have a beer.

The rooms were quaint and clean with everything you'd need. A throwback to the 70s and 80s yet comfortable beds & clean towels.

We had to check in at the bar (no problem) but it smelled like an ashtray. The customer was friendlier than the receptionist. There was blaring music from outside, not the hotels fault but wish we knew beforehand. It went on late at night and started again at 5am...

convenient right in town and close to good food options . it’s above the Hotel who also do food and have karaoke . Friendly humorous staff. this hotel is where queen Elizabeth 2nd stayed in the 1950’s but it’s a bit tired now

there was no hot water on the morning we had to leave . none of the rooms had any hot water and no explanation given . the cleaning staff just said there is none and they didn’t know why. There was no one else to ask as it’s run by the Pub/hotel staff and they aren’t there in the morning Also quite noisy at night . but it’s price is not inflated so is still worth a stay as long as you are aware of these things

Didnt know about the breakfast Its an old hotel and better than expected Not flash but good value for money Pity about the smell from the downstairs restaurant but there is technology to deal with that

Restaurant smell

I spent one night at the Grand Hotel. It had everything I needed. The bed had an electric blanket which I was really grateful for as it was a cold night and I get sick easily. My room had a bath! I've never seen that in a hotel before so yes., took full advantage!

Parking was a hassle and you have to exit the hotel in a bus lane shared, of course, with a busy bus centre.

The Vibe was awesome with Kareoke lasting until 3 in the morning. Bartender's interaction with the customers was great.

It was difficult to find a parking spot. It was pretty strange having to share a microwave and toaster with other people. Would've been nice to have more towels for the bathroom. The pressure and temperature of the shower was a little difficult to adjust.

I loved the tall ceilings in the rooms and appreciated the coffee/tea service and room fridge. The Thai/Indian restaurant downstairs was very good!

There was a crazy (homeless?) person across the street who had xcreaming conversations with himself all through the night.

Amazing staff, they all so friendly and helpful I got stranded due to Cyclone Gabrielle and they were patient with me whilst I sorted out money to pay for the room!

I thought they could have offered a deal after staying for 5 nights at $100 p/n and being stranded due to Ex-Cyclone Gabrielle and prices for food and drinks at the bar were expensive