Everything! Can’t fault this place at all, the location is perfect, the hotel is clean, the rooftop bar was beautiful in the evening. We didn’t have breakfast here but we did have an evening meal which was delicious and good size portions. The staff were all friendly and helpful, especially Klaudia who was lucky enough to experience my Husband and I after a few too many drinks and although the restaurant was closed as it was late on a Sunday evening helped us find somewhere open to eat and also provided us with dessert 😂 would stay here again and will definitely be recommending to friends and family. Thank you for a wonderful stay!

Nothing!

This is an historic, lovely hotel on the square in the Jewish quarter. Great location and strolling distance to everything. Also, a very safe area. The hotel is characterful but also artfully modernized. We received such a warm welcome and staying here just made our week in Krakow perfect. There’s a great view from the bar at the top, and a lovely restaurant out front (or inside). The food was fresh and tasty – and great cocktails. Our bedroom on the fourth floor, was cosy, comfortable – beds, etc. Couldn’t fault anything – and ALL the staff, restaurant, reception and housekeeping were just plain lovely and nothing was too much trouble. The acid test is always, ‘would I stay here again?’ – Absolutely! An exceedingly pleasant, warm, hospitable hotel that made you feel welcome. Highly recommend.

There's nothing I disliked about this hotel - only regret that we had to leave.

Hotel was situated in a good place for a choice of restaurants, seeing the sights and very near the trams. The breakfast was very good. Room was a good size and air conditioning made it a comfy temperature. Fridge and tea / coffee in room. Lift to all floors and a pleasant restaurant. The rooms were very well looked after by the staff.

Our stay was a little disrupted by work that was going on. But this is not normally happening. Our room was near the main road and the trams were very noisy. It could be a problem for some people. We didn't find it a major problem. Breakfast was very good but at zl 80 per person per day we felt it was expensive. We didn't normally eat at the hotel restaurant as there was a limited selection and again not great value. However, the staff were very good and tried to be as helpful as possible. We felt that, for a four star hotel the restaurant offering could be improved considerably., which would result in a lot more guests staying in house for meals.

The owners were friendly, the staff great and nothing was too much trouble. As our visit was a little special for us we had booked a deluxe suite as an indulgence and the room did not disappoint in any way. We ate there a couple of times although we have eaten there several times on previous visits and it was brilliant every time. There is a really nice atmosphere in the bar. I would recommend!

If i have to say something I didn’t like it would be the lack of choice at breakfast however what was on offer was really good. The food in the hotel is very very good!

We stayed at Rubinstein many times when in Krakow as we love the central location within Kazimierz district. The breakfasts are always great and the lady who works during breakfast service is so lovely! Room is always clean and quite spacious.

I think whoever works at the reception desk should smile more often. You are the first person to greet your guests and we have noticed lack of smiles and friendliness when coming into the hotel. Also , I think the pillows in the room need some upgrade as they are so worn out that one is not enough to sleep on.

We were upgraded to a suite upon arrival a very nice gesture as we were there to celebrate my birthday. The breakfast and lady who looked after us at breakfast was superb. The location is brilliant int he Jewish quarter with easy access to lots of places of interest and restaurants. The hotels rooftop bar is absolutely stunning and we were lucky enough to have beautiful weather allowing use this lovely setting twice for drinks. The Manager Paul, Robert and Patrick waiters at the hotel were really attentive and helpful and are a credit to the hotel.

The staff were so friendly. Great location . Really comfortable hotel, beds so comfie, corridors quiet with no noise disturbance. The location is great in the Jewish quarter . Our room was at the front of the hotel where there are lots of people enjoying the area and facilities outside however , we could not hear any noise at all. Also all the room cleaning is done in the afternoon, so quite easy to sleep on if you had a late night or a tiring day. Lovely to have the facility of the Sky Bar too. Special mention to the front desk staff and main waiter at the front of the building....there were all so friendly and helpful . Really lovely place to stay in Krakow which is also a fab city.

location, atmosphere, connection to Jewish Quarter

We had the economy rooms and the mattresses were so old and soft, they need to be replaced. the movie crew made it uncomfortable to enjoy the hotel or spend time in it other than room or try restaurant but this was a special occurence, not for other guests to be dismayed from . the crew's noise at night and morning was loud enough that for the last night i requested a better room further from crew and they granted this so room and mattress and top foor was better. overall very good

The location of this property is superb, just a few streets away from so many attractions, restaurants and bars. Our room was really comfortable and beautifully presented. The rooftop bar is a lovely place to enjoy a quiet drink and the staff we met were universally welcoming. We were especially impressed by Victoria at reception who provided my sister and I with so many great recommendations for things to do and places to go. She really was exceptional.

perfect location, in a charming square in Kazimierz. Nice room and elegant hotel. The staff was very professional and friendly. When we asked for a room change because of the noise they moved us to a superior room without charging the price difference.

The first 2 nights we had a room facing the boulevard and it was really noisy because of the tram. Luckily, we could change rooms for the last night, so we left with a very nice feeling from the hotel.