Clean and modern room. Close to the metro station and bus stop. You can also walk to the old city in about 25 min. Car park on site and easy access to other cities. Breakfast selection was also great. We enjoyed indoor pool as spa. It was rather small but the capacity is limited up to 6 people at the same time so it was no issue at all.

Very clean and modern with beautiful design.

Robe provided which we used to visit the indoor pool but no slippers provided so had to go down with trainers on. Oh and we were told we could go down for 9am but the pool doesn't open till 10. This was only a small issue. All in all we had a lovely stay.

Lovely modern hotel with wonderfully friendly staff. Great facilities and in a good location...not too busy, not too quiet. 99% of staff were super happy and helpful..a big shout out to the pool lifeguard.

The ONLY negative was there were dirty stains on the carpets that really needed cleaning. These weren't just small isolated patches, but big stains. We were on floor one, right by the lifts and there were quite a few there. Also, it looked like something with wheels had been dragged along and spread the stain. The carpet on the 'bridge' between the buildings was also not clean.

Everything was perfect, like this hotel chain has used us to. The staff was super friendly and helpful, even allowing us to move our reservation on the same day after a family emergency. Our many special thanks to Soraya Mendonça for the help and with preparing the surprise to my wife. The hotel itself is super cozy, very modern, we have to come back in the summer to use the pool. The breakfast was also very good.

Nothing to note here. Just be ware that finding a parking spot in the street next to the hotel is very hard, so if coming by car, you can use the hotel private parking.

The room was great. We liked the bathroom, it had frosted glass that made it bright. Well thought out. Good shower. Comfortable bed Breakfast was good. Lots of choice, attentive staff, good quality too The guest services lady was lovely. Informative, spoke excellent English. She was keen to get feedback on what we had visited during the day Location was ok, it was a 15-20 min walk into town, downhill. The hop on hop off buses were a 10 mins walk

My one criticism is that the green tea was mint green tea.

Loved the pool area and quiet room just what we wanted

Bathroom was completely open, when asking to relocate as here with my friend the lady at the desk simply said ‘we get a lot of complaints about this’ she decided to give me an discounted upgrade which I was under the impression was a seperate bathroom but when arriving to the second room there was only a curtain over the shower with toilet still open. When explaining she told me it was a view upgrade with a black out certain. Not really what i’d hoped for when paying for a separate upgrade, if they get so many complaints I suggest installing doors to the bathroom for privacy.

Hotel was modern and in a great location.

Keys at check in didn't work. Didn't love the shower being exposed (glass) to the room. Bathroom only had 1 wash cloth. Had an issue with check out where we were offered a 5 euro discount at breakfast if downloaded the Iberostar app. At check out they didn't know how to give us the credit. After waiting a while I had to leave for my ride to the airport. They must of figured out it because I was charged correctly.

The hotel staff was friendly and helpful. The hotel is extremely clean with tasteful decor. The facilities (gym, spa, pool) are excellent. We didn't eat in the hotel but found some great coffee shops and restaurants close by.

The scent that was being pumped into the lobby was quite overwhelming and you could smell it from outside on the street. Thankfully it wasn't in the rooms or the corridors where the rooms were. For those with sensitivity to scents it was a lot.

Staff were exceptional; everyone we dealt with was friendly, helpful and competent. The room was quite comfortable, and a good size (larger than rooms in many other hotels in the area). This is one reason we chose this hotel because we were staying 6 nights. We have stayed near the Marques de Pombal before, and like the neighborhood. It’s close to the main tourist areas but much less crowded and is right near a metro stop. It’s also partly residential, and benefits from a mix of locals and tourists.

The only problem we encountered was with the design of the shower (it’s long, with glass walls, and there are no grab bars). For able bodied persons there’s no issue. For guests with balance or mobility issues, it’s worth discussing with the hotel to see if it will meet your needs.

Excellent hotel and it's our seconed time there, the breakfast and pool were great.

We booked a baby cot ahead of our arrival. However it took almost two hours after our arrival to recieve it. In addition, the reception had a problem with their phone so it took 5 attempts to get a hold of them. I truely think that a good hotel can try harder. I truely and honestly considered booking them again for my next trio but now i'm hasistating.