The staff, location, decor, and breakfast.

Room was a lot smaller, you don't get what you think you reserved, or paid for, it is a gamble as to what private superior room with view you get per their staff. But according to their website, and Booking.com, we got a double room, not superior, and we reserved and paid for a superior room, and they kept trying to tell us it was a Superior room. False advertising. Also many steep stairs when entering building and our room was at the top of a staircase, literally the top step to the left with another small step into the room, one wrong move and you go all the way down, not safe. When we checked in the night staff on duty grumbled when he had to help us with our bags up the stairs.

Stayed for 3 nights on our trip to Porto. This was the best choice we could have made. The Sandeman suites were next level in ambience and breakfast was delicious and plentiful. Beautiful rooms and very nice staff. In particular Mata was really helpful and friendly. Meeting the other guess at breakfast was an extra bonus to the trip if you feel like a chat or making a lone travellers day. We used the cooking facilities couple times for dinner and was well stocked with pots and pans etc.. Looking back over to Porto from Gaia was really great and not far to walk everywhere. getting a taxi on the day we left early in the morning was not a problem either. The Port tasting at Sandeman was really enjoyable and next door.

It was bit confusing which was the hostel door and the check in was on the 3rd level with no elevators. Not a problem for us but maybe for some.

Probably one of my favourite hostels I have ever stayed at. Firstly when you arrive the staff are super lovely, and accommodating to your plans in porto. The room is massive, and incredibly clean. The 14 room door had 4 bathrooms and electronic locker. The double bed was hands down the bed sleep in a hostel and the bathrooms were extremely clean

I did not release this hostel does not have an age policy and I felt so uncomfortable being surrounding with 50-80 year olds at breakfast. I sadly ended up leaving a day earlier as I wanted to stay in a social hostel with people my age 20-30 somethings.. Also didn’t release how far away this hostel was to porto and not social it was, could be due to not having a age policy

The room was big and nicely decorated, comfortable bed, amazing view, lovely bathroom, excellent toiletries, record player and records! The staff was the best part of the stay. So friendly, helpful, welcoming. Great common area with bar, breakfast/dining table, and comfy hangout chairs. Loved the welcome cocktail of port and tonic. And the ability to order breakfast. Highly recommend.

Nothing. Just be aware there’s a flight of stairs to carry luggage up and down. But that’s pretty normal. It’s equipped for people with disabilities though, which is great.

Wow! The House of Sandeman really does it right. My wife & I stayed here in a private room for 3 nights during our Porto visit. The location in Villa Nova de Gaia is awesome…right on the Duoro river with great views across to Porto and several bridges. You’re within walking distance to all the port wine lodges and great food. And it’s a nice walk across the main steel bridge or you can take the water taxi right out front over into Porto. The staff were just so friendly and helpful. They can help you book a port tour at the Sandeman wine cellars for a bit of a discount and it’s just next door from the hotel. The breakfast was great. And the rooms, lobbies and common areas all have comfortable and cool amenities. The place is sparkling clean. It was a great value for the money. We’d definitely stay here again.

Honestly, I can’t think of anything!

Fantastic suite room with sash windows overlooking the river and promenade where artists sell products. So close you could almost speak to people from the open window. Staff were motivated to make us feel comfortable and readily offered advice on things to see and do. Loved the relaxed feel of the place. Even borrowed the sandeman e bikes with thick rubber tyres. So easy to use and explore as far as the beaches. Port tours right underneath us with the special 1790 tasting which was awesome

Absolutely nothing

This place was the best hostel for the same price i paid in other cities. I have been to 5 hostels during this trip in Spain and Portugal. Team is great. Unfortunatelly i didn't ask the name of the gentlemen at the reception but he is very accommodative and valuable Sandeman teammember. All speak English very well which makes communication simple and clear. Very picturesque view from dining room window and atmosphere is relaxing and calming. They have welcome drink, also tea time for free. Breakfast is great!

It was cold and damp in shower, maybe it is in the whole Portu like this i don't know, but doesnt make you comfortable. Hot water was not hot, but warm. Again maybe it is thing around Portu.

Location is perfect. Next to the river, few minutes by walk and you're on the next side of the river in the city center. Very friendly staff, everything clean and beautiful, big rooms, comfy and big beds, nothing to complain about at all! Very nice lockers with easy locking system, you don't need your own lockers. Welcome drinks were very tasty 😁 The view from the window during breakfast was breathtaking. It's sad that we were in a hurry, otherwise we would sit there for hours! Obrigado 🫶🏻

There could be more meat and cheese slices for breakfast to make some sandwiches etc. My friends, who eat a lot of it, were a bit disappointed.

The room was really nice and spacious. The view was amazing from our room. The location of the hostel is perfect. The staff was really kind and helpful regarding all our requests and questions. I would choose this accommodation again when visiting Porto next time. And we loooooved the city, Porto itself as well. It's definitely worth a great 2-3 day long city break.

We appreciated the simplicity and the design of the room, however, to our taste there were not enough storage in the room. On more shelf or an extra cupboard would have come handy. The temperature in the room was not optimal, it got cold from time to time, but it seemed to be a central problem which they were working on and the staff were open to support us with it anytime. It didn't seem to be a constant problem, however, it was a bit suboptimal for our stay. The breakfast is nice, but the online ordering system is not too logical, it would worth rethinking, redesigning it (from a process perspective) and making it a bit more logical, in my opinion.

I loved how well-designed this hostel was in terms of layout, common area bar/kitchen/lounge, and how everything from the beds to the interior signs tied back to the port wine making concept. Genius. Breakfast was delicious and a good way to meet fellow travelers... always a huge plus when food & coffee is ncluded. Location is quiet but so close to the bridge that it's very quick to get into Porto by walking, quick to see the sites in Vila Nova de Gaia, and also easy to get out of the city by car. Parking is not included but there is a decent parking garage a 3 minute walk away. As for the room, I stayed in a female-only dorm, which was very spacious. I loved that there were 4 full bathrooms attached to this room. The privacy of having a full bathroom and not just a shower stall in a shared bathroom made getting ready so much easier and faster than at other hostels I've been to.

My complaint is the beds in the 14-bed room. They are designed to look like old wine barrel frames, but they are all connected. So if someone moves further down the line, your bed moves also. Because of this I woke up many times. Super annoying. I was also put on a top bunk, and given that there were a number of empty bottom bunks it would have been nice to be asked if a top bunk was OK. I'm 44, have bad knees, and at the time had a broken finger and a shoulder injury, so it was a little tricky to climb up the ladder and crawl into bed from the end instead of the side. Also, add a door closer to the door between the bed room and the locker room so that it closes automatically and light from the locker/bathroom area doesn't leak in when people are sleeping.