The location, the swimming pool, the view from the room, the linen and cleaning, the breakfast and service as well as lunch and staff. The rooftop bar and views in the evening were spectacular.

After we checked out and had settled our bill, we used the pool facilities as our flight was not until the evening. Upon departure the receptionist asked us if we had taken 2 coffees by the pool and could we pay for them. We had not taken the drinks and told her so. She then asked us again if we were sure we had not had the drinks, as they had been taken under our room number. This was really insulting as we had already told her that we had not taken the coffees. It left us with a bad feeling as we departed at the end of which was otherwise a lovely experience. Asking once would has been fine, but to persist and question us again was insulting.

The V Lounge breakfast was outstanding! Staff went over and above. We also had lunch and evening cocktails . Hotel has elevator which is nice. You still need to walk couple flights of stairs to pool area. But worth it. Food and drink also served at poolside. We stayed in room 201 on the upper section. Room was tremendous with indoor hot tub looking out over balcony and caldera. Next time we will try lower suite nearer to pool level!

This hotel was the highlight of our trip. The great and friendly service we received from Spiros was the best. The room had the most beautiful view of the caldera. Everything was super clean and the room had everything we need. We received a complimentary bottle of wine to welcome us which we really appreciated. The breakfast every morning was 5 star with the same stunning view. The location of this hotel is perfect. Walking distance to all the nice restaurants, shopping and bus terminal. This is definitely the best hotel we stayed in and will highly recommend it to anyone.

Nothing - everything perfect

The hotel is located in the middle of Fira and right on the escarpment. The view from the very small balcony is magnificent including a perfect view of the Santorini sunset. The room was well appointed with a particularly comfortable bed. Breakfast is served at a roof top restaurant and the selection is good.

The staff were helpful but seemed somewhat disinterested - maybe end-of season blues had set in. The porter of my luggage was particularly unpleasant in his demeanor which soured made my departure, which was a shame.

The location was ideally placed, right in the middle of Fira. Close to everything you need including the town bus stop and all restaurants. Both the view from our room and the breakfast was exceptional. Every breakfast we had was delicious, plenty of options to choose between plus each breakfast came with fresh juice and delicious coffee. The lady who served us each morning at breakfast was so welcoming. 11/10 view!

Can't fault this hotel!

The room and pool had uninterrupted views of the caldera. With 4 to 5 cruise ships in the caldera everyday, and all those people in the town of Fira, the pool was a great escape from the crowds during the day. We particularly liked the poolside menu for lunch and a nice cold beverage to sip while we watched the incredible sunset every night. The breakfast was next level amazing with several options to choose from, freshly squeezed orange juice and unlimited tea and coffee.

We were given a poor recommendation for scooter rental by staff at the front desk and ended up being ripped off by the owner of Marios Atv Rental (I STRONGLY ADVISE YOU AVOID RENTING ANYTHING FROM THIS BUSINESS) he is a scammer and lied to the hotel after we brought their poor recommendation to their attention. Not a reflection of the hotel but suggest you do your homework regarding scooter or atv hire when in Santorini.

The location is the best in Fira. Magnificent views one side ,on the other the heart of the city. The quality all around the place was spot on. Excellent breakfast, the staff were very polite and helpful. The bed and bed were first class. Just can't fault the hotel.

Just one occasion the at breakfast time the place was very busy and the service was very slow. The reason for this is the breakfast place is also open to the public at the same time so they have no control over how many people are there at once. Not what you want when you have a boat trip booked.

Location. Proximity to shops, food, and central bus station. Fantastic views of the sea and caldera from the room balcony. Good breakfast. The visitors' information package provided at check-in was very useful. The welcome free bottle of wine was nice.

There are too few choices of international TV channels. The bathroom is small. The column in the middle of the room is weird and always in the way.

We booked 4 rooms. They were not very spacious BUT they all had fabulous views of the caldera. The shops and eateries were so close to the hotel. The beds were comfortable. Our luggage was kindly brought to the hotel by the lovely porter at our car drop off. The breakfast area was amazing. the breakfast too, was lovely - not buffet style but served according to what we ordered.

Nothing. It is a magical place. There is nothing to dislike

We stayed in a standard room, the view was great. It was very relaxing and there were sun beds to laze at. There is a slope up to the accommodation but the staff can help to bring them up from the shuttle n down when you check out. I loved the breakfast, it was truly outstanding. I would recommend anyone to stay here.

Nothing.