The food excellent the only disappointment was that everything closes early and also there was no room service as well. When I first got there. I got there around 11 o’clock at night. Everything was closed except the casino. I tried to enjoy myself, but there was no drinks so I ended up playing a little bit and then went to bed.

What I didn’t like, was the fact that there was nobody in the front desk to greet me I had to kinda say hello hello then somebody came out from the back of the room. I guess everybody was in the back that was a little unfortunate for my experience. And also I kept on having trouble with my parking ticket. I had to go to the front about three or four times so they can punch my ticket so I can exit the parking lot.

Generally speaking it was very good... The room (once we got there), was perfect... I did not use the pool, but it looked great. Breakfast and supper were very good. Excellent. The staff was more than excellent.

For somewhat handicapped or elderly persons, the distance between check in, and the newer building, was a long trek. I had to ask for a wheel chair, which was promptly provided. But I do consider that distance between the two buildings quite difficult to manage for handicapped or elderly.

I like that the hotel was almost empty 🙂 We like the pools/water park. We liked the service/staff.

I didn't like that the bathroom was not well maintained. Toilet needs to be changed. Towels were kinda brown color(they were clean tho) The mattress was uncomfortable, really used/old. One of the keys didn't work. I went to the front desk, they said it was fixed, didn't work anyways...but I didn't want to go back so we stayed with one working. I didn't like that breakfast was not included. The food in the restaurant El.Castillo was really good but the pork was not well cooked. Mofongo was good.but I got stomach ache after eating. (Maybe is me, but it happened after eating there) Didn't like that we couldn't even pass water to the water park.

The pools are great! Loved the amount of security and the restaurants were amazing. Above all, the staff and hospitality was fantastic.

The pool hours were a bit complicated with certain ones open certain times etc. The check in time is a little late and you don’t have the option to enjoy the pools prior to checking in unless you pay for a day pass. I think fixing this one policy would make the world of difference for parents and kids who would probably end up spending more at the hotel bars and restaurants

Clean and overall nice.

We were not given the choice to use the pools before check in. Actually, we asked if we could and were told NO, by the front desk staff, so we left. When we came back at check in, I saw a sign indicating that pools would be available before check in for an additional $40. Pp. When I asked the manager why were not given this option when we asked about the pools, he said some people just get upset that they have to pay an additional fee.

The overall facilities were ok. I liked the customer service since the personnel was very respectful and professional. I also liked that the surroundings (Parking lot, casino, pools, and hallways) were perfectly clean.

The rooms at the older facility should be refurnished to look more aesthetic. Do not misinterpret, the thing is that most furniture still works but it reached its lifespan. A little restoration or the replacement of some furniture will be acceptable since it will give a better aesthetic touch to the rooms.

The staff was so welcoming , helpful and beyond nice and friendly. Dayanara kept our room in top clean condition. Every morning when we saw her in the hallway she would greet us. The day we decided to go to the Lazy River pool it was not working due to electricity issues. The staff let us know immediately what we could go in the pool and that the inner tubes had no charge for the day. Even so, my husband and I had a wonderful time just walking the Lazy River. I

I enjoyed the pool facilities. The room was clean and the staff was really friendly. I stayed in the new extension and the facilities are in excellent condition. They were doing minor renovations in the original hotel, which seems necessary.

There is an exterior area next to the building for smokers. Even though the area is not near the hallway, you can definitely smell the cigarette in the area, which is the access to the parking.

The hotel have a new section wich we love pools are amazing especially the water park The restaurant is on the pricey side so we eat out They have a amazing staff and I will say 3 min drive and you have a lot of stores and restaurants to go and eat whit the fam

The restaurant by the lobby is very pricey and the menu is high up They don’t have anything Criollo or tipicall PR dishes and that the first build is not we’ll keep

The place are beautiful and relaxing. I feel so relax and did enjoy the beauties around the pool. It is a beautiful place and so clean I recommend for everyone who wants to enjoy the nature and beauty of Puerto Rico.

The only thing I recommend it is to have a place not in the lobby because there are not space but is some area where family's and guest can play games as a entertainment, our family had the experience in Europe to have some areas in the hotel where everyone can enjoy and play games and people entertain themselves.