The location is right across from one of the main cruise terminals. It is fun to watch all the activity when those big ships come into port. The rooftop pool and hot tub are great though they need to replenish the pool towels more often. There is a CVS a couple blocks after and a Walgreens in the same building and they sell alcohol and basic food, snack and drinks along with pharmacy items. They upgraded us from junior suite to full suite overlooking the port. Many restaurants and bars are located within a short walk.

The elevators are unable to accommodate all the check out customers at 11am - very, very crowded. The hotel is undergoing a renovation and there is NO updated signage telling folks that the check desk is not on the ground floor but on the second floor with the restaurant. Presumably this will be updated when they finish the renovation. They have taken away the complimentary rum punch which takes away from the island ambiance somewhat. The redone suites are missing some items. There was only 1 light in the living area and only 1 cushion on the couch. There was only 1 picture on the wall. We did have, however, 2 ice buckets - go figure! The hotel is overpriced. Breakfast is NOT included.

Excellent bed and bathroom

Staff in the check in not very polite

The location is close to old San Juan and lots of cafes and restaurants

The facility did not have hot water. The water was warm only .

It’s proximity to the port The pleasant staff Super comfy bed and pillows Walgreens directly below hotel We had a suite which was perfect and spacious throughout

Under renovation but these things have to be done and it didn’t impact on our stay.

Perfect location, well-appointed rooms, great view

Fight going on in hallway in the middle of the night between 2 men

Room was good, clean and comfortable.

Breakfast is not good; the coffee was terrible and very little variety for a buffet.

The location was the most impressive part of this hotel. Food, tourist locations, shopping, boardwalk, all within walking distance, I mean within 5 minutes. We knew that staying in Old San Juan could be pricey. In most cases, I would opt for the short term rentals like Airbnb, but we had older family members with us that would need the convenience of an elevator. We also wanted a pool. The Sheraton had good service and employees were nice and helpful. The reduced rate for parking next door was a plus too. Some places provide free parking outside of Old San Juan, but it won't be a norm for Old San Juan. We didn't do their breakfast, as we planned on doing local cuisine. Its included for 2 people per room, buy 20 per person outside of that. The pool was decent, the rooms were clean, and everything else was good. We had 3 rooms, they placed us all together, and on the pool level (9th floor), as requested. Gym was next to the pool too, also a plus!

Not much I didn't like. Only the price, but I think you're paying for location. The rooms were doubles and honestly looked like any other double rooms you'd find anywhere else, they all pretty much look the same, nothing spectacular there!

The onsite restaurant is very good and worth the wait if they are busy.

Soon after obtaining my room housekeeping tried to come in my room as I believe they were not notified I had checked in. My door was locked and I'm sure it was an honest mistake. The room is a little pricey but given the location, I would expect this. Lastly, there are no washcloths provided in the bathrooms so I felt like I was visiting Europe as they also don't provide them so I always travel with my own.

Excellent location! Room was clean, bed incredibly comfortable, well maintained older building. Convenient walking distance to beautiful sites in Old San Juan. Walgreens on first floor, restaurant in hotel and others were just steps away. Beautiful ocean view from restaurant patio. Excellent customer service by every employee. They couldn't do enough for us.

No fridge in room. Kind of expensive.

Perfect location the staff was so friendly and helpful. The view of the bay and the docks was spectacular. They were putting the finishing touches on the renovation but that was never a problem no noise could be heard. I'm sure is going to be majestic.

I didn't like that the room was not ready at check-in time. I had also called reservations for an early check-in and they confirmed it, but when I arrived at the property an hour before, the room at 2 pm, as it was supposed to, was not available and it wasn't there at the normal check- in time neither. But apart from that tbe stay was wonderful.