Few steps to the women’s gate at the nabawi mosque, bin Dawood is few steps away, many options for shops , food was good n lots of verity

Shower leaks and slow drainage

My check in was not smooth!!

The breakfast

Very bad wifi connection in our room

Location was great, very close to Haram. Room was clean and tidy with all amenities. Staff was good and friend. Breakfast was ok, not great.

During checkin we were given a key + room #, which we found out was already occupied by another family, though it was a human mistake but feels basic training issue with the front desk staff. (Not an acceptable error by any means).

Located roght across from gate 330; room was quiet considering all the noise/bustle on the street (was on the 13th floor); hotel mgmt delivered a fruit plate on 1st night which was a very nice gesture; room had several bottles of water; complimentary tea in lobby at certain times of the day; baskin robbins icecream available for purchase in the main entry hall; will definitely recommend.

Fridge setting was not working (food freezes on defrost position and is accurate temp in the OFF position), the readily available plugs are located on the headboard and are controlled by same switch as main light (so basically u can't charge your phones/devices overnight of u turn off all the lights.

Breakfast was best. Food was delicious. I enjoyed each dish which I ate. Actually I used to eat so much for my breakfast enjoyed a lot. My salad my olives. Honey. And omelette. Cup of tea and fruit. I loved having cup of qawa and dates at the reception. Thank you

Noise of the building. It was too noisy. Construction people gave headache. Thank you for changing my room due to the smell of the paint.

Great location, very friendly staffs including the reception. Very clean and maintenance was of very high standard. Very quiet environment.

The Wifi signal was very weak on level 14 and could not control the air conditioning as it was centrally controlled. Although we didn’t watch the TV, it needs to be up graded for families with kids.

Location Front desk Security guards

Housekeeping they never help you. You request something and wait for 30 min, then you call again they will see your room number and never will answer your call Construction in Mezzanine floor. Construction behind and front of hotel. Noise from 6 AM until 11 PM

I think it's the best hotel in Madinah, regarding the location just less than 2 min to Haram. The room is fully equipped with all amenities needed with high quality. The Breakfast was more than perfect very tasty and varied. The hotel is very clean and the housekeeping is very helpful. Can't wait to be back again.

The Wifi wasn't stable but that doesn't matter coz everything was perfect 👌

The staff was amazing from the reception to the cleaning teams, they always had a smile on and ready to help you. Proximity to Masjid an Nabawi is crazy, from hotel entrance to gate 330 you have 1 minute walk and to inside de masjid you have not even 3 minutes. The room was clean and had everything as expected.

The pillows, weren't too comfy. The smoke detector light flashing at night was a little bothering