The room was clean, the SPA was surprisingly comfortable, it was super quiet

The room- was tooo small. Ofc it was my choice to book normal double room… was super super small. I advise to book the deluxe room. The staff was friendly, obviously a family business. I would recommend to work further on the quality of service- for example for the breakfast probably you need to hire more people to take care that there are always enough coffee cups, plates, etc. also to assure that there is sufficient food at all time. For the dinner- we recommend to increase the variety in the wine list.

The hotel is very beautiful inside, the room we got was clean and beautiful, the bed was comfortable and wide. The hotel has a sauna and jacuzzi. The dinner was very good and at a very reasonable price. The breakfast was the best we received in Bulgaria in hotels at this price level, with plenty of food. The hostess was very nice. In conclusion, an excellent hotel. If it were possible to give a score higher than 10, I would give it to this excellent hotel.

Family owned hotel in the beautiful village of Trigrad. The hotel is on the right size, and we really enjoyed sitting in our room's balcony. The hotel is well located and you can easily walk out to explore the village The hotel offers a good breakfast and also has a nice restaurant that is open for dinner. We would be happy to be back

The mattress in our bedroom could have been in a better condition

The staff was amazing!! They was super nice. We traveled with a baby and they made spacial food for him when we asked them to, and played with him and really did their best to fill our needs.

The room is missing a small fridge

Clean, spatious rooms, generous balcony with nice view to the steep surrounding mountains. Kind staff, but poor in English so Google translate was in order.

Quite intricate access, as the hotel is located accross the nearby river and there is only one way to reach it, over a bridge, on a one way street someowhere from the center of town. The other bridge, 200m away from the hotel was damaged enough to be unusable by car. The damp smell inside the hotel's staircase was heavy. A backgroung noise, maybe from the central heating system, was very bothering!

The hotel is a really quiet and peaceful place to stay in Trigrad. Our room was not big, but very comfortable and clean. The little spa is nice and we didn't expect it for this little price. We can also recommend the dinner there, it was super tasty and big plates for little money. People are also very friendly and helpful.

This was one of the best hotel experiences I have had in my entire life. Incredible front desk etiquette, unbelievably beautiful breakfast, and just insane views from a spacious and clean hotel room with a balcony. We were upgraded to a nicer room by coincidence, which was too kind! Regardless of that though, the stay overall was amazing. Great location and I cannot wait to stay here again next summer.

The hotel is very nice and compact. Rooms are large and comfortable, very clean. The staff is friendly and responsive and the food is wonderful, delicious local and traditional dishes, the spa center is constantly open. The place is very beautiful and pleasant. Calm and quiet. It is ideal for walking and relaxing

The location is excellent! The food was very good and the spa facilities excellent!

The staff does not speak English at all. It was not a big problem because we used Google translate, and they were using it too, but when we ordered food, another guest helped us. In any case, they were very friendly!

Beautiful view Very clean and spacious room Bathroom was great with amazingly scented body wash Staff was extremely friendly

Nothing in particular