The location and the Food.

The waiter at the breakfast was rude, and I had to open a complaint. I don't think the situation was handle properly and it was my partner' birthday.

Beautiful modern rooms, excellent breakfast, nice pool, 1km away from to central city

Very noisy due music outside till late night, and room was directly above large air conditioning of next buildings. Service in general not 5* standard and nobody felt happy or motivated, to get to beach requires to walk through another restaurant and hotel. Cocktails at pool bar are not good and excuse was that blender was not working. Room cleaning unusual average, only small water tetrapacks as refill. Pool on roof blocked for parties 1.5 days, and you need to go there business casual.

Luxury experience with plenty restaurants and facilities to enjoy

Was quite expensive and lack signs to some facilities, got lost pretty often

Great experience! We've been celebrating our anniversary during the stay and the hotel sent us very nice gifts - even twice! (once on the day before our anniversary and once on the anniversary day). Excellent breakfast - both taste and choice! We travel a lot, but unfortunately it doesn't happen often, that e.g. the fruits are so tasty as here. The cook passed also the test of a soft boiled egg ;-) In many hotels it seems impossible for the cooks to prepare the egg so that the yolk is fluid and white is cooked - but here he succeeded! The room was spacy and clean, the bathroom as well. Comfortable bed. It was very quiet at night - we could get some good sleep. Very nice and competent staff; very quick check-in and check-out. Nice view from the balcony! Comfortable sunbeds at the swimming pool. There's also a possibility to swim in the ocean - you just need to go to the sister-hotel area (the same company). There are a couple of good lunch/dinner restaurants on the hotel area as well!

It would be nice if there would be more built-in closets in the room - there's enough space for it.

Loved the location and what they have done with the street behind - curating wonderful shops and restaurants down there. Great façade and architectural features. Good rooftop bar and special VIP space. The porters who meet you at the entrance are FABULOUS!

Poolside restaurant let the whole place down. Good location but staff should be better trained and menu could be better. Asked for one Caesar Salad without anchovies and the other with extra anchovies without tomato and they got both orders wrong.... when we complained about the one that should have been without anchovies, they took it back and removed the anchovies on top and brought it back (still with some anchovies in the middle of the salad). The waiters were simply not polite or engaged enough. Front desk staff could be better - we had a mixed experience.

My recent stay at the hotel was an absolute delight. From the moment I checked in until my departure, the level of service was impeccable. The staff went above and beyond to ensure my comfort, demonstrating an exceptional level of attention and care throughout my stay. Every interaction with the hotel personnel was pleasant, as they were always eager to assist with a smile. Their professionalism and dedication to guest satisfaction truly set this establishment apart. I wholeheartedly recommend this hotel to anyone seeking a memorable and enjoyable experience. The combination of ideal service and attentive staff guarantees a visit that you won't soon forget.

We liked the Savoy Palace, for the location, which was just outside and a small walk from Funchal, the views were stunning. The staff were very friendly and helpful. There was such a vast choice of foods for breakfast. There are also several restaurants on site. the rooms were spacious and quiet. plenty of sunbeds around the pool and the rooftop pool and terrace were excellent.

We did not like the glass doors to the bathroom as they chaffed against each other when opening the door, which made quite a noise.

The staff at this hotel really are exceptional and truly make the difference- lots of hotels could learn a lot from the Savoy Palace! From the moment we were greeted at reception we felt very comfortable and at ease at the Savoy Palace. We had paid for an upgrade and it exceeded our expectations when we arrived at the room- a real WOW to start the holiday! we found it impossible to find anything to fault with this hotel! The food here was excellent- huge choice at breakfast and nothing any trouble for the staff-again they made the difference. Service levels from them were exceptional across the whole hotel. the choice of eating at night within the hotel is vast- covering every palate. My wife is vegetarian and asked for one of the dishes from the Almeda menu altering to be vegetarian- happily changed it for her. The quality, choice and presentation of food and service at all the restaurants is almost Michelin quality- impossible to fault we would say! This is one of the few hotels we have ever said that we were sad to leave! and the final mention must again go to the staff- they ALL made this such a wonderful experience- we will definitely come back to both Madeira and the Savoy Palace and highly recommend it to anyone!

Only that we'd just booked a 7 night stay!.......next time it must be 10 days or 2 weeks!!

Great location, lovely choice of bars, the outdoor pool and infinity pool were amazing. We also booked treatments at the spa and I would definitely recommend this as they were amazing and the spa facilities were worth the price. Thoughtless housekeeping service. Breakfast had the most spectacular choice.

We booked a double room but got single beds. The free madeira wine tasting was advertised in a couple of places but when we went they weren't running it. I tried to request a pillow from the pillow menu in the evening but it just got cancelled without explanation.

Beautiful hotel Probably one of the best looking ones in Madeira Fantastic staff overall (desk staff could be a bit more friendly) Very clean hotel Great breakfast Spa is stunning and very clean Great location just 15 min walk to the centre but a 25 min walk to old town Rooms are beautiful Breakfast service was fantastic

Spa price should be included in stay The jacuzzi could be warmer - always like warm Indoor pool was luke warm - could be hotter (esp when the weather isn’t too hot)