Let me start by saying that this place is beautiful, very clean and looks brand new. The host was very nice and recommended the MOST AMAZING restaurant i have ever eaten at! We did not realize upon booking that this was NOT a hotel. If you are arriving late to this property, make sure to let the host know. Also, we are from Alaska and do not have what's app, which is a sure way to communicate with the host, so make sure that you check your booking account for messages or download what's app. We were lucky and ran into a couple coming into the building, who were able to help us send the host our passport photos, which was the only way to get in and get our key. We did prepay, so if this hadn't worked out, by the grace of God, we would have been out the $400 for the first night. The building was very secure and was very private. The view from our room was of just the alley below. If you are looking for a very private, beautiful clean room, this is the place for you.

The check in process. We did not realize that the host was trying to communicate with us all day. This was not the anyone's fault, we just did not realize how the check in process worked. Make sure to let the host know the exact time you will be checking in.

Upon arrival, we were greeted by Alice who offered us something to drink as it was a really hot day. Once we were comfortable, she provided an extensive range of recommendations for breakfast, lunch, dinner and apertivo. Alice took us up to our room and explained everything. The location was perfect, the room was extremely clean (the hotel itself is very new) and we felt safe with the multiple locked doors. Overall, we had a very comfortable and memorable stay in Florence!

Reception is from 9am - 9pm which was challenging at times but not a big issue. The room was a tad on the smaller size. There aren't many facilities available (e.g. gym, breakfast).

I recently stayed at Porta Nera in Florence for three nights, and the experience was nothing short of extraordinary. The accommodations were top-notch, with an elegant room that perfectly blended comfort and style. The staff was incredibly attentive and friendly, always ready to assist with a smile. The location was ideal, allowing easy access to all the city's major attractions. A plus was that it was only steps to iTuscani, The best dining experience I encountered while vacationing in Italy. The hotel’s amenities exceeded all my expectations. I highly recommend this hotel to anyone looking for a memorable stay in Florence!

Perfect location for exploring Florence. The staff were very welcoming and helpful. The property is well maintained and comfortable.

The only reason I can’t the give the property a top rating is that there appears to be a problem with plugged sewers in the street after a rain resulting in a strong sewage smell in the room. We mentioned this shortly after check in and they advised us to run the taps and shower as this could happen occasionally. For the duration of our four night stay we kept the drains closed and ran the shower and taps often. Unfortunately this didn’t solve the problem and the pungent smell persisted throughout much of the time. This is the first time in my many visits to Florence that I’ve had this issue. Otherwise the property is fantastic.

Highlights: lovely staff, clean, super soft bedding (+many pillows😄) quality of shower & amenities, A+location; getting an in-room safe plus a mini frig was A*!

1. A/C didn’t reach programmed temps (grateful for the small fan!) 2. TV kept promoting me to approve some functionality that I knew nothing about so I couldn’t watch anything (only wanted to learn some Italian while there but that didn’t happen) 3. Construction/banging directly above my room, thankful it didn’t start before 9am. Selling factor to book was the kid-free policy soni thought I’d have quiet but the banging was worse than kids running over my head 😳🥺

When we first arrived, the young lady who checked us in, rang a cab for us because we were running late for a reserved tour, (sorry, cannot remember her name). She was very kind and helpful with suggestions about the city, while we waited for the cab. On the next day, we were pick pocketed in the Boqueria and when we realized, we were almost back at the hotel to get our stored luggage. The absolutely, helpful, kind, lovely young lady (I'm so sorry we cannot remember her name either), immediately rang the Boqueria and spoke to the authorities; she also allowed us to use the landline to ring our bank in the USA (we could not get through using our cell) to put a stop to all transactions. We so appreciate her help. We also loved the location of the hotel and the room! Thank you so much. Next time we are in Florence, we will stay here.

One of the best and smoothest stays I've had in a while. Everything was functional and worked well. Staff were extremely friendly and helpful. Place was immaculate and intimate. Room was very clean. Housekeeping did a thorough job. Wifi was strong and alive.

The bed topper was based on two twins attached to one another to make a queen size bed. This is common in Europe and usually I have no issues with this, except in this case the softness of the topper combined with the split promoted both of us to roll into the middle of the mattress constantly. This was annoying. Other than that, there wasn't much of a view from the window as it immediately faced another building, into another residence, but this wasn't a big deal at all to me, just thought to mention it.

We were surprised with how great this place was. It was a lovely modern room, reception staff really helpful! Ideal for a city break!

Nothing other than there being no iron available, these things are shared between rooms and it seems someone kept it in their room for the whole stay because it was never left back to the communal area. It would be good if rooms needed to sign the items out rather than just take them and keep them.

Location is excellent... Staff - Christine, Manuella... really helpful and friendly.... Room we took was clean, neat and was a good size.... Coffee selection in room is excellent! Lots of bars and restaurants are a stone's throw (literally)... and so the food choices are endless!

A chair or sofa in the room would have been good... Aircon did not work - we slept without aircon for 3 nights, couldnt connect with staff because we left early morning for our tours and returned late night - until we were told that the batteries from the remote were intentionally removed!!! Could not understand why since its an "adults" only hotel!

The stuff was really helpful and very polite. The location was perfect and everything was clean.

The system to lock and open doors really would need to be modernized (we had difficulty to get in the hotel when we arrived because the personnel did not hear the doorbell, so we had to make a few calls and wait about 10 minutes on the street, and in the night we were locked out from our hotel room because on our floor there were two rooms and we before our door we had to cross an other door that was shared and the other guest closed it from inside, so again we had to make some calls in the night to get some help.) The rooftop terrace was not accessible because of reconstruction, we really regretted.