The staff was great! The hotel decor and complementary additions were awesome! We had no issues catching lyft and uber rides to and from the hotel. The restaurant attached to the hotel was delicious. We dinned in and ordered room service. The hotel was able to hold our bags our last day in town to allow for us to attend a local church before catching our flight. We look forward to visiting other locations in the Hotel Zaza chain!

Even though we enjoyed the room, the description and pictures when booking were very vague through both booking.com and the Hotel Zaza website.

Had a great experience during my stay at Hotel ZaZa. Check in was very easy and the room was in great shape. Was able to order room service after a very late arrival and appreciated the complimentary fruit platter that was waiting for me. The bathroom has everything you could need, with great water pressure in the shower both at night and in the morning.

There was a power outage in the hotel during my stay. Obviously this is beyond the control of hotel management, but there was little communication during and after the event. As someone who doesn't live in Texas, outages are not par for the course so it would have been nice to receive an update or explanation after the fact.

We liked the location - near museums and park. The arty decor and outdoor dining, the spaciousness of the room, the high pressure shower and comfortable mattresses were all pluses. Great service from Tray at the concierge desk.

While fun and funky, the hotel feels due for a refurbishment. The carpet and paintwork look tired. The unusually low lighting - though atmospheric - was inconvenient in the room. We stumbled in the dark trying to find the lift after checking in. Service in the restaurant was patchy- at times awkward and slow. Some more training needed here. We missed having a hot drink making facility in the room. However, we would stay here again.

A classic Houston hotel with interesting decor, clean rooms, and serviceable amenities in the heart of Houston. The complimentary coffee and tea every morning and “surprise” afternoon snack in the lobby are nice touches. The coffee was very good. Shower pressure was excellent, especially for an older hotel. Pool area is a nice space to sunbathe or take a quick plunge. There’s a small gym off to the side which was small but fine.

We couldn’t get room service one night. Normally not a big deal but we were visiting M.D. Anderson so Ubering outside wasn’t an option. The complimentary car service within 3 miles is nice. Not too long a wait for a full hotel when we were leaving but pickup was never an option. No one picked up the phone. The restaurant is serviceable. Good brunch but the lunch and dinner options are fairly average. Alcohol is overpriced across the board but booking direct through the hotel, you get a couple of free drinks daily and breakfast which is a good value. Booking.com had good deals.

I loved the facilities, cleanliness and location of the hotel, as well as the kindness of the people that works there. They are professional and attentive to the needs of their guests.

The car that they offer to move around is not always available. They ask to be 30 min before waiting to ensure the ride, but since it only covers places nearby, maybe they could have more than 2 of them to ensure comfort of their guests. Each time, even 30 min before I had to take an uber because it was super complicated to ensure a ride. Also, there's no available staff in the pool since very early in the day. By 17:00 hrs the bar was closed and there was no one available to ask for anything. I noticed three couples concerned about the same thing. However, the bar is serving cocktails since 10am when only few people was asking for them. They need 2 different teams (morning and afternoon) to attend.

It was a perfect location for my needs. The train was right there, so we could take it to the stadium. We were in town for a football game. It was also perfectly located for the ghost tour I purchased which started in Hermann Park directly behind the hotel. The morning coffee buffet is wonderful, and right outside my door. The view from my balcony was breath-taking! something I've always wanted. The valet service was wonderful. The valet staff was friendly and extremely helpful and very pleasant. The shuttle service was a wonderful plus, very convenient. The night manager was very helpful in finding local points of interest. The hotel restaurant was great. We had delicious room service as well as dining in. I loved the afternoon cookies, they were delicious! I love fountains and I was very pleasantly surprised to see the Mecom fountain right next to our hotel. The pool area is gorgeous! Wish we were having warmer weather during my visit to use it. The area is called the museum district and I wish our stay was longer to be able to see some of them. The hotel was perfectly located to see all of them. Hermann Park is beautiful! I hope to come back someday with our granddaughter to see the Houston Zoo. My stay was wonderful!!

The bed was super comfortable, the room was clean and quiet. I slept very well in this hotel. I loved the coffee and tea service down the hall and the flavored water in the lobby. The fitness room was great too, with Peloton equipment where I could use my subscription seamlessly.

The stay was a bit pricey, but actually it was worth it. The cushions on the outdoor furniture by the pool were not too comfortable.

Fantastic, friendly service from every person on staff. Complimentary fruit plate our first evening. Excellent restaurant with huge breakfast omelets. It was a joy to stay here. Could walk across the street to the art museum.

Valet parking was $59 per day, which felt a bit high. Free in and out, though, and quick retrieval.

I love the location right by the park and museums. The restaurant is good and it’s a very pleasant to sit at, especially when its warm and they open the windows. They design of the hotel is fun. They had coffee at every floor in the mornings beverages and snacks at the lobby in the afternoon which was very pleasant.

The design is nice but they haven’t renovated the building. Things are a bit old. The carpet looks too old. The staff was a little intrusive. They were knocking at our door on check out day while we were dressing up just to ask at what time we were checking out.

I visited Houston primarily to tour its museums, particularly the Rothko Chapel and Menil's Twombly collection. ZaZa was wonderful, and not only because all of the many museums are within 25 minute strolls. I appreciated my room's balcony view, all of the staff, especially housekeeping (I am sorry I forgot to leave a tip), and the food and drinks at the Monarch, at whose bar one could watch the Astros beat up the Yankees in good company. This Minnesotan can't forget to mention his delight in the 85° mid-October temps -- and ZaZa's pool.

Nothing I didn't like.