I liked the aesthetic of the facility and parking availability. The lobby and the elevator waiting areas has a very delightful smell! The body lotion and body wash smelled soooo good! They should bottle it up and sell it!

I did not like the fact that parking was charged automatically ($35/day). I had planned transportation that did not require the need for me to utilize parking, personally. Be sure to report to the front desk to checkout and inquire for a receipt of itemized services. Or else you will be automatically charged for parking and may not notice the charge until well after your visit. Luckily, the front desk staff were very helpful and removed those charges from my bill.

We loved the size of the rooms. Great place to be really relaxed and all the ammenities were better than most. We really liked having a complimentary car service to take us where we needed to go.

The parking garage felt a little cramped. The hotel was very busy which made the valet line seem tight at times. The lobby isn't super big, but it was great to congregate.

I’m a hotel snob. Blossom was relaxing, clean and the staff was so kind and helpful.

I did not expect valet parking to be so much. Ouch.

The premium king suite is massive! I loved this beautiful space. Tasteful and elegant decor, the rain shower…OMG! The bathroom is gorgeous! The bedroom and the bed is super comfy, loved the floor length mirror, lights that can been dimmed, a wonderful city landscape view, and the food, chef’s kiss! Loved the options to check in early or check out late. Oh and love, love, love the location. It’s peaceful, and you don’t have the business of downtown. Smooth check in and out and excellent staff! I can’t wait to stay again!

If I could add anything, I’d add a deep garden bathtub.

The service was excellent. I would stay here again if I visit Houston,TX again. Keep up the great service!

I sent an email days before arriving. I received a reply stating that it is based upon availability when you arrive. Once my group landed at the airport, I called at approximately 8:30 a.m. and was told it would be $75 to check in at that time and $50 to check in after 12 noon. It would have been great to receive the early check in rates when I sent the original email. The front desk clerk did give us a room on a higher floor. Communication with information is valuable. We could have planned for the extra expense.

Beautiful decor.

I had to request new towels since they use frayed ones for clients. There was a fiasco about breakfast and they insisted they were at my door knocking when they definitely were not. Staff need training education and finesse.

Room size was plentiful. Bathroom was very roomy.

For self parking, it was inconvenient that parking garage did not lead directly to lobby. After driving up 5+ ramps to park then I needed to take elevator down to ground level and walk across garage to get to Lobby entrance.

It was clean & aesthetically pleasing.

Staff seemed to be all over the place . I called a month before after booking and a rep told me to call the day of to add amenities. Before arriving, i called a few times to add amenities to the room & I got transferred around. Even when I got there , they were confused. We were unable to enjoy room service for breakfast because it would have been a 45mins to 1hr and a half wait. It just seemed like a super busy weekend for the hotel that wasn’t expected by staff.

The bedroom lighting and furnishings..linen quality ..perfect bathrooms with Dyson hairdryers Self service wonderful laundrette Awesome breakfast with nice staff Really efficient bar staff on rooftop and they were swamped!

Not a very pleasant check in…… younger male with attitude Airco sound of water running continuously woke me continuously I asked for maintenance that came by quickly but did not return nor resolve the issue . Quite annoying for a 5 night stay :-(

It was beautiful and very clean. The staff inside the facility were AMAZING. They were friendly laughing and engaged with all the guests.

I did not like valet was not included especially for the amount of time it took for them to bring my car each time I was ready to leave. I learned quickly to go down at 40 minutes prior because I was almost late to dinner waiting on my car. At one point I was waiting over 15 minutes when I walked over and they had forgotten to even go get it.