The roof top bar offered an amazing view of the Hudson and Jersey City, especially at night, and fantastic drinks and food. Staff was very friendly. The most comfortable hotel mattress I have slept on in years. It was also insanely quiet and we didn’t hear anyone else while in our room. I also love the location. It’s a relatively quiet block on the weekend, but within walking distance of plenty of food options, art galleries, etc.

The only suggestion I could offer to improve our stay is brighter lights in the bathroom, especially above the mirror.

Location was great. A little off the beaten path but very close to a subway station and a short walk to many bars and restaurants. My husband and I enjoyed the location and felt we could get to everything.

Hotel room doors were a bit hollow and you could easily hear hallway/other room noise. This wasn't a major issue but it was noticeable.

I’ve got nothing but praise for the hotel and its staff. The location of the Hugo can’t be beaten. It’s a very short walk to the Hudson River park; a very short walk to Soho and Tribeca and the lower East Side is also pretty accessible, as is Greenwich Village and midtown. It’s just perfect. The hotel has a very good bar on the ground floor. Unlike the ear-bleeding noise experienced on the roof bar, this bar is quiet and sophisticated. And last but not least, the staff (with one exception) are incredible. Housekeeping was very good and the rooms were always cleaned by lunchtime. The front-of-house team is led by Mike, who is without question of one of nicest and most professional hotel managers I’ve ever met. Nothing was too much trouble for him. We had a few issues during a stay with the water temperature due to a supply problem and something out of his control, but Mike and Gi Gi were consummate professionals and made sure we were compensated for our trouble. They were both so nice and friendly that we actively made a point of chatting to them both before we left the hotel early in the morning or when we returned at night. They are hospitality stars!

The lifts! I stayed at the Hugo five years ago when I got married in Manhattan. After that stay, I left a pretty positive review. I did mention what a chore it was waiting for the lifts and suggested that one of the two lifts be reserved for people staying at the hotel, while the other one could be used by people visiting the hotel to use the roof bar. Unfortunately, my suggestion was not adopted and I found the problem with drunks in the lift was just as bad this time as it was on the first. So, to anyone thinking of staying at the Hugo I would suggest that they request a room as far away from the very noisy roof bar as possible. If you do that then the Hugo is a very good place to stay.

Front desk and staff super nice. We asked for towels and they brought them right up. Room was quiet, and bed comfortable. The famous "Ear Bar" across the street is nice for a drink or meal! The bodega also has great takeout food and open late! The café in lobby had very good breakfast, which was still available at late checkout our last day. Coffee or tea is free for guests.

We didn't have any problems. Just wish the rooftop bar was open a bit earlier. It opens at 5pm, but by then we were always out and about, sightseeing or getting ready for a show. It'd be nice to grab a bloody mary or two before heading out. They were nice and let us check out the view before they opened though. Just sad we never got to enjoy it. As someone else mentioned, they're are not many options closeby for breakfast/lunch besides Ear Bar.

Thé heating and cooling system. The bed That there was more lighting in the room and hallways than the last time I stayed. The bistro downstairs.

Small rooms with little natural light. Pillows Broken shower handle and running out of hot water. Liquid body soap container didn’t work. Would I ask the staff for help on these? No, see below. Wait at elevator. Lobby Front staff and cleaning staff not very helpful or responsive Cleaning staff absent. We were gone all day and the hour we were home before going out again all evening was when the cleaning staff arrived. They said they would come back but didn’t. Another day they didn’t come. I left a message for the manager, Chris? About the room rate I believe I was incorrectly charged and s/he didn’t call back. I have left with Booking.com on line about the room rate and the reply was to talk to the hotel. I talked to the hotel and they said talk to Booking.com

The Hugo is very convenient for the trip of trip we take to NYC; we love Soho and Tribeca area and these are both easily walkable from the hotel. It is also convenient for Spring Street subway station and a wide range of restaurants. The rooms have a slightly nautical feel which is a pleasant change from chain hotels. We typically request a high floor river (west-facing) view but some of the other rooms have rather less attractive views. Easy to access the tremendous Hudson River Parkway for walks, runs, skating, biking, and more.

The rooms are starting to feel a little tired, especially some of the the bathrooms. There is limited space for luggage and hanging clothes and more than a 4-day stay would become a little weary for two in the room. The elevators are still on the slow side. Luggage storage is limited both in the rooms and via concierge. The breakfast cafe can get crowded/slow but does serve good coffees and food. While I like the location, it is not really suitable for anyone wanting to spend most of their time on the east side or in midtown.

atmosphere was beautiful

walls are thin. could hear everything

We had a room on the 14th floor, great size for New York, bed was made and fresh towels and water everyday, quiet stay (facing inward, off of the road) - the reception staff were very friendly and helpful, the lobby was very nice and the roof top bar was lovely too - the location is tucked away from busy roads, nice and quiet - only a 20 minute walk to the meatpacking district and felt safe at night

when we first got into the room there was some hairs on the bathroom door which had been missed when cleaning and a sock left in the bedside drawer, rest of the room was clean. I think the main let down was the pillows - they were very lumpy and not comfortable at all

The location is great. In a very safe area, with good restaurants 5 minute walk. Because it is a less busy area, very little noise. The elevators worked quickly, the restaurant/coffee shop on the first floor is excellent, a nice gym area, and the housekeeping staff kept the room neat and clean all week. We had a nice view of the river.

The restaurant during breakfast and lunch was order at the coffee shop and no wait staff to actually refill drinks or bring silverware, etc. You just have to grab someone walking through for service. There are no vending machines, and a can of soda in the lobby will cost $5. Luckily, there is a market down the street. The lobby area is pretty small, so it gets crowded during check in/out time when everyone is trying to get out and get their rides, so we tried to get out every morning by 10 to avoid the crowd.

I picked this Hotel because it was close to the NJ airport, my flight arrived very late I needed a place to rest quickly which the Hotel was only 30 min away. TB it was also the most affordable for one night. They have plenty of walkable tourist locations, the neighborhood is very quiet.

The place is nice and clean but small, I would not recommend for an entire New York stay vacation, unless you don’t care for the size and not being around the most central attraction, it’s really quiet around.