We were well looked after and the facilities well and truly catered for us as we had a few guests coming and going and were able to meet them in the restaurant / bar area. Our room rate included breakfast and we were only expecting a continental but were able to order a full cooked breakfast and were able to watch the All Blacks game while eating (as could not watch in room). There was a wedding when we were there, but staff went the extra mile to ensure that we were not impacted.

We ate dinner there and the quality of food was not really up to par for the price charged. The ribs looked to have come out of a packet and were just heated up and served. The breakfast in the morning sort of made up for it though. Would stay again for the location, but would eat dinner elsewhere next time. The TV Channels in room were very limited and TV did not have Airplay / Cast functionality to view external programs.

Breakfasts were good size but expensive - it seems everyplace in bigger cities in NZ charge more because they think they can. They employ foreign nationals and chances are they are paid minimum wage so why the excessive price?

Was at a reunion and we would have liked the bar to be open after 2200. being in a now residential area there may have been a noise caveat on the use of the bar but there are rooms away from the street front. A bit of adaptability by staff / management would have been great. But no NZ staff there to speak to.

The staff at the hotel are very friendly and exceptionally responsive to the guest needs. I had a minor request with the room that was immediately sorted out with no problem. The bed was very comfortable and the bathroom is well appointed with heated flooring. Everything looks new apart from the obvious features of the old Officers Mess that give the place character. Some issues with the food quality and consistency in the cafe/restaurant initially. They were going through a change of cooking staff during my stay so either the current chef didn't care/wasn't up to scratch, or they knew it was a problem and sorted it out with the change. They took note of the issues and fixed them so it was obvious that the management cared about the details and looked for improvement. By the end of my stay the food had improved and a new menu was in transition. I can't recommend the hotel enough. Management and front of house staff are top notch. I will be staying there again next time I am in Christchurch for sure.

It was quiet, maybe too quiet / didn’t see another guest. Comfortable bed and lovely room.

The reception area was lacking in warmth and personality. Gloomy decor throughout the whole place, but I guess in keeping with the old airforce building. Wasn’t shown the short way to my room so ended up outside the building. Didn’t realise I had to pull my case up two flights of 9 steps because of no elevator!! I’m a fairly fit 75 year old but would’ve appreciated being warned!

Lovely decoration, comfortable bed, friendly staff, lovely food

The selection of breakfast included hadn't come through from booking.com. This was corrected once I had downloaded the booking.com app rather than the website to be able to prove this selection. Long wait for both dinner and breakfast meals, but both were delicious once arrived. Our room obviously had pipework for upstairs toilet in the wall, very loud every time someone up there went to the loo!

The staff could not have been more helpful- the room was lovely- immaculate- the history was fascinating and it was just 15 minutes from the airport -,the food was all cooked to order and was delicious using fresh ingredients- we ate both supper and breakfast

It was very quiet we may have been the only guests staying over - the signage from the main road is non existent and if you didn’t know about it it’s unlikely you would stumble upon it which is a shame

Stayed for 4 days over xmas while visiting chch family. My husband had an airforce background so it was interesting to see how the place has been made into a private hotel . It's in a quiet neighborhood, great rooms, large and very comfortable. Breakfast menu was great, cafe quality , and on-site bar handy too. We aren't into big inner city hotels, so this was the perfect place . Thoroughly recommend .

Hotel Wigram reeks history as the No. One Officers Mess of the Royal New Zealand Air Force from 1939 to 1995. While it has been renovated it retains the decorum of an Officers Mess. The rooms, central dining area and meals were excellent as was the attention of staff during the two days of our stay. The decorum will be understood by ex-services personnel but, for those unfamiliar, the service levels meet or exceed the very best of hotels.

Very little.

Historic building and location. Food was very good.

My departure was not so good. It just takes one person to wreck an otherwise very pleasant stay. After finishing check out at 1002, I was told the kitchen closed at 1000 I ordered a coffee and then Doordash for some breakfast. When it arrived, I was told I couldn't eat in the now closed restaurant. I left eating my breakfast sandwich on my way out in the taxi.

We didn't have breakfast but had dinner at night in the hotel. The heater was on in the bedroom so it was lovely to go into a warm room. The under floor heating in the bathroom was a lovely surprise.

When we returned back to our room after being away all day, we couldn't get into our room. 9.30pm at night. There is no ph number to ring for anyone to help. After half an hour trying to find help, we found a phone number outside on a window incase of emergency. We rang the number and someone came 25 minutes later to let us into our room. We got into the hotel ok using the swipe card but not our room.