We arrived quite late due to our flight being delayed but we received a very welcoming service from all the staff. They could not do enough for us, they showed us to our room and explained how everything worked and that was very nice. The breakfast in the mornings was exceptional, the choice was amazing and the quality first class. The cocktails in the evenings were also superb and the bar staff were always friendly and very accommodating.

We asked concierge to book us a restaurant but unfortunately this was not followed through. However instead we were booked into the hotels own restaurant which made up for it.

Location, spa, comfortable and large room, great tub, nice cocktail bar and tenders, parking, incredible overall price

Our room seemed overall very clean but could have been cleaner in specific places (example - quite a lot of black mold in shower) and needed some general maintenance (door knob falling off, leaking shower pan in bottom corner, tissue box kept falling off wall, rug worn out and curling at corners). Lastly, the sauna (which is one reason I booked this hotel) was not accessible our last night, with no warning or explanation from staff. Despite these minor things, we loved our stay anyway and highly recommend this hotel.

Excellent location, walking distance to the market, beautiful rooms and facilities. We would have enjoyed the garden if it wasn't raining.

It wasn't easy to drive up to the hotel as it's at a restricted street. Google map didn't direct driving to the front of the hotel. We parked a couple of streets from the hotel and walked up to the reception for help. It would have been nice that the hotel sent us some instruction. The street entry code expired and the receptionist said that the new code was not available. Glad we took up the his offer having the driver to come with us. Otherwise, it would take us forever.

It was a pleasure to stay at this hotel for our first time. Perfectly situated in the heart of the city with its own dedicated underground secure parking. My impression was there is a very young team running this upmarket hotel, and what a fantastic job they are doing, the CEO would be really proud of them. They are efficient and motivated to give you, as guests, a fantastic time, going above and beyond to make you feel welcome. I would not hesitate in recommending the staff and hotel, the accommodation was great quality, the bar did fantastic cocktails. It put La Rochelle as a go to place for the two of us, and we will definitely be back and look forward to staying at the hotel again

Nothing

Boutique hotel, ideal for seeing La Rochelle. Walking distance to everything, the amazing market is just around the corner (oysters and wine seems to be a Sunday morning thing there). Little supermarket and pharmacy 2 mins from the hotel. It’s quiet and off the main road so lovely to retreat back into after a day wandering the marina and streets. The pool and sauna area is small but ideal, we managed to swim every day and sauna everyday. The vibe is very chill, the place is polished not stuffy.

The breakfast was pricey so we choose to eat out instead

Great location close to the port. Private parking. Very quiet and great bar and outdoor area in middle of hotel.

For a 5* hotel the attention to detail in the room was not good. There was a bedside light not working during our stay and the corner of the curtain was off the rail - simple to fix. Also we kept having to request top ups of coffee and milk as they were not always left. Great underground car park but not allowed to park my Aston, it had to be done by members of staff who were all very young so concerned about this.

Location excellent. Room very comfortable. Clean. Good facilities in room with a fridge and coffee maker and kittle. Internet speed also good

The cost to get breakfast is ridiculous. Some guests would like breakfast one or two mornings in hotel during an extended stay when it's not included in their room rate, but the price here is too much for what is offered compared to other hotels. It's best to just go out for a coffee and croissant in local cafes which are numerous and good value. Bar and room service menu for a 5 star hotel should be better. Very limited food offering.

Impressive hotel in an excellent, central location. A young staff who were pleasant, helpful and friendly whilst remaining courteous and professional at all times. We didn't eat in the hotel but enjoyed a few drinks in the bar which has a nice, relaxed vibe. We travelled with our pet dog who was made very welcome which we appreciated. Our room was comfortable, clean and nicely decorated and had air conditioning, a mini-bar, coffee maker and safe. Our two night stay was booked at the last minute but exceeded our expectations in every way and we would have no hesitation in returning to Maison des Ambassadeurs on our next visit to beautiful La Rochelle. Optional reserved parking was an added bonus and directions and information on navigating the traffic restrictions in the Old Town and the automatic bollard were spot on.

Amazing hotel, loved everything about it. The staff were amazing - everyone was so welcoming and friendly, gave us great recommendations of things to do and restaurants to try! The beds (both main bed and sofa bed) were so comfortable, and the rooms were impeccably decorated and clean. I loved the style of the hotel, all the games in the lobby bar and the attention to detail. Did not get a chance to try the pool or spa this time but will definitely be returning!! Thanks to all the staff for making our stay so wonderful.

A few flies at breakfast on the food so maybe some covers would be good?

The hotel staff were very friendly, and nothing was too much trouble. The location was about 20-25 minutes walk from the main station, and very easy to find. It is located in the old part of the city, with a lot of the roads traffic free. We spoke a little French, but nearly all the hotel staff we had contact with spoke French and English. We did not have any meals at the hotel, so cannot comment on the quality of the food, but we understand it was of a high standard.