Excellent food, very clean and new decor, specious rooms.

Shuttles were infrequent and filled up quickly. We couldn’t book one for the morning of our check out, and despite it being a short, 5-minute drive, they wouldn’t add another. We ended up walking with our luggage, which left a bad impression.

The rooms are spacious and comfortable, and the facilities are quite clean. All luggage wheels are wiped down by the staff, and guests keep shoes in lockers at the front entrance to keep all common areas clean. The staff went above and beyond to prepare a vegan set dinner meal for my sister and me, which is not part of their usual offerings. We messaged the hotel a few weeks before and were pleasantly surprised by the attention and thought that went into our meal. Our parents had the standard dinner which they also very much enjoyed.

The location is ok -- my family ended up taking a taxi from the Hakone train station. The other options are to take local buses (not all of which are covered on the Hakone free pass), or take the cable car and walk about 5 minutes which isn't a bad option but it doesn't show up on Google maps so we didn't know about this until the staff explained upon arrival. The public onsen is small but peaceful.

Location of this hotel was excellent, only a few minutes walk to the closet cable car station and only one stop away from the Open Air Museum. Note: use the directions listed on the hotel's own website and not Google Maps, as Google lists the wrong station and will have you walk longer. Our booking included included both breakfast and dinner (called half board) and was definitely worth it. Nice not to have to worry about finding a place to eat, and they provide traditional yukatas to wear inside the hotel (recommended to wear to dining as well). The breakfast buffet was amazing, with a combination of traditional Japanese breakfast (my favourite), as well as Western options. The kaiseki (traditional multi-course Japanese dinner) was also delicious. We did not book a room with a private onsen, but the public onsen was empty when I used it. However, if you are travelling as a couple and would like to use the public onsen together, note that this will not be possible as the onsen are separted by sex, so you would need to book a room with a private onsen if you want to use the onsen together. All the hotel staff were very friendly (translation apps will be necessary unless you can speak Japanese).

Loved being in Hakone Gora. A short stroll to the cable car and well positioned to get around easily by car. Large brand new bedroom room in the new block with a private onsen on the balcony. Super comfy bed. Well equipped bathroom. Lovely comfy lounge area in the reception where we could chill in the evening.

The onsen facilities are wonderful. The water is hot. Staff is very friendly. Breakfast is great. The bed is very comfortable and the temperature was perfect the entire time.

Location isn’t that good if u don’t have a car. It is far from the train station if you’re traveling with luggage. But it is a very quiet location.

The room was clean and very specious. The onsen was not too busy although the hotel seemed full. The scenery around the hotel is very nice, although the construction site next to the hotel was a small drawback.

I think it would be great if the hotel were better at communicating that the best way of getting there is from Naka-Gora station. It would have been great if on top of breakfast, an option to bring some simple riceballs for lunch on the go were added.

The shuttle service was very convenient. The woman at the tourist information desk at Gora station called the hotel on our behalf as we didn't have a Japanese phone number. The room was very spacious and comfortable. There is a slight smell of sulfur, but that actually made us happy as we had previously worried that the balcony onsen may not be authentic. The bath itself is nice, you can control the temperature. It is a bit green in some spots, but it did not seem that anything was unhygienic. It's simply the effects of being located in a humid climate. Breakfast and dinner were great. The dinner menu changed each night (we stayed 3 nights); we were always extremely full after eating everything. The staff were also very kind and attentive. The hotel is located close to the cable car, though the walk is a bit hilly so it may not be accessible for everyone.

The staff call you down to the dining room after pre-arranging a time with you, and one evening we waited almost an hour over the agreed time. We visited at a busy time, though, so cannot complain!

We had a room with an onsen and it was amazing to be able to dip into our own pool at any time during our stay. The outdoor public onsen was also absolutely amazing, super clean and the garden was beautiful. There were a lot of accomodations for children, such as high chairs, cribs, and even a baby bath in the onsen area.

The food was decent but not outstanding for the price. Though they had a lot of other things for a baby, they did not have any food suitable for babies. The location is a bit far from bus and train stations, though there is a shuttle, the times were quite limited. The price was overall pretty steep as well.

The new wing of the hotel is beautiful Peaceful and lovely to have a private onsen

Nothing in particular

The rooms in the new Annex were very stylish. We booked a room with a private onsen on our balcony. It was beautiful and we had a mountain view. The onsen could just fit all four of us! Husband, two kids and myself! There was a fridge and coffee station and large TV. Lots of slippers provided and complimentary hot beverage in the foyer.

Whilst nespresso machine and pods in the room, there was no long life / UHT milk for coffee. Only one chair on the balcony, no chairs or stools in the room. With four of us in the room, it was hard to sit anywhere and kids to eat other than their beds. The hotel offered dinner but we thought the cost was very high and our children would not eat the offering which made it hard to justify the cost.