Excellent location near airport with free shuttle that came to the airport within 10 minutes of my request. The front desk had a list of nearby restaurants by food type - for example - American, Fish, Italian, Pizzas, Mexican etc., all of which were close to the hotel. Our room was ready before check-in time so we did not have to wait in the lobby. That was very nice!!

Finally, a hotel where all the boxes are checked. I typically find hotel beds too soft. While the bed was slightly softer than I would have liked, it was still firm enough that I had a great night sleep. The room was spacious, very well lit, and had tons of storage space. There were also plenty power outlets. There is a smart TV. We travel with our Roku and there were no issues hooking it up. The hotel was exceptionally quiet, no noise from neighbors at all. The staff were super friendly. Breakfast was great (scrambled eggs, 2 types of sausage, potatoes, cereals, fruit, bread type stuff) with excellent coffee. Shuttle to/from the airport was a life saver. Great restaurant in walking distance.

Nothing

Really good size room and very comfortable. The hotel is quiet and close to the airport. I liked having the gym and the pool there, especially as it was so hot outside. The laundry room was really convenient too. Breakfast was a decent quality and different choices every day was appreciated, as was the availability of tea and coffee 24 hours a day. The guy doing the airport shuttle when I left was particularly great, making sure he had cold bottles of water available for all the passengers - such a nice touch!

The location might not suit everyone, it's a bit outside of downtown so not many restaurants within walking distance. It was fine for me because location for tour pick up was my priority, but worth bearing in mind if that's important to you.

Quiet, spacious, modern, comfortable, peaceful feel. Nice pool (though disconcertingly cloudy). Lovely staff. Great breakfast. The only thing that would have improved it would be a bathtub instead of the large shower. We had no problem parking right outside. I wish we had opted to stay here for several days instead of just one, but we dared not risk it because of the reviews complaining img about the lack of parking. Looking around the hotel it seems HIGHLY UNLIKELY that there would be zero places to park. The hotel is not only right next to another hotel, whose car park backs directly onto this hotel’s parking, there seem to be loads of parking spaces around - surely there really shouldn’t be any problem parking! We feel completely comfortable arriving at the hotel later next time and will not panic about parking a few steps away from this hotel’s parking if necessary.

The lack of bathtub.

Great stay; clean and modern room with all the amenities. Bed was very comfortable and design choices for the room layout were smart.

Shower water pressure was not great.

Location from the airport and cleanliness

Shuttle service from the airport was disappointing. While a trip by car to the airport is less tan 10 min, there was no pick up service, as usual, I have to call asking for it and the answer was disappointing; my wife and I had to get back into the airport, handle 4 suitcases along stairs and halls long way to get the sky train to 44th street, once in 44th street station I have to call again for asking the service again, wait 15 additional minutes to get a 4 minutes ride; it is ridiculous! What could have been a 15 minute trip in total, turned into more than an hour.

Clean, airport shuttle, nice staff, fantastic breakfast!

Nothing

The breakfast was excellent and the location was exactly what we needed.

The shower was had a small leak but nothing that affected our stay

Breakfast was really good. Lots of options. Shuttle bus driver was very friendly.

We followed the instructions in an email received suggesting we should get a shuttle from the 44th St station instead of at the terminal. It didn’t indicate that we would need to phone for the shuttle and because we did not have a USA phone plan we were a bit stranded at 44th St until we asked a stranger to phone the hotel for us. Caused considerable delay. We emailed the hotel manager at the front desk’s recommendation but didn’t hear back. The email sent from booking.com should be amended and made clearer.

40 minute drive to/from Mesa Airport, 5 minute drive to SkyHarbor Airport. Very close to the bus and train stations! Only about 10 minutes away from the Botanical Garden. Not too far to get into the shopping area of North Phoenix. Very convenient location overall! The hotel was very welcoming and clean. It was filled with business travelers and couples. We didn't see any families during this visit to Phoenix at this hotel. Parking was limited as there are two hotels right next to each other and both seemed full, but we didn't have any issue. Pool was nice, gym was nice, laundry on-site was convenient. Breakfast was tasty. They rotated between two menus while we were visiting. We didn't have any issues with our room. It was very clean, nicely decorated, and housekeeping took great care of us and our miscellaneous requests. We would definitely stay here again.

Parking was limited. I do feel that this was due to both this hotel and the hotel next door being very full during our visit.