Super customer service! Amazing customer service! Complete opposite to our last stay. Very impressed!! Room location was great - ground floor. (Perfect for us.) The room was the usual - spotlessly clean. Great value for money.

It's probably a once off issue and not a regular occurrence - unfortunately, the smell from the public toilets (I think there is a plumbing issue) wafted into our room overnight - not pleasant. Pillows were really uncomfortable. Used the little cushions instead - they were really comfy, just small.

Very central and close to the Rooke Street Mall and other businesses, wonderful staff, great value for money, very quiet and the food was awesome. With two options of parking makes things a lot secure especially with one carpark needing a code to get out, the lifts are a great choice as that also is good to see not anyone can come in unless you have an access keycard to your floor.

Maybe more parking especially on those busy nights... And a switch for the bathroom fan would be good instead of one that comes on on a timer..

The bed was the most comfortable I slept on in my entire two-week stay. The in-room meal was very good and promptly delivered. Buffet breakfast was average but I was glad it was included in my room price. The staff were exceptional. I had a bad neck and needed my heat pack heated up in the microwave the staff were so helpful with that.

It's a pity there's no shuttle service from the ferry for those who don't drive, as I had to take a taxi, but that's not the fault of the hotel. Buffet breakfast a little average, with only sweetened yogurts in tubs and average cereal, but it was good that it was incorporated in my room price.

Spacious room with a large bathroom, comfortable bed and pillows, wardrobe and city view. Have stayed twice before and have always found staff very pleasant.

There was no switch for the bathroom fan, which seemed to have a mind of its own! It was quite loud, even with the door closed. Then suddenly it would stop, once unfortunately mid-shower, so the mirror fogged up. The vent itself was quite dirty, as were the shower taps, despite the rest of the room being spotless.

It was only. short drive from The Spirit of Tasmania Ferry. The reception was open, friendly and waiting to greet not only us but other travellers from the ferry in spite of the late hour. There was parking available behind and to the side of the hotel which was appreciated. The room was a good side and very clean.

From the carpark at the back of the hotel there were about 10 steps to get up in order to access the hotel. while this wouldn’t normally be a problem my travelling companion had a particularly heavy case with her that it two of us to manipulate up to the door. This wasn’t so much a problem of the hotel but rather with our packing.

Room was lovely, big TV, comfy bed & the bathroom was very spacious! Had dinner in the restaurant & it was one of the nicest chicken schintzels I have had in a while. Breakfast selection was very nice also & very convenient. We were also close to the mall, the Cinema & other eateries including Chinese & Italian! Added bonus was Woolworths, Coles & Kmart was a short walk away :)

Some guests were a little noisy but that's not the Hotels fault.

The room was very clean, spacious and comfortable, with a good set of amenities provided to us. The bathroom was also good and comes with a bathtub and a shower. The beds were comfortable as well.

With this trip, we paid extra to include the breakfast along with the room. However the breakfast was very disappointing. When we arrived to the breakfast area, most of the main items in the buffet were finished, and nothing was refilled. We ended up waiting and asking the waitress about it, to which she said, It's on the way. There was only one chef and it seemed like her was struggling to make each dish ready in a timely manner. The food was also quite disappointing and it seemed like it was just made in a rush.

The Reception Staff was so helpful (see below). The dining was really good including Seniors' meals at dinner time

My first room on Ground floor appeared great when I entered it but the kettle would not heat up and here was a dreadful screeching noise from the bathroom every 5 minutes. After I reported this to the Reception I was given an upgraded room on the 3rd floor. T'his was excellent.

Location was great. Room was great. Price was great. Rooms are well appointed and very bright and clean. Comfortable beds. Fantastic shower and fairly decent gym room.

The hallway was in darkness until I almost reached my room which made me feel uneasy. The hallways also smell of cigarettes and the carpet is very old and in need of updating. It made the hotel feel old, dingy and cheap when walking to your room.

Situated in town close to everything, service with a smile front counter staff very helpful especially Ethan so helpful to assist when coming back late. I will stay again.

The front entrance door late at night, scanning of card did not work but OK as staff assisted straight away. I do think a mini bar for the room and or a vending machine in reception. When coming home late and you just want to nibble on something.