I wish the hotel offered at least some plant based diet options for breakfast like non dairy milk. The breakfast bar was filled with many options but I could only eat a banana and an apple. The morning staff was extremely nice and so was the shuttle bus driver.

I wasn’t aware or told when I booked the room that I needed to reserve the airport shuttle before hand so I had to catch a taxi to the hotel after trying to call twice to reserve the shuttle (after the airport information booth staff told me I had to) and the person in the line, after putting me on hold for a long time, hung up on me both times. That was very upsetting at 11 pm.

Ms Alexia at the front desk at checkout was extremely excellent, she apologized for something that she didn't do, something with the gentleman that I spoke on the phone because of 1 of the most rude front desk Edwin did earlier while I was at airport trying 2 arranged for shuttle bus to the hotel

A front desk employee that I didn't get the name to until I checked in, Edwin isn't working and representing the hotel's name respectfully. He transferred me twice to the IHG reservation center to confirm my reservation by: 1 saying that booking.com confirmation # doesn't come or shows up to their system, 2 he never spelled or asked me the spelling of name which isn't american like the gentleman on the phone did and find my reservation and then called him and told him that I did have a reservation, and asked me if I didn't mind him, the gentleman on the phone transferred me to the front desk employee who earlier twice refused to give me his name on the phone to arrange the shuttle. I told him that I wouldn't mind bcz I will be talking to him anyway during the check in process.

All of that (breakfast, room, etc) was quite fine but the "exceptional" qualification must go to the two women on check-in and on check-out. Their level-headedness, responsiveness, sense of care AND humor were what made my overnight stay exceptional. To be treated in such a way is what makes a hotel-stay fun. To be greeted by a "grump" who makes you feel like you are an inconvenience and a 'bother' immediately sours the stay. Kudos to the two women who were both gracious and kind. Give them a thousand cheers. John Gallagher

everything was fine!

Staff was very helpful in getting a pouch with very important documents out of the safe and were able to give it to friends who mailed it to me in California. Overall a very nice hotel, and convenient for us traveling to FLL airport and cruise port.

Some minor issues, i.e. drawer with a broken handle, toilet looks a bit worn out, need to be thoroughly cleansed or replaced, water pressure was poor. Area is a bit rundown, paying for parking was a surprise and I would say it reflects negatively on staying there again.

Airport shuttle is easy to find and convenient for early travel!

My booking.com reservation did not work, although I had an email and the hotel had an email with my reservation, and money had been removed from my account. Even though the hotel desk clerk told me this had happened 24+ times that week, she could not honor my booking.com reservation because the hotel had not been paid. It eventually got worked out, but I only got 3 hours of sleep because of this problem. I will never use booking.com again.

Good breakfast

Promised shuttle from the airport was a fiasco. Spent an hour waiting and received no help when calling the hotel - did not even pick up the phone on the second call. A driver from another Holiday Express in the area upon seeing my frustration at the long wait called the driver to come and pick me up. Exhausting and bad start to my holiday. Upon arrival at the hotel, the receptionist was completely unsympathetic to my issue.

Spacious, our room for 4 had plenty of space for everyone to get comfortable and sleep well. The bathroom also, had plenty of room where we all could lay out our toiletries and comfortably get ready in the morning. The shuttle was excellent.

Breakfast was pretty good but the Styrofoam for hot beverages, absolutely needs to stop. Beyond the amount of waste it creates, putting our hot coffee and hot water for tea in them all we could taste was nothing but chemicals. It was like drinking a burning tire. More fresh homemade options would have been welcome.

Bed was reasonably comfortable, liked the assortment of pillows, updated bathroom. Plenty of hot water in the shower. Refrigerator kept things nice and cold. Liked the secure parking in the on-site garage. Breakfast was quite good; warm cinnamon buns were yummy!

Only one of the two elevators was in service, and even that one had a scary grinding noise and jolt between floors 3 and 2 (and was super slow to boot). My room (416) looked out onto the pool and pool deck, but that meant people were walking and sitting just outside my bedroom window. Literally. It lacked privacy and security, and I had to keep my window shade down so people couldn’t see in. I was only there for one night so I didn’t bother to switch rooms, but I would not accept a room on the 4th floor facing the pool if I stayed here again. The room itself was clean but very basic - no artwork on the walls, tile only on the floor - no rugs, no full length mirror.

stayed here 4 times n hopefully 2 more times staff friendly n helpful free shuttle from airport nice free breakfast

wish had more restaurants in area

Property was clean and staff was very accommodating when we arrived. There were some minor hiccups where the first room we were given the previous people put a child lock on the tv and the second room We were given had a broken a/c unit. They were quick to fix the situation and since we were IHG members we were accommodated with late check out since we had a late flight out. Staff was very helpful and pleasant.