Location was great, it was easy to approach both the Tokyo Station and getting to the Narita Airport via public transport. Also getting around the city was comfortable. The room itself was compact, my best stay in Japan. I especially liked that the bathroom wasn't cramped and it was comfortable moving around. The bed was comfortable and I appreciated the coin laundry, it was easy to use. The staff was very kind and polite, all my interactions with them left a nice impression.

The corridor part of the room was a bit narrow if you have big suitcases but otherwise everything was great!

Location (few steps to reach Kayabachõ station) and cleanliness. I also like the non daily cleaning programme as it saves energy/ressources.

Small space in the room, especially when having big luggage, but not really bad for 1 person. It can be manageable.

The location is perfect. 2 mins from subway station that can take you around Tokyo. And a 10 minute walk to the train station to take you directly to Disney. Rooms were basic but done the job. Convenience stores next door & Starbucks round the corner was perfect for breakfast

I know it’s not guaranteed but as a non smoker it wasn’t the nicest having a smoking room. The smell was quite strong.

The staff were very helpful, the breakfast buffet was excellent with both western and Japanese options. The location is great for central Tokyo with Kayabacho metro station right on the doorstep, only 3 stops from the JR station at Akihabara to change to the Yamanote loop line to get to Shinjuku, Shibuya, Ueno etc. It's also only a 20 minute walk (or 10 minute ride on the Tozai Metro line) to Tokyo station for main line and Shinkansen services. The area is quite quiet of a night so outside noise isn't an issue.

The decor could do with a refresh and if you have a noisy neighbour in the next room the thin interior walls can be a problem (it was presumably built as a business hotel so noise insulation was probably not a factor in it's original design). The single room I had had little provison for storing clothes, which again is probably down to it's business hotel roots In particular, my room had a missing rubber seal on one side of the window so there was always a draught coming in (luckily it wasn't cold enough to be an issue).

amazing location, only a 10-15 minute walk from Tokyo station with links to the metro lines within seconds of walking out of the hotel. a lot of convenience stores nearby, each floor of the hotel has a vending machine for drinks. they have smoking rooms available which I find very convenient and it’s good that they cater to different guests as best as they can. There is a nice restaurant downstairs - would recommend eating there at any time without breaking the bank!

the rooms could do with a bit of an upgrade, as it is an older but very well-maintained hotel.

The location is amazing, it's a 15 minute walk to Tokyo station (and very close to the Imperial Palace/Ginza too) but Kayabacho station is right downstairs. I liked not dealing with the maze of somewhere like Tokyo/Shinjuku station on our first time in Japan but still being well connected to multiple lines through this station. The staff were friendly and nice on every interaction. The room is small but very functional and house-keeping did a phenomenal job whenever we requested it; vending machines on every floor and coin laundry. We ended up liking Smile Hotel more than some of the more pricey places we stayed at.

Light comes under the blackout curtain which is right over our head in the room - laying a towel there resolved this but it would be nice if the curtain was a longer length. I think to improve eco-friendliness they could only provide new towels and water on request - we ended up with a lot more water bottles and towels than we really needed given that the tap water is drinkable. Would be good to have more coin laundry machines (one machine was also out of order).

Everything was perfect. The price-quality ratio is excellent. The location is great. From Narita Airport you can take the Sky Access train directly to Nihonbashi Station. The hotel is located 1 minutes away from Kayabacho and 10 minutes away Nihonbashi by feet. The hotel is very clean . The room was large. Gratitude to the hotel staff for their hospitality and friendly in the beautiful city Tokyo. Definitely gonna book this hotel again in my next visit.

Everything was excellent.

Had an amazing stay, good location, spotless rooms, and incredibly friendly staff who made me feel right at home. The breakfast was delicious, and the amenities like the gym and spa added a nice touch. Highly recommend for anyone visiting—I'll definitely be back!"

Everything was good, just we have to give the key back every time.

The location is convenient and close to the metro subway station (Kayobacho Station). It is affordable and as good as its price if you would like to travelling around Tokyo including Disneyland and Disney Sea. They provided free luggage storage too. The staffs are responsive and ready to help.

The rooms are small and even not enough to fit extra luggages

I liked very much how the staff has been kind to me. I also appreciated That even if you leave the "please do not disturb" the cleaning staff fave me a botte of water and clean towels every day. The hotel Is very simple in his style but at the same tame very good for families or couples Who don't want to spend too much, having at the same time a good quality of service. Another good thing Is the location, less than a minute for reaching the subway, where you can find Keyo line and tozai line, two Lines which can take you almost everywhere in Tokyo.

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