Superb location. Great personnel. The concept of adopting several original houses, connecting them with a-maze-ing net of corridors full of artworks, and topping that all up with a secluded garden. Not to mention stylish rooms, self understanding cleanliness, or attention to (almost all) details both in design and execution. The place to be, unwind, socialise in the bar with a drink prepared by the guys ready to accept even the weird mixing challenges, or to escape from the touristy crowd outside.

Just a few minute details. Tired window in the room, which could have no longer keep itself together in the frame. slightly overhyped Jansz restaurant - very good overall and with the great professional team of staff, just some dishes were a bit lost in the execution. Yet - as mentioned - those are just minute details.

The exquisite interior, friendly staff, amazing location and they've been so lovely with a cake in my room for my birthday.. The spa treatment is good

Always a lovely hotel, great location, very helpful front desk staff. The lobby bar manager was amazing and went above and beyond on my last night to make just the right drinks. Lovely clean rooms always in lovely condition, quiet location.

Went for breakfast one morning with my college, who was having the buffet, I was not planning to eat, but asked if could simply have a cup of hot water and a slice of lemon, but was told this was not possible, either not at all or I had to pay 45 euros for a cup of hot water, which I honestly thought was a joke, the young girl and the front counter was extremely unhelpful.

We loved the location and the style of the hotel. Although it is large, it didn’t feel it to us as our room was on the next floor up from the lobby. The gardens in the interior courtyard were spectacular in autumn colours. Our included Breakfast covered all tastes and was excellent. On reflection, we would not have included breakfast on last morning as it was an early start home and we couldn’t do it justice!

Our superior room was perfectly ok with a very comfy large bed, flat screen tv with BBC 1 and 2. Good bathroom with strong shower and all clean. Just a little dark as overlooking courtyard and low lighting.

Wonderful room and amenities. Felt very comfortable and clean. Most of the staff were very helpful and friendly. Breakfast was fantastic and I wish I'd been able to try more food options but my trip was alas too short. Great experience overall.

During my check in process there was some sort of incident with what appeared to be a manager berating the staff at the neighbouring check in desk. It was very rude the way he spoke to her and not appropriate for a public setting. The staff member assisting me did a wonderful job despite the uncomfortable situation.

The location in the Nagen Straatjes neighborhood and right on Prinsengracht was fantastic. Central enough to be 5-10 minute walking distance to all main sights, yet removed from the craziness when one seeks a sanctuary. Their main garden and surrounding restaurant was such a beautiful spot to relax and recharge. Great rooms with all the luxuries one would expect from a 5-star hotel. We had two rooms, one of which was the top floor of a house so was charming with a vaulted roof ceiling bearing barn-style rafters and columns. The staff was extremely polite and always willing to help. Anything we asked for was delivered to the room within minutes (e.g., a standing fan for better circulation, a weighing scale to weigh our bags, extra blankets and towels, etc). This made our experience that much special. The hotel is just so stylish. Entering the lobby itself one perceives luxury and exquisite taste in each detail. This was the tail end of a long pan-Europe family trip and this hotel made the end of our trip very special.

We loved everything. If I had to nitpick, I would say the AC could be stronger. We happened to be in Amsterdam on some really hot days (one of the days got to 90F) and we felt the room wasn’t cooling effectively. But the standing fan we requested - and received - made up for that.

The breakfast was very good and there was a nice selection. Our room was nice but not as good as I expected based on the price. The location of the hotel is great. The hotel boat ride was also very good. Overall, the property is very nice and the DS & Durga bath products were outstanding!

Our room was on the street level facing the canal and it was loud at times and we generally kept the curtains closed for privacy. The staff was fine but I honestly expected more from this hotel.

Great facilities, the beds were really comfortable. The provided breakfast was really good too.

Somehow a strange 30 € minibar charge was added to the invoice, but it was removed as soon as I pointed it out during check out.

Hotel was perfectly located. Within walking distance to everything we did. Had bicycle rentals but we were unable to use them as they were booked. Hotel was clean and quiet. Bar was very nice. Staff was friendly and accommodating.

The valet service for parking our car was very high. We live near New York City and have traveled to other major destinations and it wasn’t that high. 70 euros a night. They told us to give them an hour’s notice to get our car which is much longer than any other place we’ve ever stayed. when we were leaving for the airport, It took an hour and a half and made us behind schedule, causing us to incur additional cost for gas for a rental car (170 euros!). this was disappointing.

The location is excellent and clean. The staff was helpful. We had breakfast in room each day and it was excellent and the way to go as the breakfast they offer when you book is very expensive.

For a 5 star hotel the rooms are small. There were 3 of us in a room crammed together. Other than the breakfast we were not impressed with the other restaurants available in the hotel. The lobby is small and always very busy and noisy.