Fantastic facilities and service, we were in love with all activities and delicious food! Overall, great experience and definitely we will be back!!

We didn't love the fact that some restaurants (e.g. Japanese) require very fancy clothes. We didn't consider this being a requirement for the hotel, and didn't bring any appropriate clothes for fancy dinning.

Absolutely fantastic hotel. Relaxation at the highest level. Although not everything was ready in November, we didn’t feel at any point that the hotel was unprepared to host guests (the indoor pool and water park were not yet finished). From the moment we arrived, our comfort and good mood were prioritized. The concierge greeted us with drinks, brought wet face towels, and explained the basic information. We did have ants in our room, but a new room with an ocean view was promptly offered. The rooms are excellent—spacious and fully equipped. Bathrobes, slippers, toiletries, and a stocked minibar were provided. The beds were very comfortable, and the terrace had seating. Everything was impeccably clean! The lounge with gaming consoles, arcade machines, and the kids’ club were all new and ready for use. The hotel is beautifully located and very expansive, which creates a sense of freedom. In November, it was hard to come across other guests around the property. The food was tasty with a good selection, though somewhat repetitive—breakfasts were the same every day. International-quality alcoholic beverages were served, all of very high quality. There are several restaurants, so everyone will find something to their taste. Our favorite was the one by the ocean—Voce. Excellent food, including seafood, grilled dishes, and local delicacies. The biggest highlight of this hotel is its amazing staff: at Voce, Joy and Pandav were exceptional. At the main bar, Diggo made the best drinks, and in the Cocoa café, Vitaly and Linda stood out. It’s impossible to cover everything, but once this hotel fully gets going, it will undoubtedly be top of the top! We will definitely return!

Everything was perfect and luxurious, well organised and nice. This is the place where you can really relax. If you want, you can go hiking or just sunbathing, on the beach, one thing is for sure, the hotel staff will help you with everything

Everything was fine

The property is just beautiful. It feels like you are in a little town with beautiful landscape surrounding you. The staff is very friendly and they are always trying to make your stay at the hotel the best possible experience. I recommend the guided hiking. Nuno and Kelly were my guides and made it a wonderful hike. The food at the hotel is delicious and you plenty of options. I highly recommend this hotel if planning to travel to Madeira. Hoping to be back soon!

Not applicable

Nice hotel and excellent food. Friendly staff. As of January, some of the facilities - SPA and children's pool, are still under construction. You need to clarify their work if you plan to visit. The hotel has quite an active children's program, while for adults there are delicious cocktails and delightful jazz nights.

staff is wonderful i have felt very welcomed, the location is unbeatable, super clean comfy, aesthetically pleasing spaces. great variety of food, coffee and drinks. nice massage.

couldn't find anything that I didn't like

Good Food ,Friendly & Helpful Staff, room was cleaned twice per day and many more positive things......

The location and the place itself is wonderful. All new and the staff is extremely friendly. Room was comfortable and the natural pool is a amazing

They are still renovating some areas and the restaurants are not 100% functional. Service a bit slow due to lack of staffing

peaceful location with charming old style architecture... very comfy feeling

Location food personal are amazing