The staff at the hotel is very focused on customer experience. We had an issue with the valet parking and we reported and they listened to us and talked to the valet parking to avoid further issues. All the time the staff was very helpful and attentive. They have tasty food, it is clean and pet friendly :)

The restaurant was full in the breakfast time we had to wait for a table, but even there the staff was very kind and they found an extra table for us, only took like 10 min waiting time. The food was delicious so it worth it.

The Restaurant was nice. & Lobby area. The restaurant staff was helfull and professional. Ernesto the Cheff was so personal making sure you had what you needed we were there for 4 days for breakfast and every day he was there with a great smile, he made chalupas, gorditas, and all the good Mexican food. We really enjoyed our breakfast. Thank you, Ernesto.

We stayed here several years back, and the rooms were great now they need TLC they don't have a refrigerator, or 🥃 the rooms were not as clean as Intercontinental Standard. ( I work for Intercontinental Hotel) The pool was out of services...

Wonderful room and property. Staff were kind enough to honor my IHG membership even though I didn't book through IHG this time, and they let me check out at 2 PM. They were always polite and efficient as well.

My reservation included breakfast, but I'm afraid to say it wasn't up to standards. I also disliked the fact that they had a singer perform (and he was bad and loud!) at the restaurant during breakfast time. No one wants to listen to live music while trying to eat in peace.

Excellent service and location. Really excellent for business travelling due to comfort of all amenities in general. Superb breakfast.

Some renewal is required as it is an old building that requires a lot of maintenance, but still overall quality quite good. An handshower option for bathing would be really excellent.

I liked all services; And the extended time that the hotel gave us to make the checkout; I want to recognice the good service, attitude and smiles of the lady in the front desk (Sarai), the guy in the pool area (Marco) ans the waitress staff in the restaurant included Ximena; They are excellent hosts !!! Thanks a lot for good experience !!!

Everything was fine.....

The hotel was gorgeous. Located nearby the Zocalo (10 minute drive) it serves the purpose of a great stay with plenty of things to do with a short drive. The whole building is really nice and the rooms are very comfortable as well. Breakfast is very complete and the staff is just amazing.

The AC remote control wasn't functioning but we didn't even bother to ask for a replacement. The staff was really receptive on how they could help on anything. The pool was a little bit dirty and there weren't enough seating options around it.

The staff were uniformly friendly and helpful. It was very clean and attractive. Quite nicely decorated.

My room did not have a comfortable chair for reading. I pointed this out, since I was there for multiple days. They said they would get one. Despite being reminded of the problem, and being told this would be fixed, I never got a chair to sit in.

Their customer service was on point. Kudos to the valet parking guys. Tasty food. Loved the tamales and the pipian.

Thin walls and the motion light in the bathroom was annoying when taking a shower, the light keep shutting off.

We enjoyed a fantastic two night stay here - staff were extremely courteous and professional. Easy and secure parking and a large comfortable room with good wifi. We also enjoyed the pool area and several of the restaurants.

As a world traveler of over 50 years I think the staff were the best I have ever dealt with. Flexible, supportive, accessible, and always engaging . Thank you especially to the concierge and the team in the executive lounge

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