This is a very smart hotel with excellent restaurant and amenities occupying an elevated location with wonderful views. The hotel staff are very helpful especially for a non Portuguese speaking tourist. The bar and terrace provide a great location to watch the sun go down. There is ample parking and I left my motorcycle there for 10 days whilst I went off cycling. The rooms provide plenty of space to sleep and chill out each with a private balcony and chairs. The bathrooms are equipped with powerful showers which provide welcome refreshment after a day out in the sun. I just loved it!

I can't think of anything that I didn't like.

Everything was great. Good comfortable rooms. Excellent facilities with a large swimming pool, jacuzzi, sauna, turkish bath, tennis court, squash court and more. Breakfast was very complete and of great quality (the fried eggs and bacon were just perfect). Location is just outside the castle and therefore slightly outside town but that means it has a very open view which we really liked and anyway everything is very close in Castelo Branco.

Jacuzzi was a bit cold in the early morning and Sauna would only open at 10am, which is not very practical because breakfast closes at 10:30. Other than that, all good.

I chose the hotel because of the location and the fact it has electric car chargers on the parking. To my pleasant surprise I was upgraded to a city view room. There was only one AC charger on the parking but luckily there was not much charging going on so I could use it. The room was quite normal with a nice view over the city had it not been as misty as it was that day. The indoor pool is very large and comfortable.

Unfortunately they require you to wear a swimming cap which can be bought at the reception for 3 Euros.

Everything from going in the front door on day one, to leave on the last day. AMAZING staff, BRILLIANT service with a SMILE. AMAZING views throughout, very clean and spacious. Great food selection for breakfast, with plenty for everyone to enjoy. Dinner is very nice, too! Nice selection championing the local produce, well done chef's 🙌👏👨‍🍳👩‍🍳 GREAT drink selection in the bar with SUPERB views looking out the window and a nice balcony to seat outside. BIG THANK YOU to all staff. You all are truly professionals from the front of the house to the back of the house. Chef's, THANK YOU for the scrumptious food. Definitely will be back for another stay soon. Keep doing the great job you are doing! THANK YOU, EVERYONE 👏 🙌🥳

There is nothing to mention here.

The rooms are lovely, great size, good facilities and the gym is also excellent. The breakfast buffet is really nice and the selection is good. The staff are kind and attentive on the whole.

The plug sockets don’t reach the mirror so a bit annoying. This is our second stay at the hotel and this time we had to pay for additional coffee pods for the room. Seemed an unnecessary cost cut. Having to wear a swim cap in the pool means we didn’t use it. We also put for the sheets to be changed and, although the bed was made, the sheets were not changed.

Nice hotel with friendly staff. The breakfast buffet was very good with an excellent variety of choices - we even overdid it a couple times on breakfast...! The view from the room and nearly everywhere else in the hotel was beautiful, looking out over the city and the surrounding countryside from nearly the highest point around. Plenty of parking and really not too far of a walk down into town - just across from the entrance to the castle, a street with stairs heads nearly directly down to the town center.

The pillows were very uncomfortable - too soft but lumpy at the same time. In four nights, we didn't have a single good night's sleep. Also, there were USB ports by the bed for phone charging, but none of them worked.

Service was excellent, breakfast was lovely. The rooms were spacious and had incredible views. Gym is brilliant and the bar and restaurant also serve great snacks and food.

There was no kettle in the room and coffee making facilities were not free in the room. This was a bit annoying. You also have to buy a swimming hat from reception of you want to use the pool, which was a shame and not mentioned when booking. It seems a dated concept and meant we chose not to use the pool.

The pool and the front desk staff were very nice.

The bar attendant was rude. We arrived at 8:45PM because the trains were on strike, starving. We wanted to go into the spa for a few mins but the kitchen was closing at 10, although the bar was open until 12. So I tried to put in an order before the spa but the bar tender gave us every option available at the restaurant, which he wouldn’t serve us, and didn’t know the vegetarian options… the food was frozen pizza and a very bad salad with olive oil and vinegar on plastic bags. Expensive and bad.

Love this hotel, have stayed here many times and will definitely be back. Great location for exploring castelo branco and wider area. Walking distance in to town. Stunning views from front of hotel. Lovely indoor pool and gym which is fully kitted out with modern equipment. Great breakfast. Super clean throughout. Appreciated having a kettle in the room this visit. Good car parking. Noticed new electric car charging points on site.

Nothing!

The room was clean & spacious with a balcony that offered a panoramic view of the landscape. the bathroom was clean with nice fluffy towels and a powerful shower.

The access to the outdoor pool wasn’t straightforward, also the there was only one toilet for the users of the gym and swimming pools. The changing room was also wet and busy at all times.