We loved everything about this hotel! Lovely premises, perfect location, delicious food and exceptionally friendly and attentive staff. We would like to give a special thanks to Darius at the front desk who went above and beyond to help us get hold of the Vietnamese seasoning we were looking for. This level of service is not something we expect, so we are deeply impressed and grateful. We would highly recommend this hotel to all travelers to Hanoi.

We spent two nights at the Aira Boutique Hanoi Hotel & Spa and had a satisfying experience. The hotel is excellently located, making it easy to explore some of Hanoi's top attractions like Train Street, the French Quarter, and the Old Quarter. The convenience of the location allowed us to make the most of our short stay. We would also like to specifically mention Christine at the reception, who was extremely helpful, friendly, and welcoming. She went out of her way to ensure we had everything we needed for a comfortable stay. Another enjoyable part of our visit was the delightful conversation we had with Mark at the sky bar. The stunning views and Mark's friendly demeanor made our evening truly special.

The hotel restaurant was excellent both for the included breakfast but dinner as well. The rooftop bar was very nice and the staff were friendly and fun. The room was comfortable and the location was superb as it was so close to the Old Quarter. An easy walk to explore or get a Grab ride. The staff were very friendly and helpful especially when arranging anything we needed including cooking classes, restaurants or tours.

The pool and fitness area seemed like they were just there but not very enticing but we weren't really interested in those facilities so it was ok.

This is a beautiful hotel but what really shines are the staff. They can't do enough for you. They work around the clock (literally) to make sure you are happy and having a good time. The room is spacious and comfortable and cleaned daily. Breakfast in the top floor restaurant was great with a good choice of buffet as well as an al a carte option too. Special thank to Lily who looked after us really well in the restaurant. Rooftop bar excellent views and staff who are fun and aim to please, offering to re-make your cocktail if you don't like it! The manager Leonard (not his real name) was very funny and entertained us no end. He makes a mean Tom Collins!! We also had 2 incredible massages from the inhouse spa.

Our only complaint was the noise...and not from the motorbikes as that was actually not too bad with the door closed. our room was on the 8th floor and directly below the restaurant so you could hear the noise of people walking and tables and chairs being scraped. Especially bad when they are setting it up for breakfast at 5.45am and when they close for the evening at 10.30pm and reset. It was hard to slept through it. I would 100% go back but request a room from floor 7 or below to not be disturbed by the restaurant noise.

We absolutely loved our 3 night stay here. The location is great - right on the edge of the Old Quarter and about a 2 min walk from the famous Train Street. The hotel itself is lovely and our room was spacious and very clean. The staff are the stand out feature though - they could not have been more helpful and friendly. The Essence restaurant served fabulous food for breakfast, lunch and dinner! We also used the hotel service to book our airport transfer and a day trip to Ha Long Bay which was fabulous and so cheap ($70USD each). I cannot recommend this hotel enough for a stay in Hanoi and I will certainly stay again when we return!

Nil

This hotel recommended to us and as we were in Hanoi over Christmas we treated ourselves to staying here for three days it was so comfortable the pillows and the bed were amazing you had everything you could possibly need, the breakfast was so plentiful and so much choice, the food in the restaurant was excellent and the staff were exceptionally helpful and knowledgeable. This really is an exceptionally good hotel with excellent staff. Also once you get through the doors it was an oasis of calm away from the hustle and hustle of Hanoi. Location was also excellent.

Nothing

Exceptional boutique hotel that exceeded my expectations during my stay in Hanoi. The hotel's location is great - just a short walk from Train Street and the Old Quarter, offering a quiet sanctuary amidst the city's bustling atmosphere. The room was spacious, clean, and featured a comfortable king-sized bed The staff were incredibly welcoming and went above and beyond to ensure a memorable experience, offering helpful local recommendations. The rooftop bar was a particular highlight, providing a fantastic spot to unwind and enjoy Hanoi's vibrant cityscape.

It was such a beautiful stay for a very affordable price. The staff welcomed us with the most amazing attitude from the moment we walked in, they offered us a refreshing drink and made the whole check-in process a breeze. They decorated our room beautifully and happily answered our questions about things to do around Hanoi. The room was very spacious, clean, and the sound-proofing of the windows kept the busy street sounds away. The location is conveniently in the heart of the old quarter, only about 5-10 min from attractions like Train Street. I would love to stay here again!

Love this property… so much that we ended up going back… it’s just in the edge of everything ’old town’…. Just a few hundred metres from train street… but it’s enough on the edge that you can escape the chaos that is old town Hanoi… the Skybar is a little oasis of peace as you look down on the madness. The staff were super friendly and helpful at every stage. The food at breakfast, and the restaurant is great, with a good selection of western and Asian - and all for a price that other so called ‘hi end’ hotels could and SHOULD take note of.. fabulous hotel 😊 even the spa is great

Nothing to not like

Wow, this hotel and staff are outstanding in every way. The staff are so helpful and friendly, the hotel is beautiful, welcoming, clean and well looked after. We stayed one night, from a cruise ship docked at Han long bay , we wanted to experience Hanoi, what a great hotel to stay in, when it’s chaos all around. Vietnam does this well, and this hotel is excellent at creating a peaceful escape from the busy chaotic city. Staff helped us with taxi arrangements, gave us a welcome drink on arrival. Every thought is given to uncertain holiday visitors. The bedrooms are luxurious, spotlessly clean, fluffy towels, a free mini bar, dressing gowns, slippers, toothbrushes etc . Large screen tv with lots of channels. The hotel offers a spa service . We ate in their restaurant, which was the best meal we have ever had in Vietnam, gorgeous food. We also had a free drink from the bar on the roof top, a fabulous end to a busy hot day in Hanoi. We travelled as two couples, and couldn’t find anything to moan about at all. We would recommend this hotel and would definitely stay again. The staff are a credit to this hotel and make it more outstanding than any other I have stayed at. Well done.

There’s nothing to moan about here. It’s all outstanding.