The staff are fantastic here, very welcoming, they looked after us very well all week. Huyen was very helpful and suggested a great massage place, and she booked our transport at the end of the stay. They also have many options for tours in Hanoi and further afield. The room was spacious, and the air con and fridge worked very well. We also enjoyed the balcony with a great view along the street. The location was excellent for us as we wanted to explore the Old Quarter. It was a 2 minute walk to Train Street and a 10 minute walk to Hoan Kiem Lake. There is more than plenty of food and drinks options in the area. The restaurant was closed on site, but breakfast was delivered each morning to our room. The food was delicious. We particularly liked the pho. We were also blown away to receive a birthday cake on my partners birthday. It was a lovely surprise. All in all, an excellent hotel, and we hope to return.

The location is perfect. In the old quarter, but not on a crazy busy street which is nice, as it was quiet in the evenings. They were so accommodating, we booked for our entire stay in Hanoi. We stay the first night, then they held our bags free of charge for a 3 night ha Giang excursion. We stayed another 2 nights and even accommodated a 2:30am check in because we were late back from ha Giang. We the did a 2 night ha long bay/ninh binh excursion, for which they held our bags free of charge, then we stayed our final night in the hotel. Super friendly staff, really flexible and also amazing at responding on WhatsApp. Everyone one of our needs were catered for. Would recommend.

The location was excellent, everything you could need was within walking distance. The room was large, comfortable and clean. Most of all, the staff were so lovely and very attentive. Including the cleaning staff who did a brilliant job servicing our room. We needed to extend our stay due to a medical emergency and they were so accommodating and caring and helpful.

There was a little bit of noise from the street in the early evening but earplugs solved the problem and it did get quiet later at night.

Great location in Hanoi, just minutes walk to the train street, and fairly accessible to various attractions in Hanoi. It's a simple hotel with not many facilities but the hotel room is relatively spacious. It met all our expectations of what we thought of this hotel. Would like to thank the hotel staff for their wonderful service especially. The hotel staff helped us with arranging transportation and extra nights of stay when our plans around Hanoi were all disrupted due to Typhoon Yagi. But the service from the staff made the journey less miserable, couldn't ask for more.

Condition of room can see some improvement, eg. some power outlets are coming loose.

We arrived very late in Hanoi, and the receptionist, Viet Anh, was extremely helpful, informative, professional, and efficient in checking us in. We were so tired, but he made the process smooth and easy. Another staff member helped us by taking our luggage to the room. The room was spacious and very comfortable. Viet Anh also helped us book an amazing one-day tour in Ha Long and suggested good places for us to eat. The location is fantastic, right in the center of everything—just a 2-3 minute walk to the Railway Coffee and the Old Quarter. It’s a great place to stay, and we would definitely stay here again

Great service and reception staff. They accommodated our family of six in one room. Excellent value. Great location in a quiet street. Only a stone throw from train street. 10min walk to the Lake area and night markets. Recommend the local Banh mi on the same street called Banh Mi Station We used this hotel as a base while we traveled to Halong Bay overnight and perfume pagoda.

The staff are what make this hotel. It’s a humble space and perhaps not the most luxurious, but they are so attentive and helpful. The location is perfect, in the centre of everything and just minutes walking from train street. It does the job!

The room can be quite stuffy and you need the AC on, but that’s pretty typical for Hanoi. The hotel overall doesn’t quite look like the pictures, but it’s not a bad place to stay

Above all - the staff! Emily, Alex and Vanh were very helpful, and Huyen was exceptional, helped with reservations, changes, recommendation for everything. Location is perfect, in all aspects, restaurants, shops, entertainment! The hotel is basic but really everything we needed.

A bit too much stairs... And maybe the possibility of an in house breakfast

The staff was very helpful. They assisted us to find a nice place to eat, and a suitable tour to Ha Long. The rooms are also bigger compared to other Hotels in the centre of Hanoi at the similar price range.

The stairs and hallway are awkward. They only have the elevator from level 2 to level 5.

Great Location for sight seeing, food and shop. Very helpful staff. Extra services were provided. The airport pick up taxi service charge is reasonable compared to others.

The bathroom is very tight, small and still quite OK.