Amazingly beautiful place with great staff and facilities! We loved our free upgrade to a suite, the delicious dinner at the hotel restaurant - thanks to Jan who served us- and the pool and gym were amazing! I loved the breakfast in the morning, especially someone who is Celiac, as there was enough for me to eat and gluten-free bread upon request. The hotel even provided us with a take-away breakfast on our last morning when we needed to leave before breakfast hours. They certainly delivered in many ways!

The problem with the gym and pool is that it gets too busy and there isn't anyone monitoring how long people are using machines or are in lanes. Plus, while the life guards are very kind and welcoming, other staff members around the pool (including a swim coach??) made swimming more difficult due to his rude attitude towards foreign people. There should be more spaces for hotel guests to truly enjoy the package they paid for and local people should understand that it is at a hotel and guests should come first.

Friendly staff, lovely, clean room. Really nice breakfast, with great choice of food and beverage. Lovely pool, jacuzzi and sauna area. All nicely decorated for Christmas period. Complimentary instant coffee, teabags and bottled water. Some prompting on being green re towels and room cleaning - good to see.

a little issue with the toilet, which I reported and I'm sure it will be rectified There were packets of instant coffee and tea bags in the room but no milk I would like to see a shelf/somewhere to put toiletries in the bathroom.

clean hotel.

sometimes too many people at the elevator so I wanted to use the stairs but I couldn't find them, maybe a sign?

The staff were always very helpful. The extra facilities are great, the gym is really big and the heat treatment room and pool were also great. Location was within walking distance of the tram so you could get into the city for about 80p within 20 minutes. Taxis were also cheap so could get back late no problem.

The gym is a public gym so gets busy during peak times as normal, there was also swimming lessons going on in the evening. Bed was a little soft but this is just a preference. Also when we enquired about the airport shuttle bus we were told there wasn't one, they could just order us a taxi, staff were still really helpful. Overall a great stay.

Excellent staff service. Loved the location and food is beyond outstanding 👌 and delicious!!! Pool was crowed but still I enjoyed!

Pool always crowded

The cleanliness of the rooms was exceptional. The attention to detail and the high standards of hygiene were evident throughout my stay. The service at the reception desk was outstanding, particularly from Mr. Jakub Z. He is a true professional and a model for other receptionists at this hotel. He was efficient, quick in navigating the check-in and check-out system, and knowledgeable in answering all my questions. In addition, he was always smiling and helpful.

I have nothing to report as everything at the hotel was of a high standard.

The absolute marvel is full size swimming pool, saunas, salt room. Location among new buildings - Fabryczna business park - all looked rather impressive. The building is in place of the former distillation factory. There are fragments of old installations in adjacent museum and restaurants. Very clean hotel and its surroundings. Although the hotel is a bit remote, it has very good connections by trams to city centre: tram stop 300 m. Trams 22,1,14 roughly every 5 minutes. Room very quiet.

Textile free sauna would benefit by introducing designated few hours weekly only for same gender or only for adults. Breakfast quality does not justify its high cost. This in tandem with relative remoteness of the hotel was the only real drawback, however small.

Very new clean. Great pool, and plenty of parking. Good facilities around and access to shop for forgotten supplies. Close to the centre with easy public transport or cheap Uber to the centre. Location, slightly out of the centre mean you felt you got a break from the hustle or centre.

Nothing really. You could complain the surrounding area is not lovely but that didn’t bother us, and was to be expected when you’re locating out of the tourist centre.

We regularly visit this hotel when staying in Krakow, as it holds a special place in our hearts. The urban modern style of the building, the great personnel, and the nice facilities keep us coming back.

1. Enforce Quiet Zone Policy: The wellness area should have a mandatory quiet zone policy to ensure a serene and relaxing environment. It should not be used as a place for chatting or as a playground for children. 2. Enhance Staff Monitoring and Education: The wellness reception team should actively educate visitors on proper behaviors and consistently monitor the SPA/pool area to reinforce these guidelines. 3. Upgrade Sauna Flooring: The Finnish sauna needs a wooden floor to prevent burns and injuries caused by the current overheated stone floor.

We loved the area and the facilities of the Hotel. Close to the city , 10 mins or less by car , restaurants and shops like supermarket right downstairs and next to the hotel ! We loved the fact that there were no cars and traffic cause it's a big city built for offices, hotels and shops. The pool was extra clean not so crowded as some people describe! Next time we book for sure again at Mercure Fabryczna City ! The parking costs only 4 zlotys per hour and only until 8 o'clock at night!

Everything was excellent!