The clealines was admirable. The personal welcome note was full of warmth and was welcoming. The staff was amazing, especially Adam at Reception.

The view was a wee bit disappointing, but it does have a window. Some places don't and am grateful this room had windows. The drinks and welcome snack were provided for 2 persons even though it was booked for 3 people.

An excellent location for our New Year's eve celebrations. The friendliness of the staff was exceptional- the care taken and the overall helpfulness of each person from the doorman, the wait staff to the reception was very special. The breakfast was excellent but it was a really nice surprise to get a delicious fresh tea every day also. The rooms were cosy and spacious but the super clean bathrooms, always a top priority for us, were the best. I'd stay here again happily and would recommend it highly. Also the hotel cat was the most adorable member of the team!

The pool was a little out dated but was clean and had a lovely view.

The staff from reception, housekeeping, F&B crew, and security are excellent. They are friendly and polite and always offer assistance whenever we need help. Special shout out to cafe crew Amunal. He is excellent when serving guests, with thoughtfulness and sensitivity. In addition, the hotel provides free daily tea reception at the cafe. This is a pleasant surprise for us. The cafe has a relaxing and cosy ambience that it provides a great space for us to chill and rest after our outdoor activities. We also just found out that the hotel provides self-service laundry, which the charges are very affordable. The laundry place is accessible and clean. Thank you for making our stay so pleasant and relaxing. We will come again and recommend others to book Journal Hotel.

Bed too soft.

The location was convenient to the Metro, to shopping malls, to the food street. The room was quiet. The room has everything that you need: safe, chair, wifi, water kettle, comfortable bed. The bedroom is clean. The breakfast is fair.

Breakfast was not fully set up at 7am . The bathroom was showing wear/tear. The portion of the wall in the bedroom show sign of 'water damage' (bubbled wall). The structures/houses on the street where the hotel is located are a bit run down.

Everything. Booked without knowing anything. Nice room, breakfast is a bit basic but there's so much food in the city it's all you need to get you going. They serves coffe and snacks at 3pm for residents which is a nice touch but again, basic. Ask for eggs, fried scrambled Etc, they're cooked to order out of sight in the kitchen. Dinning room staff will look after you. If you stay there be sure to give donny the hotel cat a stroke, he's cute. A nice touch as a smoker, there's a small veranda out front where you can sit and people watch as you smoke. Would certainly stay there again. The staff I met from the cleaners, reception and security all we so kind and helpful. The pool is small but plenty good enough for a cool off while you enjoy the view.

Loud disco music at the rooftop pool, and I love my tunes but I think the pool could be a little quieter, the average age of guests is a bit past banging disco

Excellent location in the heart of Bukit Bintang area. Lovely big room and above all excellent comfortable pillows for peaceful sleep. Pool area was nice with great views.

Check in was delayed by over an hour as the room wasn't ready! The hotel is 4 star but rooms are very dated, the tiles in bathroom were cracked and moved everytime you stepped on them. For the price, the hotel feel didn't match up.

Excellent location - close to restaurants, nightlife, malls and metro. Lovely oasis in the middle of a very busy area. Pool was a great place to relax and cool down.

From mid afternoon the lovely relaxing ambience of the pool ends when the very loud music is put on. such a shame as the pool area when it is quiet up until mid afternoon is such a wonderful escape from the busy mayhem of KL.

From the friendly welcome to our departure, every staff member we encountered were helpful and lovely to deal with. The hotel is in an excellent location - very central in a busy area but it’s tucked around a corner so it was very quiet. It’s an easy walk to the Pavillon mall and also to the famous food street. The beds were very comfy and the room was lovely and clean. They were also a good size for two people. The complimentary evening snacks and juices in the mini bar were a nice touch. We will definitely stay again in future visits to KL!

Nothing

Location was perfect, great location for restaurants and street food and shopping, the monorail and no more than a mile from the Petronas Towers, KLCC and park, and also the markets. We liked the complimentary afternoon refreshments which were great before heading out for the evening to explore KL lit up, the staff were very friendly and very helpful. Our teenage girls really liked it too and enjoyed the pool, which is on the smaller side but still good and has plenty of cover and seats.

I love the hospitality and the service provided by the hotel staff. It was very welcoming and exceeded my expectations. They served welcome drinks and were able to provide the room I requested. The hotel room was cleaned daily and comfortable for a three people group. The bathroom was spacious and with complete amenities.

The room lighting could have been better. There was only lighting by the nightstand, entrance, and a floor lamp by the window. It was hard doing makeup outside the bathroom as we're a three person group. Might be a very romantic ambiance for couples though.