The Riverside Hotel was formerly a Ramada Inn , I understand; it was reopened as Riverside in 2024 after significant refurbishment ( which is still continuing; not all completed yet). There were a few minor issues with this ( see below). Plus points; good value (was I on a special weekend rate?); clean, well- heated and air con room; pleasant and helpful staff; excellent value full service breakfast; bar and evening meals service again good value, although menu is predominantly Asian/Indian. Ample car parking. Very convenient for National Agricultural Centre, Stoneleigh- where I was attending an event.

The v. large double bed ( comfortable, but a bit ‘soft’ for me) took up most of the room space, which restricted the provision of other facilities. eg no chair(s); no hanging rail or coat hangers in the fitted wardrobe space; no other coat pegs for eg outdoor clothes. No sink plug in bathroom washbasin; no clothes hanging hooks in bathroom etc.(* it felt like the refurbishment of that room -119-had not quite been finished!). I also had great difficulty in operating the in-room multi-channel digital TV ; finding simple terrestrial channels eg BBC, ITV etc proved very complicated, but I was assisted ( on two occasions!) by the helpful duty manager ( Albert?). Room could prove quite constricted and congested if occupied by two adults and their luggage.

the room was a good size a double double bed and a single bed. , it was clean and tidied every day. the shower room was clean and plenty of room. the staff were friendly. and the meal from room service was a super Indian dish. the breakfast was simple continental style, and the coffees were good. there was building work being conducted at the hotel which did not interfere with my stay.

the tv in the room i could not find a channel that didnt need to be logged in to ie netfix, disney

-very clean -very friendly staff -room appeared to be recently decorated (but didn't smell of paint as some have commented) -pretty good value all things considered -kettle, coffee, milk, biscuits in room -good wifi connection

- There was a desk in the room but no chair. I could reach desk sitting on the bed but wouldn't have been ideal if I had needed to do a lot of work - overall the hotel is a bit dated and undergoing a refurbishment (but this didn't affect my stay)

Room very clean and it was also pleasantly warm. Desk service was very friendly and helpful. Shower was excellent. Bathroom generally very good. Restaurant was excellent value for money and service was really engaging. Quality of Food very good.

Bed was very springy could benefit from a thick mattress topper. A stool or chair for the desk would be useful. Wifi was very patchy - kept dropping out.

parking good, rooms very clean and also quiet which was surprising as in some hotels you often hear people coming and going

one of the rooms did not have a do not disturb notice to put on the door. In the morning because of this the cleaner unlocked the door and if the chain hadn't been on would have been able to enter the room, luckily we were up and able to open the door to say we did not want the room to be cleaned.

I don't understand why this hotel had an ok rating, it's cheap, clean and the beds are comfy. I would definitely recommend asking for an extra pillow. We didn't eat in the hotel but it was close by to a small town with pubs and shops etc.

I didn't take a bath but if you wanted to you couldn't because there was no plug. Also my partner struggled to sleep because of noisy neighbours but it's not the hotels fault.

Front desk young ladies really helpful, was early and room not ready but young lady got me in few hours before checking. It was cold !!! Outside. The room was clean and shower very good. Food was basic had a Indian Madras very nice. Barman good company.

The outside does need a bit of spruce up but once inside cannot complain.

was welcomed by the person on reception who asked if I had a pleasant journey, and booked me in and then showed me to my room and asked if it was ok and if I needed anything just ask. had a really good nights sleep, had a very nice cooked breakfast and again the team members asked if everything was okay and is I need anything I needed could not want for a better stay.

Friendly welcome at check in. Comfortable bed, had a great sleep. Nice shower. Huge TV. Room service. Hotel refurbishment looking good.

Noise from corridor doors banging. Room door movement when doors in corridor opened and closed, fix it by putting wedge under door. Window did not open wide enough due to a security latch.

Easy access, very clean, and beautiful spacious bedroom. The guy behind the reception was really polite, very respectful, clean and well dressed.

I really couldn’t find anything g wrong with the property, but maybe for the price of two nights breakfast could be included to match with other hotels