Staff was very nice! The male worker at the front desk during the night shift was always friendly and willing to help with whatever to make our stay a great experience! The breakfast ladies did a great job making sure everything was stocked and very efficient with time even when a lot of people were there! Room was cleaned exceptionally everyday and restocked! Room very clean! Breakfast was great! Service was exceptional

Everything! Everyone shined at this hotel. Check in/check out was fast, friendly, and informative. Rooms without flaw. Breakfast foods were on point. The buffet Breakfast ladies were awesome and worked really hard. Food always fresh and hot. Excellent bath products. The parrot was adorable and staff was taking well care of him as well as the guest.

Can not think of anything. Truly wonderful staff and hotel.

Everyone was nice and friendly, the breakfast was good with plenty of choices to get the day started.. the popcorn popper is a wonderful addition even though id like to see it through the night as well. Just my opinion (lol). Overall great stay would return again..

The worst part was the bed. One side has been heavily used and leaves you with the feeling of rolling off which i almost did at one point. But did swap sides with my partner and was better. Wished popcorn was made 24 hrs..

Easy access off the Main Street! Great location in position to all the activities !! Hot coffee bar all day and hot water for tea!! Friendly and helpful staff!!! Had a separate room with a jacuzzi tub inside our room!!

Staff was very friendly and helpful. Breakfast was excellent.

The only negative with the room and it’s very minor is there’s no fan in the bathroom so the mirror does get very steamed up after your shower. Makes a little difficult to style your hair put on make up, etc.

Great parking, the breakfast was awesome because the staff made it great, and everyone was friendly. The rooms were clean and comfortable. The jacuzzi spa was an added bonus.

This location is doing some minor remodeling - it will be beautiful when its done. They are doing their best not to impact guests, but there were times it became annoying.

location was wonderful near alot of places on the list to do and see. staff was wonderful and very friendly. pool was warm which was wonderful. breakfast had a nice selection every day. the room i got was amazing and big.

Clean everything and friendly staff! Hot breakfast! Wonderful biscuits, eggs, cinnamon rolls, bacon, and gravy! A good selection of other breakfast items we didn’t try or had room for.

Need a little more water pressure in shower. Needs a light above the bathroom mirror. Need a different sausage patty. Tough n rubbery after cool. Parking lot has a large hole.

Front staff was extremely friendly and helpful. Breakfast was wonderful and the beds were comfortable. Loved the dove soaps provided in the rooms.

I did ask for my room to be cleaned as we had small children. I was advised it would be cleaned and when we returned late that night after being at dollywood all day the room was dirty with no clean towels. I called the front desk and a sheet was brought up so I could change the sheets myself and towels so we could shower. The hot tub also needed to be cleaned it has a stagnant smell to the water.

everything was great other than my daughter having some type of bug bites on her in the mornings when she woke up.

everything was great other than my daughter having some type of bug bites on her in the mornings when she woke up