Excellent location within easy reach of Darling Harbour, Circular Quay, Botanic Gardens either by walking or overground tram Room was perfect for what we required Near restaurants and cafes

Location was exceptional once we found it. The outdoor signage is not real clear. Easy access to the bus. The rooms were nice, seemed to be updated.

Pulled a 10-in snag of hair and slime out of the bathroom sink drain.

I liked the convenience of location. Close to public transport and shops. Staff were great and always had a smile for you. My elderly mother stayed 2 nights with me and she was treated with kindness and respect.

Choice of coffee and tea in rooms was average. Not to my tastes. But that's not really hotels problem.

The location was perfect, right opp QVB and close to townhall station (train, light rail and buses). Woolworths is also just diagonally across the road.

The beds are a little too soft for us. Go for the standard queen instead of the standard twin room as the room is much bigger and the toilet faces away from the beds. As the toilet lights are linked to the ventilator, the room can be quite bright (translucent door faces the beds directly) if you wish to leave the ventilator on at night.

The staff was polite and helpful; the room was well designed and clean; the location was amazing; there is a back lobby with complimentary tea, coffee, biscuits, a water fountain, microwave and cutlery available to all guests with pretty wide opening hours when usually lobbies are in the entrance and not welcoming but theirs is great; there is laundry service available that's pretty quick (drop the morning to pick up in the afternoon). I also really appreciated the focus to sustainability with a wide array of amenities available but only on-demand, built-in soap/shampoo/conditioner dispensers to reduce waste and obviously a system for towel and room cleaning where the room would be tidied up and the bed would be made every day but i.e towels and sheets were not replaced.

There were renovations taking place right under our bedroom window the whole 6 nights we were there, which made it difficult to fall asleep and deteriorated the quality of our sleep. While the hotel is not responsible for it, the soundproofing was insufficient and noise was hardly blocked.

The location could not be more central and close to all transport. Staff were friendly and helpful. The rooms were quiet. Although small, the rooms contained nearly everything needed and we considered them good value for money in such a convenient location. A separate lobby lounge provided facilties like microwave, toaster, coffee maker, freezer, and filtered water that could not be accommodated in the small rooms.

Our only complaint was that there was a bedside table on only one side of the bed. This was a result of the restricted space, but perhaps a simple table that could be moved into a corner during the day could have been provided. The bed was a little soft for our liking, although many people would probably have found it comfortable enough.

I found the hotel to be exactly what I was expecting. I was greeted warmly by the front of house staff. I was given a lovely room with a nice view. The bed was very comfortable. The bathroom was clean and had everything I needed.

Nothing.

Perfect location. Super close to all the shops and public transport is right on your doorstep. The rooms are nice and quiet even though you are in the heart of the city.

Excellent location close to shops, restaurants, the light rail, and the train station—very convenient for travellers taking the train between the airport and the hotel. The staff were lovely, from front desk to housekeeping. I stayed in Room #206, which, although it doesn’t offer any views (it faces another building), was very quiet. I arrived early, expecting to leave my bags and return at 3 p.m. for check-in. However, just as I was paying for my stay at 11:30 a.m., a room was flagged as cleaned. I was delighted to settle in early, take a shower, and enjoy the rest of my day worry-free. Special thanks to Vincent!

The room size was comfortable for one person but might feel a bit small for two people.

Second time here and once again a great experience; Chris and Mark got us set up right away, checked in an hour early and held our bags. Room was fantastic with lots of space for two travellers with a LOT of luggage. Bathroom is great as well, well lit and warm. Room this time had a lovely view over the QVB square, but was quiet, in a light sleeper so trust me, no issues there. Favourite place to stay as it’s easy walking distance to the ICC convention building where our event was at, enough to drop back midday to rest and refuel. Will probably be back next year ✌🏻

Nada, see you in a year