Absolutely exceptional hotel. I’ve never met such warm, hospitable staff. We arrived quite hot and sweaty and the man on reception reassured us there were no more stairs and showed us straight to and around our room. The hotel staff were absolutely incredible- caring and so attentive. I was poorly one day and the staff checked in on us and were so personal and kind. The hotel itself is just stunning- perfect aircon, comfortable bed, amazing facilities, perfect shower and bathroom. The mini fridge was great. Perfect location- less than a 5 minute walk from the bridge and main attractions. We were honestly sad to leave we loved this place and the staff so much! Also the terrace was such a special touch. We loved watching the stars and enjoying the cool evening. Thankyou for showing us to this :-) 5 stars and we will be returning. Thankyou!

Nothing! Perhaps Less single use plastic in form of soap and shower gels, I’m conscious of our plastic usage across travelling. A bottle fixed to wall would be better.

Nice room in a very convenient area near the Ponte Vechio. Very good restaurants nearby. The breakfasts were excellent. The owner was there during the day and was extremely pleasant and helpful, as were the other managers. There is an elevator which is usually lacking in older hotels. However, you had to go one and a half floors to catch it, not a problem for younger people, but more difficult for 75+ and 85+ year olds. The owner and the desk clerks were great in providing help bringing luggage up to and then down the stairs from the elevator. We enjoyed our stay there very much!

The hotel is in a brilliant location really close to the Uffizi and other points of interest. It is in a lovely old building. The staff were super helpful and friendly. We had a huge room with a view of the duomo. Great air-conditioning and loads of hot water. The room was cleaned and freshened everyday.

The elevator/lift started on the first floor, so there was one flight of stairs to manage with luggage. It would have been nice to have had more fresh fruit at breakfast, quite alot of other things on offer.

The hotel is ideally situated just a 100 meters or so from the Ponte Vecchio. The garage recommended was about 150M from the hotel and was welcoming and efficient. The room was perfect and nicely quirky. The reception staff were all welcoming friendly and veery helpful.

The only obvious disadvantage is that the tiny lift only goes down to the first floor and is accessed by quite a narrow stairway. This was not a problem for us and part of the charm of an old hotel. However, people with mobility issues might find it a challenge.

Excellent location, right in the center of Florence, 1 minute from the Ponte Vecchio. Charming old hotel, with views of the Arno from our room. Spacious, comfortable, with attention to details (like the mosquito repellent machine). The staff is super friendly and charming.

The elevator is so small that it doesn't really hold one person and their luggage at the same time. Also, it starts on the floor _above_ the ground, so there are steep stairs to climb with luggage. We managed fine, but this place is not for anyone with even slight mobility challenges.

Friendly and Excellent customer service, everything we needed when staying in a foreign country. They called and made restaurant reservations for us as well as called taxis. One worker even brought a crutch for my friend when needed. The location is fabulous! Within walking distance of almost everything. There's a small private balcony that's nice. The breakfast was wonderful, variety of pastries, fruit and hot eggs/meats, coffee, tea etc.

Lots of steps & bed was a bit hard.

The staff was great! Very helpful and friendly. Breakfast was delicious with great cappuccino and a good variety. The hotel’s location is excellent—near the Arno and Ponte Vecchio. Just minutes away from the Uffizi, Pitti Palace and Boboli Gardens, etc. Plenty of restaurants nearby.

The dozens of steps from the street to actually reach the lobby of the hotel was very difficult with luggage! I was traveling alone and didn’t realize how challenging that would be to climb all those stairs with a heavy roller bag. Also, while my room was comfortable and quiet, getting to my en-suite bathroom was tricky! It was up a flight of steps that had clearly been added on…it made me rather nervous at night as I was afraid I might trip, slip or fall. I would not recommend that particular room.

Convenient location to all attractions for us. Staff was genuine and very friendly & helpful. There were about 30 steps to climb to catch a small elevator but that’s no big deal in a historic and old building. Breakfast was amazing and way more than enough! If I had to say anything at all I’d say the pillows were not too comfortable. Staff at front desk would adjust a/c in room if you asked. It was quite hot while we were there. Cold drinks and water available to purchase in lobby for nominal fee. Bathroom was huge and clean. Would stay again.

Pillows not comfortable.

Nice quiet side street away from the bustle of Florence. The room was huge but most of all each and every staff member was amazing, friendly, helpful did need be and accommodating. A very safe place to stay.

The steps to the property could be an issue for people who would struggle with luggage, there is a tiny life however the first flight of stairs you are on your own so something to bear in mind

Spacious room with parquet floors and authentic wood furniture, great location, nice breakfast and very warm staff

Small issues: Tiny lift could be inconvenient for few people with baggage, but it is part of experience of living in historic building 😊 Dimensional proportion of shower cabin is a bit uncomfortable. Bed is very comfortable but it consisted of two twin beds. There is very noisy restaurant nearby so sleeping with open windows is not an option.