Absolutely everything !

It's not that l didn't like, but quality of some of the drinks served at the open bar in the lobby could be improved a notch, esp whisky and the red wines. Also, for the sake of business travelers who cannot come back to the hotel as early as 4PM, the cheese tray service could perhaps be made available a little later, say between 5-7 PM.

The breakfast room and the food options were excellent. The room was staffed and kept very clean. Lobby coffee and drink service were a nice bonus. The location of the hotel was good, very close to many restaurants and tram service.

The hotel bed was too soft. While the box spring seemed okay, the foam mattress topper was very soft, with little support. My lower back was sore in the morning. Also, being an older building, there were steps from the street entrance to the lobby. Guests with a physical impairment or with heavy bags may be challenged.

Excellent hotel! Beautiful decor, great rooms with lots of amenities. Breakfast was fantastic, the cook lady is so nice, joyful, helpful and attentive. The lobby is cosy and the all inclusive is amazing! It was a big plus of our stay. The location is very good as well, you can walk everywhere.

The shower door wasn't properly sealed so the water poured out of the cabin and everything was wet, but the other room was fine. The breakfast only had orange juice aside from coffee and etc. I needed to ask for apple juice everyday. They had it and were nice about it but I felt bad for having to ask every morning. Be prepared to "pay" a security deposit fee. I didn't like to acknowledge this only when I got there at 1am. On top of the city tax (that is a robbery) everything was a bit confusing.

On arrival —-we were warmly met by reception staff ——check in was faultless and the smiling faces on arrival was very comforting after a long journey ——-the location of the hotel was exceptional -minutes walking distance from Rembrandt Square where a huge variety of restaurants /pubs /nightlife was on our doorstep !——breakfast was an experience to look forward to —an amazing variety of dishes and freshly cooked hot breakfast on the spot —-table staff were amazingly helpful and efficient ——————-all the staff throughout the various shifts were professional and went above and beyond for us ———-the girl on reception on our first night looked up the options of various restaurants to eat which remained open until a later time and a different staff member offered and assisted us to book Museum tickets ——————-our rooms were spotlessly clean and the free bar -snacks -cheese and wine just added to the whole experience ———-what a f@bulous idea !———- after a long day out ——we would look forward to coming back to the hotel for the most amazing sleep in the most comfortable bed ever ——I would 100% recommend your hotel to any visitors to Amsterdam ——-they are in safe hands and it is exceptional value for money in every aspect .

Nothing as far as our experience was concerned

Breakfast was great. Breakfast staff were particularly friendly and attentive. Other staff I encountered were all pleasant and friendly. Hotel had a nice vibe, great central location and the self service bar was a nice touch. I would stay again.

I felt for the price that there could have been more snacks included in the all inclusive, and I would have liked to have had bottles of water within all inclusive or available to take to my room. Room was quite small for the high price paid, but understandable for Amsterdam.

The hotel had a wonderful ambience and the Art Deco decoration was quirky and comfy. The beds were THE most comfortable I have ever had and the pillows were like clouds! The staff were attentive friendly warm and accommodating also informative. The bar and lounge area was brilliant and the cheese trolley sweets, cookies etc were a fantastic surprise! The location was perfect and the toiletries were good on sensitive skin. The bathroom was large and clean. The room was cosy. The aircon was perfect lovely bedding and fluffy towels, dressing-gown, slippers etc. We loved the location of our room as could see the street and the canal. The breakfast and freshly cooked eggs were wonderful. We ate out at a local steakhouse and this was booked for us at reception as was the taxi to the airport (the driver and car were also lovely). The mini bar and snacks in the room were a nice touch - although we had no need to use them. The fresh tea downstairs was also lovely. There was no bottled water in the room but a note to say you could drink the tap water and we did and it was fine :-)

We were not sure how to use the pull-out shower attachment in the bath but to be fair, we didn't bother to ask. The room lighting was a little dark if putting on make-up although there was plenty of ambient lighting and we loved how the glass lit-up in the cabinets. We just had to take turns doing make-up in the bathroom when getting ready to go out which was not a problem.

We really enjoyed our stay. The hotel is in a good location. The trams are very near, and they're also within walking distance to all major sites. The breakfast in the morning was delicious. The late afternoon snacks and goodies added a nice touch. The bed was very comfortable too! We really enjoyed the complimentary mini bar snacks and drinks in our room!

I had requested firmer pillows at my booking and had hoped I could get at least one. I asked upon arrival, and the host said he would look, but they only had a few, and people had already requested them. I have neck issues. Otherwise, I would not have asked.

Banks Mansion really feels like a home away from home. Everybody from the staff has been so lovely. The lady making the breakfast (can't remember her name unfortunatelly) was like a mom making the breakfast for her children, so lovely and attentive! She really is a true treasure to Banks Mansion. The "all inclusive" concept is such a great idea considering the central position of the hotel! When we felt like a break from exploring the city, we could get back to the hotel in like 10min walking distance from literally anywhere and have a nice drink. And by a nice drink I mean a really nice one! The booze is of great brands and some of it is made directly for Banks Mansion! The gin and the beer - my oh my. I've had many IPA's in my life and consider Banks Mansions' IPA one of the best I've ever had. The cheese trolley is a great bonus if you want a small snack in the evening. The room is small but has everything you need. Who would stay at the room when you can go to the living, anyway! The rooms are prettier than the photos, nice and cosy. Can't wait to return to this lovely hotel, one of the best I've ever visited. Banks Mansion, you're doing a fantastic job!

I missed some juice at the bar, but that's really nitpicking considering the given choice. And maybe it could be a good idea to show some suggestions for cocktail recipes since there is a variety of alcohol, syrup and everything needed. But really, that's just me trying to figure out something to improve.

We had a great experience at Banks Mansion. Our room was very comfortable and overlooked the canal. The hotel is centrally located within walking distance to the tram stops and major attractions. We loved the all inclusive nature of the stay. The breakfast in the morning was great. But what we enjoyed most was the open bar and snacks in the lobby. It was great to come back after a day of sightseeing and relax in the lobby with a drink or some hot chocolate. Will definitely stay here the next time we are back in Amsterdam.

We enjoyed the full access to the open bar in the lobby area. My daughter and I would regroup and rest in the lobby at the end of the day with a drink and cheese snacks. A good time to meet other guests and talk about Amsterdam or home. Great breakfast. Awesome chef available to make to order eggs and pancakes. She was very pleasant and dining staff hard working. We upgrade for canal view - WORTH IT!

We requested twins beds, which we got, but the twin beds were connected - lol! Not a deal breaker, but funny.